Intercom, Inc.

MAY 21, 2018

Design management can be a strange beast. On the one hand, you work your butt off to stack your team with the most creative, curious and diverse individuals you can find. On the other hand, it’s your job to, well, manage them and keep everyone pointed in the right direction and behaving as one coherent unit. If you’re anything like me, you’ll probably attempt to achieve this by inventing some form of process for everyone to follow.

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Leadership Feedback Software Reporting Tools Weak Development Team 200

Product Management University

MAY 21, 2018

There’s an old saying in sports – winning cures everything. The same could be said for B2B organizations that consistently meet their strategic goals. When organizations are winning, many of their so-called problems fade into the background. Which brings me to an important point that every product management team should consider: If your organization is on a crusade to find and solve customer problems, STOP!

Customer Experience 113

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Intercom, Inc.

MAY 21, 2018

In today’s data-driven world, the idea of using research to build great tech companies has gone from being buzz-worthy to expected. User testing research is the backbone of the modern, lean, build-measure-learn mantra by which software is now made. At Intercom, exploratory research has also emerged as a key component in Intercom’s toolkit. Commonly known as strategic or formative research, exploratory research can play a pivotal role in helping your company save time in product development

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User Testing Research Software Product Research Customer Experience 143

Mind the Product

MAY 21, 2018

It’s GDPR week! Keep Calm and Manage Data Responsibly! I’m not going to go into an exhaustive breakdown of exactly what GDPR is, as there are plenty of other perfectly good posts about that. I’m also going to avoid – wherever possible – the legalese and specific jargon that comes with it. By this point, you’re either familiar with it or you’re in for a nasty shock in the near future!

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Data Visualization User Testing Customer Experience Customer Feedback 119

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Artificial Inteligence

The Product Guy

MAY 21, 2018

Guest Post by: Jie Jin (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Andy Wadhwa]. The learning experience in the past few months with my mentor Andy Wadhwa has been profound. If I could pick just one thing to share, it would be: focus on delivering outcomes, not features. I vividly remember the first conversation with Andy. At the time, our product team was in a process of envisioning our ideal product.

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User Friction Customer Experience Vision Technical Review 104

First Round Review

MAY 21, 2018

Food52 co-founders Amanda Hesser and Merrill Stubbs have always led with engaging content, confident that sales would follow. Here's what startups can learn from them on how to connect content and commerce to build a brand.

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Nir Eyal

MAY 21, 2018

It feels impossible to tell if the technology our kids use should be celebrated or feared. A few years ago I wrote a book, Hooked, about how technology can be used to change our habits. I intended the book to teach startups how to build healthy habits, but now I’m not so sure. With headlines […] The post How Bad is Tech Use for Kids, Really? appeared first on Nir and Far.

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Books Startups Technology 111

The Product Coalition

MAY 21, 2018

When I started planning out product roadmaps a few years back, I thought to myself, this makes sense. Planning. It’s a good thing. Plan out a few releases ahead. That’s wise. Then I noticed something. Not once, not a single time, did the roadmap match up to what was built. This was true across products, across jobs, across industries. So what happenend?

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Customer Experience Roadmap Analytic Tools Product Research 79

The Accidental Product Manager

MAY 21, 2018

The world of golf balls turns out to contain a great deal of combat Image Credit: likeaduck. When you think about the game of golf, what do you think about? If you are like me, you probably picture Tiger Woods hitting a golf ball, those very pretty greens that everyone plays on, or maybe even a nice set of golf clubs. However, it turns out that the world of golf contains some major product battles that have nothing to do with any of these things.

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Magazine Product Management Product Manager Systems Review 56

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Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

Development

The Product Coalition

MAY 21, 2018

Hint: It has a lot to do! It’s been a while since I was first introduced to the Fourth Industrial Revolution and its concepts. It happened in late 2016 when I read Klaus Schwab’s book about the topic. At that time, the reading was kind of a mind-blowing one, making me reflect about many aspects regarding economy and society in the digital era. Since then, I have been also working with the development of digital products and, being pretty enthusiastic about both, I can’t help seeing a strong conn

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Reporting Tools Artificial Inteligence Research Software Data Visualization 60

Product Innovation Educators

MAY 21, 2018

How product managers can turn a marathon into a sprint. Many medium to large organizations are adopting agile practices, such as the use of Scrum. Some are having more success with the adoption than others. Most of these organizations are also using some form of stage-gate for the development of new products. When done right, stage-gate reduces risk, reduces time to market, and increases the return on innovation investment.

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Split

MAY 21, 2018

Col. John Boyd came up with a theory of warfare called the OODA loop (Observe, Orient, Decide, Act). He theorized that all military action came down to collecting information, analyzing it, deciding how to act, and acting upon the decision – in short, OODA. The side that moves quicker through this loop has a better chance for victory. More importantly, speed through the loop would disrupt the opponent’s OODA loop, putting it on the backstep, reacting to situations that have already become

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Software Review Product Management Product Manager Management 46

Johanna Rothman

MAY 21, 2018

Mark Kilby and I are almost done with the chapter on geographically dispersed teams with no (or very few) hours of overlap in our book about distributed agile teams. We are looking for any example of a team—agile or not—who successfully used/is using Follow the Sun. Follow the Sun is a great idea. The idea is that one person on the team would start to work on this piece of work.

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Speaker: Jon Harmer, Product Manager for Google Cloud

Move from feature factory to customer outcomes and drive impact in your business! This session will provide you with a comprehensive set of tools to help you develop impactful products by shifting from output-based thinking to outcome-based thinking. You will deepen your understanding of your customers and their needs as well as identifying and de-risking the different kinds of hypotheses built into your roadmap.

Customer Experience

Bain Public

MAY 21, 2018

Tomorrow’s Product Managers Will Need Solid Data, Model, and Problem Understanding. When people talk about Product Management of the future, the first theme that comes to mind is artificial intelligence (AI). AI is changing the fundamental structure of every industry. We’re interacting with technology in new ways, from giving voice commands to virtual assistants to having Smart Reply suggest quick responses to our messages.

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Dear Strategy

MAY 21, 2018

On this week’s episode, host Bob Caporale, President of the product management and product strategy training company Sequent Learning Networks , answers the following question: Dear Strategy: “Why is ‘strategy’ such an uncomfortable word?”. Read the full blog post. Original Music by Bob Caporale. The post Dear Strategy: 050 Why Strategy Is Such an Uncomfortable Word appeared first on Dear Strategy Podcast.

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airfocus

MAY 21, 2018

Disciplined prioritization is the most important competency for decision makers and teams. Learn how to get prioritization right in 4 easy steps.

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Dear Strategy

MAY 21, 2018

Dear Strategy: “Why is ‘strategy’ such an uncomfortable word?”. This may well be the least “academic” question I’ve ever answered on this blog, mostly because this particular question has little to do with facts and everything to do with fear. And fear, by its very nature, isn’t always rational. . So what exactly is so scary about strategy? Easy – strategy represents a future that is not yet known.

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Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

Data Visualization

Product Management University

MAY 21, 2018

The greatest athletes in every sport have one thing in common – the innate ability to see plays before they happen. If you’re a product manager, imagine how great it would be to envision the ultimate customer success stories before you build the product. If you aspire to be the Michael Jordan, Serena Williams or Wayne Gretzky of product managers, you just have to step outside the metaphorical product box and see the game through the eyes of the customer.

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