Mon.Nov 23, 2020

Bottom-Up Product Strategy – The State of Product, by Susana Lopes

Mind the Product

In this talk from ProductTank London, Susana Lopes (Director of Product at Onfido), talks about how Onfido moved from prioritising at the sprint & quarterly level to setting strategic direction and prioritise at a much larger scale.

TEI 310: Product managers emerge stronger through adversity – with Joseph Michelli, PhD

Product Innovation Educators

Lessons on innovation and product management from the pandemic. Dr. Joseph Michelli is a returning guest, having previously brought us insights for creating incredible customer experiences with products and services in episodes 147 and 251. Much has changed in 2020. It is not the year we expected.

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Trending Sources

How to Build a Freemium Product That Actually Works

ProductCraft

You are about to put on your headphones and listen to the latest episode of your favorite podcast on Spotify. Just before you tap play, you can’t help but wonder how you have been using this app for free for all these years.

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Q&A with Digital Transformation Experts: Lauren Chan Lee, Product Management Leader, Formerly Care.com

Apptentive

Welcome to the third installation of our digital transformation interview series, where successful product and marketing leaders share what’s top-of-mind, how to overcome obstacles, where the marketplace is going, and tips for success.

How to Measure DevSecOps Progress and Ensure Success

Speaker: Shannon Lietz, Director of DevSecOps Team, Intuit

You've finally done it: You've won over C-Suite and your DevSecOps team is up and running. You feel ready to take on rising security threats while continuously delivering quality software updates. But how do you monitor your new program? Are you truly able to gauge the state of your projects? To ensure the success of this new breed of a team, you need to know the metrics to look at and how to advocate these metrics to C-Suite and stakeholders. Join Shannon Lietz, Leader and Director of DevsecOps at Intuit, and learn to lead your DevSecOps team to the top.

2 Important Ways Your Testers Increase AI Performance

Centercode

Why does AI that performs so well in a lab underperform when it’s out in the real world? Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning.

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The Complete Guide on Implementing New Technology into Hospital Pharmacy

Arkenea

Technological advances in the field of pharmacy have allowed pharmacies to increase their efficiency and enabled the pharmaceutical industry to implement and increase the pharmacist-managed clinical services.

Lessons from GitLab: Implementing Customer Success Operations At Scale

Gainsight

As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function.

How customer insights and long-term strategies helped in creating breakthrough products #BreakthroughWinners

NextBigWhat

3/ This is why all breakthrough products in their report started with an insight about a major customer struggle. E.g. “Cat p**s so bad, I’m ashamed to invite guests home” or “I don’t like either sugary drinks or artificially sweetened drinks. What should I have?”

What is Customer Experience (CX)?

AB Tasty

Discover why customer experience has a real impact on conversions, what’s the difference with UX, and how to build a good CX strategy. This article was originally posted on AB Tasty as What is Customer Experience (CX)? Uncategorized General Marketing Tips

UX 52

Are Your Embedded Analytics DevOps-Friendly?

Does your analytics solution work with your current tech stack and DevOps practices? If not, any update to the analytics could increase deployment complexity and become difficult to maintain. Learn the 5 elements of a DevOps-friendly embedded analytics solution.

10 Reasons To Be Thankful for Gainsight PX

Gainsight

We have almost made it through the challenging year of 2020. With Halloween behind us, it is time to celebrate arguably one of the best holidays—Thanksgiving. The season is upon us to reflect, share gratitude, and enjoy those moments with loved ones in simpler times.