Mind the Product

MAY 9, 2022

Losing customers is hard, especially when you’ve worked so hard to win them. So what can product managers do to improve customer retention? What are the common challenges to look out for? We speak to some long-time product people to get their views and experiences. In brief: Customer retention has a direct impact on company [.] Read more » The post How to face the challenges of customer retention appeared first on Mind the Product.

Customer Experience 171

Customer Experience Product Management Product Manager Management 171

Nir Eyal

MAY 9, 2022

For me, writing is a wonderful way to go deep on a problem I’m struggling with. As my friend and fellow author, Gretchen Rubin told me, “Research is me search.” When I’m struggling with one thing or another, my first step is to think through the problem myself. But there are still problems so tricky that they take even more thinking through. The post Don’t Write About What You Already Know — Instead, I’m “Writing To Learn” appeared first on Nir and Far.

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Product Innovation Educators

MAY 9, 2022

How product managers can achieve transformational listening. Today we are talking about listening. How would you rate yourself as a listener? I consider it a superpower for product managers and innovators, because proper listening is a key way to learn what customers need. It is also a behavior of those gaining influence in their organizations. To help all of us better develop this superpower, Christine Miles joins us.

Product Management 94

Product Management Product Manager Customer Feedback Management 94

ProductBoard

MAY 9, 2022

Last year, the infrastructure team at Productboard took on the daunting task of migrating our existing Kubernetes infrastructure from a self-managed kOps cluster to Amazon’s EKS. In this article, we’ll describe the reasons for this decision as well as the hurdles we encountered along the way and what we learned from them. Our Kubernetes cluster was originally built some three years ago as the.

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Article Management Management Engineering 98

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

Customer Experience

The Accidental Product Manager

MAY 9, 2022

Airbus has given up the big-plane market and will now focus on smaller planes Image Credit: Joao Carlos Medau. So what’s a product manager supposed to do when your biggest product has been discontinued? This is the challenge that was facing the Airbus product managers. The company had been building the massive A380 airplane that they had created in order to compete with Boeing’s 747 airplane.

Airlines 65

Airlines Product Management Product Manager Management 65

Business of Software Conference

MAY 9, 2022

April Dunford: Confusing Positioning and Strategy. April is riled by this. She discussed why she feels it is so bad. “I started getting clients come to me, saying, what we want to do is a strategy session and I was like, I don’t do strategy. I do positioning, and they’re like, hey, yeah, it’s the same thing.” April Dunford. April blames consultants in Silicon Valley for propagating the myth that a story that works for VCs will work in a sales situation and for attracting employ

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Vision Positioning Strategy User Testing 52

UserInterviews

MAY 9, 2022

A good taxonomy—the foundation of an insights repository—can extend the reach and value of UX research beyond the scope of a single study.

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UX 98