Tue.Jun 07, 2022

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Six Common KPI Mistakes to Avoid

Roman Pichler

Listen to this article: [link]. 1 No Product KPIs. Imagine that you have trained hard to run a half-marathon. Shortly after the start of the race, your smart watch stops working, and you discover that you didn’t bring your phone. Consequently, you don’t know for sure how fast you are running and if you are on track to achieve your target finish time.

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From first touch to qualified lead: How to use live chat for sales

Intercom, Inc.

The promise of live chat for sales teams is being able to connect faster with higher quality leads. But any target-focused sales professional will want to know: how well does live chat actually work? Live chat – especially when it’s part of a modern customer communications platform that helps you make the most of every engagement – is a powerful addition to your sales tech stack.

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The key to a great hypothesis – Mark Tsirekas on The Product Experience

Mind the Product

What does a good hypothesis look like in product and what does it include? In this weeks' podcast episode, Lily and Randy say down with Mark Tsirekas, VP of Product at ZOE to discuss both the scientific and the non-scientific methods behind hypothesis and testing. [.] Read more » The post The key to a great hypothesis – Mark Tsirekas on The Product Experience appeared first on Mind the Product.

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Choose How to Visualize Your Product Roadmap for a Team’s Product Focus, Part 2

Johanna Rothman

As I said in Part 1 , teams use backlogs and roadmaps to know what's now and what's next. Teams use backlogs for the day-to-day tactical decisions. And when teams can see what's next, they can keep the strategic decisions in mind. What do teams need to know about the product now to focus their work? Which users are first, for now. The functionality the team wants feedback on, for now.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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How I got my job in product – Robin Padilla

Mind the Product

Robin Padilla is Director of Product Management at Springer Nature. He has been working in product for 7 years. Here's how he got into product. [.] Read more » The post How I got my job in product – Robin Padilla appeared first on Mind the Product.

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Qrvey Earns Top Marks in 2022 Dresner Business Intelligence Market Study

Qrvey

Qrvey’s debut appearance is a clear indication that the next-generation of BI tools for SaaS companies has arrived. Dresner Advisory Services is one of the preeminent analyst firms covering the business intelligence market. Each year – for the last 13 years – its experts have queried BI customers, analyzed data and reported on their findings.

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With PWA support, the Typetalk web version can be used like a desktop app

Nulab

Giving your team the flexibility to communicate from wherever they are in the world is essential for good collaboration. At the same time, you shouldn’t have to choose between convenience and security. A high-quality team chat software offers both! With this in mind, we made it possible to use Typetalk as a progressive web app (PWA) so that Nulab users with managed accounts can enjoy a seamless experience.

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8 Usability Testing Methods For SaaS Products

Userpilot

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. There are so many options that it’s easy to become overwhelmed and unsure of which method will work best for your circumstances. Let’s take a look at the top usability testing methods, and let’s see how they all compare, and identify the best use case, advantages, and disadvantages of each.

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Top 7 Insights from CS Unplugged: Enterprise Edition

Gainsight

Customer Success (CS) teams are evolving into a primary growth driver for companies in all industries. Organizations are constantly innovating how their customer success managers operate. . Enterprise organizations are leading many of these operational innovations. They must find sophisticated, yet simple, solutions for their complex companies. And that’s why we were excited to get enterprise CS leaders together to talk about new developments in CS and trends for the future.

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

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Product-Centric vs Customer-Centric: What’s the Difference, and How To Switch to a Customer-Centric Approach?

Userpilot

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. In this article, we will examine product-centric vs customer-centric approaches and discover how to switch your SaaS business to a customer-centric approach.

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Lasting communication instead of talk and forget

CONTACT Software

Today I had a task to complete that I had long postponed due to other pressing matters. The team urged me to finally finish my part so that we could complete the implementation of a function in the software. The logic to be clarified was rather demanding and I struggled to get back into it. … Continue reading "Lasting communication instead of talk and forget".

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What Are Different Types of Churn, How To Measure It in SaaS, and What To Do After Churn Calculation?

Userpilot

How can you make the best use of SaaS churn calculation? The churn rate is a critical metric for all subscription-based businesses. No matter how high your recurring revenue is, you will not recover your customer acquisition costs if your churn rate is too high. To learn more about the different types of churn you should measure and how they can be used to drive customer retention , read this article.

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Auditing Capabilities in IT Monitoring Tools for Security and Compliance

eG Innovations

Logging and Auditing in IT Monitoring Tools. It is critical that access to any configuration changes or management actions made to monitoring platforms are logged and traceably audited. In this article, I will help you learn how to discover the auditing capabilities in IT monitoring tools. You will learn how to audit and manage the monitoring platform itself and make sure that it is being used appropriately.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Application Modernization Guide for Enterprises

Modus Create

At Modus Create, we continue to see many companies’ mission-critical applications that are monolithic and hosted on-premises. Monolithic applications, also called “monoliths,” are characterized by a single code base with a combined front-end and back-end where the business logic is tightly coupled. These legacy applications are often hosted on traditional, on-premises infrastructure, which is provisioned for peak user demand, resulting in expensive infrastructure idling for large amounts of time