Mon.May 09, 2022

How to face the challenges of customer retention

Mind the Product

Losing customers is hard, especially when you’ve worked so hard to win them. So what can product managers do to improve customer retention? What are the common challenges to look out for? We speak to some long-time product people to get their views and experiences.

Don’t Write About What You Already Know — Instead, I’m “Writing To Learn”

Nir Eyal

For me, writing is a wonderful way to go deep on a problem I’m struggling with. As my friend and fellow author, Gretchen Rubin told me, “Research is me search.” When I’m struggling with one thing or another, my first step is to think through the problem myself.


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384: Why listening is the next product management superpower – with Christine Miles

Product Innovation Educators

How product managers can achieve transformational listening. Today we are talking about listening. How would you rate yourself as a listener? I consider it a superpower for product managers and innovators, because proper listening is a key way to learn what customers need.

Moving from kOps to EKS


Last year, the infrastructure team at Productboard took on the daunting task of migrating our existing Kubernetes infrastructure from a self-managed kOps cluster to Amazon’s EKS.

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

How Vision, Strategy and Positioning are Related. 

Business of Software Conference

April Dunford: Confusing Positioning and Strategy. April is riled by this. She discussed why she feels it is so bad. “I I started getting clients come to me, saying, what we want to do is a strategy session and I was like, I don’t do strategy.

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How to Create An Effective Taxonomy for UX Research


A good taxonomy—the foundation of an insights repository—can extend the reach and value of UX research beyond the scope of a single study

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What is card sorting in UX?


One of the easiest traps for a company to fall into is designing a product in their eyes rather than the eyes of the customer. This can lead to many problems. In order to avoid it, it’s important that the user experience is driven by customer feedback.

UX 52