Intercom, Inc.

MAY 28, 2018

As the rise of bots and automation continues apace, a lot of people are wondering how the sales process and lead qualification will be affected by this fast-evolving technology. Some are even asking if salespeople are at risk of being eclipsed by chatbots altogether. But a fairly simple example of how the Intercom bot, Operator , helped our sales conversations illuminates what we think that future might look like in practice.

Weak Development Team 187

Weak Development Team Customer Experience Branding Technology 187

The Product Coalition

MAY 28, 2018

A great product can quickly become mediocre when it starts to chase short term wins. Society has a tendency to focus short term thinking and instant gratification. It’s easy to get caught chasing instant gratification because it feels good now, but the trade-off for instant gratification is often short sighted decisions, and delayed pain. Look at Netflix, we can binge watch an entire television series in a day.

Reporting Tools 68

Reporting Tools Weak Development Team User Testing Customer Experience 68

Product Innovation Educators

MAY 28, 2018

Going beyond brown bag lunches for next-level product manager professional development. This is where you make your move from product manager to product master. Now, a product master means having the influence you want and need to drive product strategy. Product masters are leaders. You make that move by listening to this podcast. And I appreciate that you are because organizations need you — product masters.

Product Research 48

Product Research Research Software Product Management Product Manager 48