ProductPlan

JANUARY 17, 2019

If you’re a product manager, then you know that demands for new features come from all directions. Sometimes these demands come from key customers asking for a specific feature to support a workflow unique to them. Other times they might come from your sales team hoping for that one last feature they need to close their next big deal. Still, other times these demands might come from your general user base simply asking for more features in your product.

Customer Experience 69

Customer Experience Vision Framework Roadmap 69

Intercom, Inc.

JANUARY 17, 2019

At the 2017 Inside Intercom World Tour , I gave a talk about a simple pattern that we were seeing as we built the product and grew the company from 15 people to one over 500. The pattern is this: You find yourself in an undesirable state. You realize that there’s a problem: something’s broken, and you want to fix it. But in fixing it, you often over correct.

User Testing 123

User Testing Customer Experience Marketing Product Marketing 123

Alchemer Mobile

JANUARY 17, 2019

Customers are hard-pressed to leave feedback in any form, and the way digital customer feedback is gathered is often clunky, time-consuming, and distracting from the goal the customer came to accomplish in the first place. Because many brands struggle to gather customer feedback in proactive, non-intrusive ways, feedback typically comes from the smallest, most vocal group of customers.

User Testing 276

User Testing Branding Customer Feedback Customer Experience 276

Mind the Product

JANUARY 17, 2019

Ivan Gadeschi is a product management professional who works as Head of Product for temporary job agency Syft. Over time, Ivan has navigated a variety of uneven marketplaces with great skill and tact. He often faces challenges in business-to-business markets, so he has created a set of simple but effective solutions to use in this environment. There are two sides to Ivan’s business.

User Testing 97

User Testing B2B B2C Feedback Software 97

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

The Product Guy

JANUARY 17, 2019

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. Watch now and see why she is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.

Information 92

Information Product Management Product Manager Management 92

ProductCraft Debates

JANUARY 17, 2019

Minimum viable product is no longer the real MVP of the product world. We already saw the diminishing role of MVP in our debate on minimum delightful product, but the truth is, it’s still a common enough device employed by many product teams. But what is it exactly that you really use MVP for? Is. The post Is MVP an Experiment or a Validation Mechanism?

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TSIA

JANUARY 17, 2019

There’s no doubt that there’s a talent war happening in field services. With older, skilled workers reaching retirement age, there’s an increasing need to hire new talent that not only has the right skillset, but also is likely to stay with the company for the long haul. The fact of the matter is, employees have choices, and in order to attract and retain top field service talent you need in order to succeed, you’ll need to know what your desired workforce is looking for.

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Obo

JANUARY 17, 2019

The method you use to evaluate potential features is critical to your product’s success. Done well, you identify and deliver the gems, those features most likely to boost product success in the market. Done poorly, your product releases fall short – which, from the point of view of your financial investment in product, is the same as leaving money on the table.

Marketing 40

Marketing Strategy 40

ProductBoard

JANUARY 17, 2019

If an engineer at your company approaches you and asks why they’re working on a specific task, how confident are you that you’ll be able to quickly convince them that they’re not wasting their time? Alternatively, if a senior manager asks you what you’re working on to improve retention for small business customers, will you be able to assure them that you’re on top of things?

Product Strategy 40

Product Strategy Strategy Engineering Customer Experience 40

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User Testing

Obo

JANUARY 17, 2019

The method you use to evaluate potential features is critical to your product’s success. Done well, you identify and deliver the gems, those features most likely to boost product success in the market. Done poorly, your product releases fall short – which, from the point of view of your financial investment in product, is the same as leaving money on the table.

Product Research 40

Product Research Weak Development Team Research Software User Testing 40

StubHub

JANUARY 17, 2019

By Michael Luzmore, User Interface Engineer In college, I was a teaching assistant for an introductory Design and Programming for the Web class, which, when I took it as a Freshman, gave me the basics in HTML, JavaScript, Python, PHP and CSS. The beauty of that class, especially to a young Information Science major like myself, was the speed and instant gratification of our work.

User Testing 40

User Testing Research Software Product Research Customer Experience 40

Arpit Rai

JANUARY 17, 2019

In my previous post , I discussed the various ways in which one can get ideas for new product features. You are likely to use Google Sheets , Microsoft Excel or a project management tool like Asana , JIRA etc. or a product management tool like Aha or RoadMunk or ProductPlan , to maintain a repository of all such ideas. Over time, this list keeps increasing and could run into hundreds.

Roadmap 40

Roadmap Onboarding KPIs Customer Experience User Testing 40