Intercom, Inc.

MARCH 7, 2018

These days it seems like everyone wants their service to become the next big platform – every budding entrepreneur begins their pitch by stating their aspiration to become the next Uber, Airbnb or Facebook of their field. But what do we know about building technological platforms? People know a platform when they see one, but in some important respects, we actually know very little about how they develop.

Reporting Tools 208

Reporting Tools Transportation Customer Experience Technology 208

Mind the Product

MARCH 7, 2018

Give Your Product a Voice. In many companies, improving engagement is a reactive process: as a product manager you wake up to a barrage of support requests after launching a new feature, or your in-app analytics reveal that new users are skipping over key functionality and never reaching their “aha!” moment. You shoulder the burden and – personally – work out a fix.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

Sachin Rekhi

MARCH 7, 2018

Podcast on SoundCloud. Ravi Sapata recently interviewed me for his Yours Productly podcast in a mega 2 hour discussion on my journey building Notejoy , the collaborative notes app for your entire team, that we launched just a few months back. In this comprehensive discussion, we touch on all aspects of ideating, researching, developing, iterating, and launching Notejoy.

Research Software 60

Research Software Framework Product Research Blog 60

UserInterviews

MARCH 7, 2018

Get the backstory on how and why we're launching the UX Research Field Guide for all practitioners of user research.

User Testing 66

User Testing Presentation UX 66

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Product Culture

MARCH 7, 2018

In a lot of ways it was a terrific job. Bruce McCarthy. The pay was great, the benefits greater. I’d been promoted and I was gaining the respect of my peers in other departments. One conversation convinced me to leave, however, and join a company with a better culture — a product culture. I was talking with my boss’s boss’s boss about a proposal I’d made for a new product.

Finance 40

Finance Customer Feedback Article Agile 40

UserInterviews

MARCH 7, 2018

Get the backstory on how and why we're launching the UX Research Field Guide for all practitioners of user research.

User Testing 40

User Testing Presentation UX 40

Dear Strategy

MARCH 7, 2018

Dear Strategy: “How do you help the organization stay focused on the strategy and not become distracted?”. Human beings are somehow conditioned to go after the latest shiny object. I don’t really know why. I’m sure it has something to do with mankind’s desire to constantly move our species ahead as a whole. But that would be far too philosophical a topic to try and tackle within the context of a strategy blog!

Strategy 40

Strategy Travel Blog Development 40

UserInterviews

MARCH 7, 2018

Get the backstory on how and why we're launching the UX Research Field Guide for all practitioners of user research.

User Testing 40

User Testing Presentation UX 40