Thu.Jun 17, 2021

Common product discovery pitfalls and how to avoid them

Mind the Product

Product discovery pitfalls, have you fallen foul of one? If your answer is yes, you’re forgiven, because the list is long and you’re only human! But, as product people, it’s our job to be aware of the hidden hurdles and do product discovery the right way.

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Future of the Workplace Survey: Results and Analysis

Business of Software Conference

At our Spring 2021 Conference in April the future of the workplace was, unsurprisingly, a hot topic. We had two important keynotes on the theme ( subscribe to get notified when they’re published), various breakout sessions, and innumerable conversations.

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Convenience is King: How Digital Pandemic Solutions Reshaped the QSR Industry for Good

Apptentive

Over the last year, we’ve published a lot of material about how the COVID-19 pandemic has completely changed the way in which customers interact with brands. The Quick Service Restaurant (QSR) industry saw a huge shift in customer behavior and demands.

How Coffee Brewing Help Me to Become a Better Human?—?in Work and in Life

The Product Coalition

How Coffee Brewing Help Me to Become a Better Human?—?in in Work and in Life Photo by Karl Fredrickson on Unsplash My madness descent into coffee started around seven years back when I purchased the original Aeropress. I usually do french press at home, but its just too much effort for me to clean.

Travel 130

What Not to Do When Onboarding Your Customer

Speaker: Jamie Bernard, Senior Product Manager and Product Management Practice Lead at Nexient, an NTT Data Company

In this webinar, you will learn principles and practices to simplify your customers' onboarding experience

Participatory Design: bringing users to the design process

Imaginary Cloud - Design

Participatory design is an excellent strategy to implement in usability research. It considers the users' and stakeholders' participation throughout the design process and can result in great benefits, which contribute to the success of a product.

UX 90

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Demo Content 101: How to Use It Correctly in SaaS

Userpilot

If you’ve ever signed up for a complex SaaS product, there’s a good chance you’ve seen demo content without realizing it.

Demo 83

A Step-by-Step Guide to Hiring Your Team's Next User Researcher

dscout People Nerds

Finding the right candidate to build out a new UX team can be a daunting task. Explore tips for writing a clear UX job description and avoid common hiring pitfalls

UX 71

Start testing B2B ideas: The Story of Zapier

Strategyzer

You’ve got this idea. Your gut tells you it could be the next big thing for your business, but you are struggling to find support for it within your organization. That lack of support combined with the overall business of day to day work means that your idea remains sidelined for years.

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MTP Panel: Using discovery and research to influence key product decisions

Mind the Product

In this exclusive Prioritised member session, our panellists, Cindy Alvarez, Michelle Lotia, Steve Portigal, and Eli Montgomery discussed how important discovery and research is in product management while providing insights on how it can be used to influence key product decisions.

The Executive's Guide to Empathy-Driven ROI

In this guide from UserTesting, learn why empathy is at the heart of your organization's success, and how to promote a more customer-centric culture that's constantly testing its products, services, and messaging to ensure a strong connection with customers.

What is Moderated Usability Testing? Definition and Guide.

TryMyUI

Image source (Fresco) Usability testing is one of the best ways to ensure your users are having a positive experience every time they use your product. Conducting these tests, however, can come with some serious questions.

Set Your Product's Course: Try Concept Testing

dscout People Nerds

Whether you’re kicking off the discovery phase or in the midst of product validation, a concept test can help determine if your team is heading in the right direction

Leadership tip #9: See & Stop Micromanagement—Learn to Trust Instead

Johanna Rothman

I see too much micromanagement, even in supposedly agile organizations. Micromanagement tells people, “I don't trust you.” ” When we have insufficient trust, morale and the products deteriorate. Instead, we can extend trust and keep innovating for morale and the products.

How Intercom is preparing for a return to the office

Inside Intercom

As vaccination efforts soar and lockdowns ease, people are slowly leaving home and getting back to the office. But what can we do to make this transition as smooth as possible?

