Tue.May 21, 2019

Villainous Personas – Anticipating the Users You Don’t Want

Atomic Spin PM

You know and use personas for a majority of your projects, but I’m here to tell you that you may have missed a category of user. A very important one. A not-so-friendly one. Users Who Mean Harm. Let’s pretend you’ve created a beautifully functioning and user-friendly app.

What to Expect When You’re Expecting (to Be Acquired)

ProductPlan

Support. Sign In. Product. Customers. Resources. Try it Free. Features. Pricing. Enterprise. Integrations. Security. Templates. Videos. Webinars. Articles. Glossary. Product. Customers. Resources. Try it Free. Features. Pricing. Enterprise. Integrations. Security. Templates. Videos. Webinars.

10 Ways to Utilize Customer Advocacy in Your Business

Usersnap

No matter what type of business you’re in, you have to deal with customers. They are, after all, the foundation of your business, without which you would have no business at all. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy.

4 Keys to Empowering Your Product Team

Mind the Product

Empowerment. It’s a word that business leaders often use to fire up their teams. But in all likelihood it causes those teams to groan, and not just because it’s a management buzzword. So why does something that is supposed to be good go wrong?

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

Handling Software Testing in Continuous Delivery

Centercode

It’s clear that continuous delivery and Agile are the way of the future for software development. The problem is that while dev teams have managed to keep up with the demand so far, software testing teams are struggling to maintain output quality.

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5 tips for bringing your product to market faster

Mixpanel

At Mixpanel, we relentlessly monitor customer feedback and take customer requests very seriously. So in the middle of last year, when we started seeing requests bubble up for a new report that would help customers visualize the many pathways their users take to a given destination, we took notice.

Essential Statistics for You and Me

Piyanka Jain

[link] A few days ago I met an old acquaintance of mine, who had been working in the marketing department of an IT giant. As we got to talking, I could see that he was a data skeptic?—?someone someone who did not believe in the power of data. Data Science is not for those who fall on the business side of the company, he said. Quite surprisingly, it is not just him who considers the myth that only techies and analysts need Data Science skills for their work. There are many with the same belief.

The Importance of AI in B2B eCommerce

Pragmatic Marketing

Whether it’s recommending new shows to watch on Netflix or suggesting other products to buy on Amazon, you’ve probably noticed the increased use of AI in our day-to-day lives.

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How to write a product brief

ProductBoard

Here at productboard, we use product briefs to articulate a vision and a plan for a product we’re developing. It outlines why we’re building that particular product or feature to guide development and to serve as a historical archive of why we did what we did.

Embedded BI and Analytics: Best Practices to Monetize Your Data

Speaker: Azmat Tanauli, Senior Director of Product Strategy at Birst

By creating innovative analytics products and expanding into new markets, more and more companies are discovering new potential revenue streams. Join Azmat Tanauli, Senior Director of Product Strategy at Birst, as he walks you through how data that you're likely already collecting can be transformed into revenue!

Product Love Podcast: Dheerja Kaur, Chief Product Officer of theSkimm

ProductCraft

This week on Product Love, I sat down with Dheerja Kaur, the Chief Product Officer of theSkimm. TheSkimm is a subscription-only newsletter aimed at female millennials. Originally a newsletter, they’ve now expanded their services into the video, audio, and mobile spaces.

Lies, damned lies, and the 4 levels of validation

Obo

Dante’s Inferno has nine circles of Hell. Fortunately, product teams don’t have to navigate them all to address their planning challenges without getting burned.

Top Skills Required in every Data Scientist and Data Analyst

DemandMatrix

Different organizations may have different ways to define the core job roles and key responsibility areas for their big data roles. While the roles of a Data Scientist and a Data Analyst may sound very alike, there are some core differentiators too. B2B data Technographics Data Enrichment

Announcing the second edition of ‘Intercom on Onboarding’

Inside Intercom

Since we first published Intercom on Onboarding back in 2016, awareness about the critical importance of excellent user onboarding has grown considerably.

4 Steps to Developing Your Customer Care Strategy

The quality of a customer care strategy can make or break a company, but simply resolving a customer service issue or complaint is no longer enough. Learn the 4 steps that address the major points you need to consider when building a customer care roadmap.

Webinar Recap: How Apps in Each Category Compare and Compete

Apptentive

We recently hosted a webinar diving into how apps in different categories compare and compete.

How to: Add Collaborators

CardBoard

Adding collaborators is simple! Head up to the collaborators menu. Here you can open up your Collaborators Menu or use Share Link to copy a URL of your board to share with anyone including non-CardBoard users.