Tue.Sep 06, 2022

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The 5 key design decisions to drive change management in your organization

ProductBoard

Editor’s note: This article was co-written by Kate Villanueva, Denae Foster, Boge Sotirovski, Haley Miller, and Jasmine Ko, members of Productboard’s Professional Services team. When you go through any transformation, whether that’s introducing a new tool or revamping your product processes, it means a big change for your organization as a whole.

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Product ops drives product culture

Mind the Product

When leadership pays attention to product ops, it makes it easier for every team to function and pays dividends as a result. Below, I’ll dive into the connections between product ops and product culture, why product ops is an effective lever to pull to shift product culture, and how to begin shaping your own product culture through product operations. [.

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Intercom’s product principles: Building in small steps to deliver maximum customer value

Intercom, Inc.

Large changes are hard to understand, and harder to debug. At Intercom, we deliver complex changes in a series of small, controlled, easy-to-understand steps. Small changes are easier to build and faster to review, enabling us to deliver value to customers more quickly. This is the seventh post in a series exploring our product principles. Here, Aidan discusses our engineering principle “Build in small steps”.

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Getting to, and staying in, Boston

Business of Software Conference

BoS USA In-Person 2022. Not all of us are lucky enough to stay just around the corner from the conference venue so it’s a safe bet you are travelling from outside Boston and could benefit from some basic transport and accommodation tips. Getting to Boston. Logan International Airport , recently completed a $4-billion major expansion and modernization.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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The Best Indicator of SaaS Success? Durable Growth, Says Gainsight CEO

Gainsight

This article was originally published in The Wall Street Journal. . Economic output declined sharply in the first half of 2022, and the U.S. seems to be in a period of stagflation, characterized by pressures both from inflation and a contraction of growth. This is especially evident in the Software-as-a-Service industry, where layoffs, hiring freezes and a slowdown in sales are creating never-before-seen headwinds.

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Top 15 Key Categories of Monitoring Metrics in Kubernetes and OpenShift Environments

eG Innovations

Introduction to Kubernetes and Kubernetes Monitoring. Over the last couple of years, Kubernetes (often called K8s) has become the most popular and well-known container orchestration system for automating application deployment, scaling, and management. Scheduling containers at scale in a cloud-native ecosystem is central to the technology. Kubernetes itself is an open-source project, and as such presents challenges for many enterprises especially in regulated industries with strong security requ