Empathy -- Lead with your EARS and not with your MOUTH
Bain Public
NOVEMBER 4, 2018
As promised, here are the slides from my talk at Impact Product Management Conference 2018 event in Budapest, Hungary. Watch the video here : [link]. The challenges of product development are not about products. They are about interpersonal relations. The empathic component is what makes a product manager special. In a field that values objective performance, spending your time on empathic interaction is perceived as a waste of time because is not measurable.
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