Mind the Product

NOVEMBER 20, 2018

Good leaders know they need to continuously learn. But great leaders know when to unlearn the past to succeed in the future. Barry O’Reilly, Founder and CEO of ExecCap and Co-Author of Lean Enterprise. This month’s Mind the Product Leadership meetup in London was treated to a talk by business advisor and entrepreneur Barry O’Reilly. Here’s what we learned about unlearning the past from a lively discussion with Barry, Anna Kuriakose (Chief Product Officer at TotallyMoney), Reshma Shaikh (VP

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Airlines Leadership Customer Experience User Testing 114

Alchemer Mobile

NOVEMBER 20, 2018

Apps are ubiquitous tools to our modern lives. Smartphone browsing has officially taken over PC browsing by a pretty impressive margin: 63% vs 37% worldwide , and Google has adapted their search to prioritize sites which are mobile compatible. Smartphone users open their favorite apps more than 15 times a month and use up to 40 apps regularly overall.

Research Software 209

Research Software Data Visualization User Testing Customer Experience 209

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers.

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Feedback Software Research Software Startups Product Research 178

The Product Guy

NOVEMBER 20, 2018

Take your product to the next level. Some simple and awesome tips for all product managers, from finding new opportunities to differentiating analysis. Watch as we learn more from product management expert, Jordan Bergtraum.

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Differentiation Product Management Product Manager Management 110

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Intercom, Inc.

NOVEMBER 20, 2018

The days of waiting several hours on hold to speak with a support or sales representative are now (mostly) over. The monotone “Please hold the line, your call is very important to us” message has now be replaced by real-time messaging. You can message companies on social media just like you’d message your friends. You can resolve complex issues through live chat in a matter of minutes.

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Customer Experience Reporting Tools Customer Communications Messaging 146

Birst BI

NOVEMBER 20, 2018

When you hear about Data Science, Big Data, Analytics, Artificial Intelligence, Machine Learning, or Deep Learning, you may end up feeling a bit confused about what these terms mean. And it doesn’t help reduce the confusion when every tech vendor rebrands their products as AI. So, what do these terms really mean? What are overlaps and differences? And most importantly, what can this do for your business?

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Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 84

First Round Review

NOVEMBER 20, 2018

This online outdoor gear and clothing company blends service and sales to craft a customer experiences that wows. VP of Sales and Customer Service Chris Purkey walks us through how startups can learn from Backcountry's approach to beat the scale of more established competitors with authentic, white glove customer service.

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Customer Experience Startups 79

ProductCraft

NOVEMBER 20, 2018

Your ideas could be messing up your product roadmap. Yes, you read that right. Wait, aren’t great ideas the fuel of a good product roadmap? Sure, to some extent. But are you suffering from challenges like having a hard time sticking to your roadmap and delivering against it? Half-done or low-quality features? Constantly switching priorities, The post Ideas are Screwing Up your Product Roadmap appeared first on ProductCraft by Pendo.

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Roadmap 77

BrainMates

NOVEMBER 20, 2018

This blog is about a couple of Product Management truths and trends. In November 2018, Brainmates hosted eight Product Management leaders for a round table discussion to tease out their insights and beliefs on the state of Product Management in Australia. Here are the highlights… Product Management Truth: People pleasers aren’t good Product Managers.

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Product Management Product Manager Product Research Transportation 68

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User Testing

ProductCraft

NOVEMBER 20, 2018

This week on Product Love, we revisit a conversation with Jon Noronha, a director of product at Optimizely. Optimizely is a customer experience experimentation platform. Jon describes himself as skeptical, but also optimistic, which is a bit of an oxymoron. But in product management, he makes it work. His skepticism comes from how easy it. The post Full Transcript: Jon Noronha on the Product Love Podcast appeared first on ProductCraft by Pendo.

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Customer Experience Product Management Product Manager Management 45

TSIA

NOVEMBER 20, 2018

The keynote presentations from our fall Technology & Services World conference in Las Vegas are now ready to view online ! Relive your favorite moments and share key takeaways with your team to apply what you’ve learned about becoming LAER efficient, the customer experience, and employee engagement to your operation. This playlist contains all of the main stage presentations so that you can keep the energy of TSW going whenever and wherever you want.

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Presentation Technology Customer Experience 40

Sequent Learning

NOVEMBER 20, 2018

I hear you’re going to attend Sequent’s Product Management Essentials Workshop. Great, we’re glad to have you! Before you go through the training, I’d like to share some ideas with you on how you can best leverage what you’ll learn to impact your career. Chances are this isn’t the first class or workshop you’ve taken. Think back on some past professional development courses you’ve participated in… did you apply all (or any) of the concepts into your daily work life?

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Workshop Weak Development Team Development Team Review Customer Experience 40

dscout People Nerds

NOVEMBER 20, 2018

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Research Software 40

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Product Management

Product Management University

NOVEMBER 20, 2018

The B2B Product Manager Magazine November 2018 is now available. Over the past 17 years we’ve had the privilege of working with many successful organizations. The top 1% all have one thing in common. Their top priority is measurable customer success. It drives everything they do. Consistent growth and profitability are the result. This month we focus on the single biggest factor in making your customers measurably better at their business – understanding them as well as they understa

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Magazine B2B Product Management Product Manager 113