Intercom, Inc.
APRIL 20, 2018
I came to Intercom from a company with a culture of heavyweight engineering processes. It was a well-oiled machine with battle-tested and often updated procedures. From an engineering perspective, it successfully kept you focused on coding. Tasks were always well-described in Jira, with clearly defined expectations. Designs came in and were exported to HTML so you didn’t have to worry about using Sketch.
Mind the Product
APRIL 20, 2018
In this talk from ProductTank San Francisco, Matt Wallaert , chief behavioral officer at Clover Health, shares psychology-based methods for designing products that inspire people to change their behavior. Matt draws on his background as a social psychologist and describes the use of competing-pressures design and behavioral statements as tools to get people to change behavior.
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Mironov Consulting
APRIL 20, 2018
What: Understanding Enterprise Product Companies. Host: Lean Product & Lean UX Silicon Valley meetup. When: Tuesday, 22 May, 6pm – 8pm. Where: Intuit Building 9 , 2600 Casey Ave, Mountain View, CA 94043. Registration (ticket required). Companies building enterprise tech products are different from companies building mass consumer tech. Large-ticket deals, long sales cycles, name-and-face customer relationships, and complex buying processes shape what we build and how we bring it to
Product Innovation Educators
APRIL 20, 2018
Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Empathy and vision advice from product VP. In this Austin Voice of Product interview, Nicole Bryan, Product VP at Tasktop, was asked to share advice with aspiring product leaders. She responded with the need to have a clear product vision but to lean on empathy and flexibility.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
TSIA
APRIL 20, 2018
In this new business era, customers are more interested in the outcomes they can achieve with their technology purchases than with the technology itself. This is causing a need for technology suppliers to follow a new customer engagement model that can help prevent customer churn. That’s why TSIA created the LAER model , which consists of four key steps along the customer journey from the perspective of the technology supplier: Land, Adopt, Expand, and Renew.
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
Userzoom
APRIL 20, 2018
Great user experience matters for digital experiences across all industries yet many websites catering to the health insurance market fall short. Today we’re comparing four such healthcare websites across multiple US states, based on their usability, trust & credibility, loyalty, appearance and task success. For a deeper dive into the results, you can join Kuldeep Kelkar, Vice President, User Experience Consulting & Professional Services, and Dana Bishop, Senior User Experience Researche
Dear Strategy
APRIL 20, 2018
On this week’s episode, host Bob Caporale, President of the product management and product strategy training company Sequent Learning Networks , answers the following question: Dear Strategy: “What are the most important points to stress when presenting new ideas to senior management (i.e. financials, feasibility, product differentiation, etc.)?”.
Dear Strategy
APRIL 20, 2018
Dear Strategy: “How do we identify new entrants who are on the path to entering the industry with the intent of transforming it? When does it make sense to adjust your strategy to address that new threat?”. I really love where this question can go, but I don’t particularly love where it comes from. In today’s high-tech world, it seems as though many already established companies expect to be disrupted by someone other than themselves.
Dear Strategy
APRIL 20, 2018
Dear Strategy: “What are the most important points to stress when presenting new ideas to senior management (i.e. financials, feasibility, product differentiation, etc.)?”. Anyone who follows this show and this blog probably knows my process for strategic storytelling by now. That is, following what I like to call “The Strategic Arc.” This simple tool gives us five different parts of every good strategic story – situation, problem, solution, execution, results.
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