Thu.Oct 22, 2020

Product Accountability – Appraise Products Like a Manager

Mind the Product

Performance reviews, evaluations, or appraisals are awful, and we need more of them. it’s time to recognize the need for Product teams to evaluate themselves based on the performance reviews of their products.

Gainsters of Gainsight: Meet Minh Phan, Senior Director of Product Management

Gainsight

Tell us a bit about yourself and what your role is at Gainsight. I’m responsible for Product Management and Technical Communications. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Building And Scaling Empowered Teams: AMA With Nate Walkingshaw

Mind the Product

In this AMA session, exclusively for MTP Leaders, Nate Walkingshaw reveals some of the tough leadership lessons he learned early on in his career, how to build and scale a culture of trust, and why he wishes we’d all stop using the word ‘failing’ If you missed it, you can watch the whole session again, [.]. Read More.

How to Use Cohort Analysis to Master Product Retention

Indicative

Product Retention and the Status Quo. We get it – retaining your customers is hard work. The average worldwide retention rate in mobile apps from 2012 – 2019 was less than 35%. This means product teams have to work hard to improve onboarding and engagement to retain customers.

Demo 61

Are Your Embedded Analytics DevOps-Friendly?

Does your analytics solution work with your current tech stack and DevOps practices? If not, any update to the analytics could increase deployment complexity and become difficult to maintain. Learn the 5 elements of a DevOps-friendly embedded analytics solution.

UX Researcher Salaries

UserInterviews

How experience, type of role, and company size play into how much UX researchers make

UX 82

More Trending

Nate Brown on why proactive CX is the next competitive battleground

Inside Intercom

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 times more revenue than their competitors.

How Shopify, Shipt, and Imperfect Foods Grew in a Pandemic

Amplitude

Think back to March 2020. All over the world, people are realizing we’re in an unprecedented time, and questions are swirling. Is it safe to visit brick-and-mortar retail? Can grocery stores meet demand? Is this the end of travel? How will work adapt and businesses transform?

3 Steps to Creating a Renewal Process and Retention in Your Customer Base

Gainsight

In the current, increasingly complex economic situation, many CFOs , and others in the organization are reviewing key metrics—particularly Cost of Retention and Customer Acquisition Cost.

The Role of Technology in Improving Patient Outcomes in Pharmacy

Arkenea

Technology is playing a pivotal role in improving patient outcomes in the field of pharmacy, Read on to know the ways in which tech is transforming medicine. The post The Role of Technology in Improving Patient Outcomes in Pharmacy appeared first on Arkenea. Product Success

Digital Trends Report 2020

As part of our goal to continue helping our community during these times, we wanted to share with you this critical data on the state of digital products across industries and provide context on how businesses are responding to the changing winds.

Give Your Team Away: CPO Lessons from Christopher O’Donnell, CPO at Hubspot

Gainsight

In our Path to CPO webinar series , there seems to be a common theme among CPOs. A noticeable trend reveals that product, like customer success, relies on every part of the organization to deliver outcomes.

Why We Updated Our Website in 2020 and You Should, Too

Innovatemap

What happens when your website becomes your digital front door? When I joined the Innovatemap team in late 2019, our primary marketing channels were in-person events and networking. We began to elevate our digital marketing through owned channels and our online community.

Strategizing Customer Success Spend for 2021: 5 Takeaways From Our Survey On Customer Success Budgeting

Gainsight

It’s hard to believe that we’re just a couple of months away from 2021.

The Dos and Don’ts of Feature Flags

Split

Feature flags provide so much for software organizations: they allow teams to separate code deployment from feature release, test in production, run experiments, and more. However, some rules apply to the feature flagging process that are easy for teams to overlook.

Testing at Every Stage of Development

Up to 80% of new products fail. The reality is harsh and the reasons why are endless. Perhaps the new product couldn’t oust a customer favorite. Maybe it looked great but was too hard to use. Or, despite being a superior product, the go-to-market strategy failed. There’s always a risk when building a new product, but you can hedge your bets by understanding exactly what your customers' expectations truly are at every step of the development process.

Productboard Excellence Award winners announced!

ProductBoard

We launched the inaugural Productboard Excellence Awards at our Product Excellence Summit and are thrilled to introduce the three winners.

67

How designers can help mitigate the next pandemic

Michael J. Fordham

Illustration by Shai Samana As a society, we rely on touch for almost everything we do. From our smartphones to how we use public transport. However, touch can be dangerous. It can spread viruses and bacteria onto many surfaces which we interact with, increasing the transmission rate, or R0?—?pronounced

Productboard launches new capabilities to empower customer-centric product teams

ProductBoard

Easy to use roadmapping, dynamic customer segmentation, and enhanced integrations, including Salesforce, to improve productivity and accelerate innovation. Every product team aspires to build excellent products that fulfill customers’ needs, regardless of industry, use case, or company size.

How to Process User Research Requests (With a Free Project Intake Form Template)

dscout People Nerds

Creating a system for prioritizing user research requests can afford you a lot of strategic clarity. Here’s a process to help.

43

How Embedding AI-Powered Analytics Can Give You a Competitive Advantage

Embedding dashboards and reports aren’t enough. Futureproof your application by offering instant, actionable insights that will give you and your customers a competitive advantage.

20 Top Product Management Books for 2021

Apptentive

If you’re in digital product management, 2020 has been a roller coaster. Going back to basics to find inspiration has been one way expert product managers adjusted their strategies to meet rapidly-shifting consumer needs.

Books 60

Advice from 6 Research Leaders on Hiring and Evaluating UX Candidates

dscout People Nerds

We asked directors of user research how they measure team fit, skill mastery, emotional intelligence, and growth potential among new hires

UX 43