Intercom, Inc.

NOVEMBER 24, 2020

We recently released more than 20 new features that make Intercom better at handling complex queries and therefore a better tool for offering world-class support at scale. The features combine to allow for sophisticated ticketing workflows behind the scenes, but with all the advantages that make our Messenger so popular with customers. For a long time, online customer support has revolved around issuing tickets, with help desk software primarily designed to keep track of long, multi-digit refere

Reporting Tools 211

Reporting Tools Data Visualization Customer Experience Customer Feedback 211

Mind the Product

NOVEMBER 24, 2020

Simon Colmer (at the time of this talk, the Head of Development at Access NFP Websites) spoke to ProductTank London about a developer’s perspective on what it takes to build a successful product development team. As product people, team alignment is table-stakes, and it’s crucial that we factor in multiple perspectives to create diverse, empowered teams, so [.].

Development 203

Development Agile Leadership 203

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. This is the third in a recurring series of articles looking at how modern support leaders are navigating the support landscape as it continues to evolve.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

First Round Review

NOVEMBER 24, 2020

Drawing on her experience in design operations at InVision, Automattic and Hot Studio, Alison Rand explains what DesignOps can achieve for your startup, and how to get a successful team up and running.

Startups 126

Startups 126

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

Customer Experience

UX Studio: Product Management

NOVEMBER 24, 2020

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. It contains everything you need to know to evaluate, compare, and pick the most suitable product design partner for your business. Apart from analyzing the top product design agencies, we will help you to understand better who a product designer is, how product design is different from web design, what product design agencies do, and how to find the

Product Research 115

Product Research Research Software Software Review Technical Review 115

Mind the Product

NOVEMBER 24, 2020

Matt Walton was one of the founders of FutureLearn, where he scaled the product team and organisation from nothing to the significant player in online education that it is today. Along the way, he learned a lot about continuous improvement of both the product and the processes for building it – including the use of [.]. Read More. The post Using Retros to Create Continuous Improvement – Matt Walton on The Product Experience appeared first on Mind the Product.

Product Research 93

Product Research Feedback Software Feedback Loop Technical Review 93

Centercode

NOVEMBER 24, 2020

The enormous stress of 2020 has made it all too easy to focus on what we don’t have: parties with friends and family, the ability to travel, some of our favorite holiday traditions…I’ll stop there before I start crying. But one tradition the COVID pandemic can’t disrupt is expressing gratitude — ’tis the season, after all.

Feedback Software 98

Feedback Software Travel Positioning User Testing 98

ProductCraft

NOVEMBER 24, 2020

As I’ve settled into my quarantine routine, I’ve started trying a lot of new digital products and services–from dipping my toe into grocery delivery with Instacart, to trying a new online workout class, to finally using my free year of Apple TV+. These new elements of my routine are all due to the fact that. Read more » The post The Many Forms of Free: Product Tours, Free Trials, Freemium Products, and More appeared first on ProductCraft by Pendo.

72

72

UserInterviews

NOVEMBER 24, 2020

How bringing different disciplines together gave this research team its superpowers.

98

98

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

NextBigWhat

NOVEMBER 24, 2020

A free-wheeling conversation between Ashish Sinha (NextBigWhat) and Deepak Abbot recorded at GrowthTalkies, a series of workshops and AMAs with India’s leading product and growth leaders. Topics discussed: – What’s happening with India’s app ecosystem. – How can early-stage startups protect themselves from Google and Apple’s. – What are the app install and uninstall numbers from India. – How much time do Indian consumers spend on Apps. – Consumer behavioral ch

Workshop 59

Workshop Startups Product Management Product Manager 59

Strategyzer

NOVEMBER 24, 2020

Great teams are able to gain momentum and build up stronger evidence over time with a series of experiments. In this blog post, we will use the real life case study of Adobe Spark, named one of their “best apps of the year” by Apple to demonstrate how a team sequenced their experiments to systemically de-risk their idea to move to a validated business case.

Naming 54

Naming Blog Testing 54

First Round Review

NOVEMBER 24, 2020

Drawing on her experience in design operations at InVision, Automattic and Hot Studio, Alison Rand explains what DesignOps can achieve for your startup, and how to get a successful team up and running.

Startups 52

Startups 52

AB Tasty

NOVEMBER 24, 2020

The results are in! AB Tasty ranked as a contender in Forrester’s Q4 2020 Experience Optimization Platforms (EOP) Wave. This article was originally posted on AB Tasty as AB Tasty Named in the Forrester EOP Wave as a Contender.

Naming 52

Naming Article 52

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights.

Product launches

Business of Software Conference

NOVEMBER 24, 2020

Gareth Marlow // EQSystems.io. If you’ve ever worked with someone you didn’t trust, you will know why trust is important in the workplace. Teams that don’t trust each other don’t work well together. Morale, productivity, staff turnover and outputs suffer. Much of the talk around ‘trust’ in business is woolly, misunderstood and lacks clear and actionable frameworks for you to make things better.

Framework 52

Framework Branding UX Events 52

AB Tasty

NOVEMBER 24, 2020

Marketing and product teams can use a variety of tools to conduct and measure EXO experiments. But which tools are best for which use cases? This article was originally posted on AB Tasty as Drive Digital Transformation With Client-Side and Server-Side Experience Optimization.

Article 52

Article Marketing Product Management Product Manager 52

The Product Coalition

NOVEMBER 24, 2020

TL; DR: The Scrum Master Theses The following 70 Scrum Master theses describe the role of a holistic product creation perspective. The theses cover the accountabilities of the Scrum Master from product discovery to product delivery in a hands-on practical manner. On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167