The Incredible Power of Daily User Touchpoints

User advocacy is one of our core jobs, so why do we so often push it aside?

Bart Krawczyk
Product Coalition
Published in
5 min readJan 19, 2022

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Man conducting a remote interview on a laptop.
Photo by LinkedIn Sales Solutions on Unsplash

If we are a product manager or designer, one of the most critical aspects of our role is to stay close to the user. However, in a world where there’s always more on our plate than we can chew, this part of the job is also the easiest to push aside. We often…

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