Alchemer Mobile

MAY 19, 2021

Now, more than ever, your customers want to be heard. They’re itching to give you feedback. Do you have the right tools to capture that voice? If you don’t, you need to get those in place – and fast. To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Product Talk

MAY 19, 2021

I am so excited to announce Continuous Discovery Habits is finally here! This book is designed to be a product trio’s guide to a structured and sustainable approach to continuous discovery. It’s the culmination of my work over the past eight years helping hundreds of product teams adopt successful continuous discovery habits. Continuous Discovery Habits (the book) is the culmination of my work over the past eight years helping hundreds of product teams adopt successful continuous discovery habit

Product Research 204

Product Research Books User Testing Research Software 204

Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? As Intercom’s product matured, our product teams needed to expand the depth and breadth of their technology expertise in order to support the features we were building for our customers.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

Product Management Unpacked

MAY 19, 2021

“The manager who comes up with the right solution to the wrong problem is more dangerous than the manager who comes up with the wrong solution to the right problem” – Peter Drucker. Nobody wants their product to be received as a source of frustration. Still, we see it all the time. Look around. There is almost certainly a product within arm’s reach that isn’t designed to fit your needs.

Product Management 193

Product Management Product Manager User Friction User Testing 193

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Data Visualization

Mind the Product

MAY 19, 2021

How do you know that you’re making a product or service that your customers want? How do you ensure that you are improving it over time? How do you guarantee that your team is creating value for your customers in a way that creates value for your business? In my new book, Continuous Discovery Habits: [.] Read more » The post Continuous Discovery Habits by Teresa Torres appeared first on Mind the Product.

Product Research 195

Product Research Books Customer Experience 195

Mind the Product

MAY 19, 2021

When the pandemic hit, product managers around the world were forced to adopt remote working practices. Since then, many have adapted well, while others find themselves fatigued by countless hours on Zoom calls, missing in-person collaboration, and ready for a return to the office. In this exclusive member panel Vice President of Product at Forbes, [.

Product Management 92

Product Management Product Manager Management Management 92

The Product Coalition

MAY 19, 2021

While there are many different customer types, they are essentially in three categories. Great digital products are not built in a vacuum. We want to build products customers love, and that sometimes requires connecting with what real people care about, and understanding from their perspective what problems are worth solving. How do we connect with these customers in order to understand them?

Research Software 89

Research Software Customer Experience User Testing Customer Feedback 89

NextBigWhat

MAY 19, 2021

Follow @kennethn. » NextBigWhat’s #Threadmill brings you curated wisdom from Twitter threads on product, life and growth. Read more posts on Leadership here. For podcasts, click here ! The post What Stripe Looks For In A Product Manager? appeared first on nextbigwhat.

Product Management 90

Product Management Product Manager Leadership Management 90

Product Culture

MAY 19, 2021

"Your product roadmap is the prototype for your strategy. It’s your key to vision alignment. It’s your ever-adaptable communication aid, the one thing your team can coalesce around and use as a North Star guiding light." That's my friend Janna Bastow, CEO at ProdPad. Is your roadmap a star? Does it need help? Discuss. Events Last chance to vote is today!

Roadmap 52

Roadmap Vision Events Strategy 52

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

NextBigWhat

MAY 19, 2021

Imagine you’re using a product and something bothers you about it. Maybe it takes 5 clicks to do anything. Maybe it works but is kinda ugly and clunky. “I bet I could make a new app that’s 15% better,” you think. “Instant business success!” This is a fallacy. Thread This lesson took me many failures to properly appreciate.

Download 76

Download Customer Experience Demo Product Management 76

DevelopmentCorporate

MAY 19, 2021

I talk with SaaS companies that are looking to buy other SaaS companies or sell their own each month. For the past year their comments have been the same. The buyers lament the high valuations sellers expect, and sellers, especially private companies, bemoan the low valuations they are offered. They want to know why private SaaS companies are valued less than their public company peers?

Development 52

Development Product Management Product Manager Management 52

UX Studio: Product Management

MAY 19, 2021

The first question that comes to mind is why bother creating your design system if there are literally hundreds of others available online? Well, the simple answer is that we are picky, and we all have our own way of working. If you want my long answer, find a comfortable chair and continue reading. Why did we decide to work on our own design system?

Research Software 95

Research Software Feedback Software User Testing Customer Experience 95

Userpilot

MAY 19, 2021

The B2B SaaS marketing space can feel a lot like an echo chamber. You hear many people chanting the same things about how this one specific tactic gave them +1000% in ROI, and then you look at your own strategy and wonder why it’s all crickets. SaaS marketers need to move fast and break things, but rather than jumping from one ‘shiny new growth hack’ to another, stick to a few tried and tested tactics first.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research