Intercom, Inc.

FEBRUARY 28, 2018

Six years ago, Intercom invented business messaging – helping internet businesses interact with their customers in a personal, scalable way that had never been done before. Today we are proud that 500 million business conversations happen each month through Intercom, and that number is doubling year-over-year. A big part of why we are seeing this growth is that our customers have found that when they use Intercom to engage their website visitors, conversion rates and sales increase by more than

Research Software 195

Research Software CTO User Testing Analytic Tools 195

Ask Benny

FEBRUARY 28, 2018

Why you should always assume you are not going to make it on time. MVP vs MVE When developing a product or a feature, if you follow the lean methodology, you first need to validate demand. This means you apply the build-measure-learn cycle and try to ship a minimal viable product (MVP) to validate your hypothesis. In a lot of cases you actually start with a minimal viable experiment (MVE).

Data Visualization 106

Data Visualization Customer Experience User Testing Dashboard 106

Mind the Product

FEBRUARY 28, 2018

Introduction. Last year, our team here at insightsoftware.com, makers of Hubble , moved from Scrum to a Kanban software development approach. In my last Mind the Product article , I shared my insights on our transition as we were right in the thick of it. In this follow-up post, I want to share some more developed thoughts and findings from myself and our development team.

Product Research 83

Product Research Testing Research Software Software Developers 83

The Product Coalition

FEBRUARY 28, 2018

Why you should always assume you are not going to make it on time. MVP vs MVE When developing a product or a feature, if you follow the lean methodology, you first need to validate demand. This means you apply the build-measure-learn cycle and try to ship a minimal viable product (MVP) to validate your hypothesis. In a lot of cases you actually start with a minimal viable experiment (MVE).

Data Visualization 60

Data Visualization Customer Experience User Testing Dashboard 60

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

UserInterviews

FEBRUARY 28, 2018

Melanie Albert has managed thousands of research projects at User Interviews. Here she brings her experience to the topic of screener survey mistakes, and how to fix them.

User Testing 58

User Testing Customer Experience Management Management 58

UserInterviews

FEBRUARY 28, 2018

Melanie Albert has managed thousands of research projects at User Interviews. Here she brings her experience to the topic of screener survey mistakes, and how to fix them.

User Testing 40

User Testing Customer Experience Management Management 40

Dear Strategy

FEBRUARY 28, 2018

On this week’s episode, host Bob Caporale, President of the product management and product strategy training company Sequent Learning Networks , answers the following question: Dear Strategy: “How do you decide whether to grow the market with new products or compete with old products?”. Read the full blog post. Original Music by Bob Caporale.

Strategy 4

Strategy Blog Product Strategy Marketing 4

UserInterviews

FEBRUARY 28, 2018

Melanie Albert has managed thousands of research projects at User Interviews. Here she brings her experience to the topic of screener survey mistakes, and how to fix them.

User Testing 40

User Testing Customer Experience Management Management 40