Process, Product, and Profitability: Everything You Need to Know

Speaker: Michael Cardy - Red Hat Chief Strategist, Jason Tanner - CEO of Applied Frameworks, and Mike Mace - VP of Market Strategy at UserTesting

Join us to learn how companies mitigate risks through usability testing and real-time qualitative feedback from customers to efficiently launch and develop digital products.

Use Feedly to Track Vulnerabilities Affecting Your Supply Chain

Canadian Metalworking Magazine

Tips & Tricks. Relevant, real-time threat intelligence based on your vendor list. Cybersecurity vendor risk management (VRM) is notoriously difficult. Security teams need to know when their vendors experience a security incident, but they often lack visibility into supply chain threats.

New video series: “The Dangerous Animals of Product Management”

ProductBoard

Watch series We excited to announce The Dangerous Animals of Product Management, a new video series by Productboard about challenging stakeholders you may come across in your day-to-day product management process.

A Center of Truth for the Digital Customer Experience

Indicative

With customer touchpoints spanning any number of channels and platforms today, businesses need a way to bring all that data together—to unify it within a center of truth that holds a holistic view of customers and their interactions with the company.

Quality Assurance

ProductPlan

What Is Quality Assurance? The quality assurance process helps a business ensure its products meet the quality standards set by the company or its industry. Another way to understand quality assurance (QA) is as a company’s process for improving the quality of its products.

The Top 5 Business Outcomes Companies Can Achieve From Monitoring Consolidation

In this eBook, learn what the top five business outcomes are that organizations see when leveraging Datadog's end-to-end monitoring tool.

The Importance of Collecting Product Feedback and How To Programmatically Collect and Analyze It

Gainsight

The Importance of Collecting Product Feedback. Customer feedback is the fuel that drives your product decisions. Unfortunately, it can be maddening to have to balance feedback from all of your customers and stakeholders on your own. Don’t fret.

In-App Messaging – How to Communicate With Your Users In-App [Examples and Best Practices]

Userpilot

Do you take advantage of in-app messaging? It’s a great way to communicate with users and achieve specific goals along the way. In-app messaging can help you: Onboard new users. Drive feature adoption. Drive account expansion. Collect user sentiment. Deliver updates and announcements.

3 Tips for Getting Started with Product Usage Data

Gainsight

Your company’s product usage data is a treasure trove of insights—one that gives you a valuable window into your user’s experience. Unfortunately, most SaaS project and product managers end up drowning in usage data with few ways to sort through it, understand it and use it to enhance their product.

Overcome Any Research Rut: 6 Tactics for When You're "Stuck" During a Study

dscout People Nerds

Research ruts, or “creative blocks” happen to the best of us. See how a handful of seasoned researchers have learned to not only tackle, but create systems for avoiding creative lulls

How Collecting and Managing the Voice of the Customer Will Strengthen Your Product

Product teams strive to incorporate customers’ needs in everything they build, but this can’t be done without clear strategy, processes, and feedback loops in place. In this eBook, you'll learn how to build a robust voice of the customer program.

5 Reports to Consider When Building a Product Management Road Map

Gainsight

If you’re a product manager or product leader, you’re constantly being pummeled with feedback and pressured to improve your product. As you plan your product road map, you need to balance feedback between executives, customers, the sales team and any other stakeholders.

Competitive Product Development: How to Decode the Competition

Centercode

As a product owner, the prospect of bringing a new product to market is exciting. You see a gap in the market for a device, software, or mobile app that will make your customers' lives easier or more enjoyable

How Focusing on Your Customer Retention Will Improve Your Product Experience and Lead to Higher Profit

Emerge Insights

Every product initiative needs to contribute to driving one thing, customer lifetime value (LTV). One of the most powerful ways to succeed in fulfilling customer lifetime value is to focus on customer retention.