Thu.Oct 22, 2020

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Product Accountability – Appraise Products Like a Manager

Mind the Product

Performance reviews, evaluations, or appraisals are awful, and we need more of them. it’s time to recognize the need for Product teams to evaluate themselves based on the performance reviews of their products. This is meant to establish the mindset that in order to evaluate a Product Manager’s and Product Team’s performance it’s not about [.]. Read More.

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Nate Brown on why proactive CX is the next competitive battleground

Intercom, Inc.

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 times more revenue than their competitors. And a recent study from Deloitte found that two-thirds of customers will switch brands entirely due to a poor customer experience. Customer expectations are higher than ever, and this acts as a forcing function, inspiring companies to think about their customers’ entire journey from acquisition to onboardin

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Building And Scaling Empowered Teams: AMA With Nate Walkingshaw

Mind the Product

In this AMA session, exclusively for MTP Leaders, Nate Walkingshaw reveals some of the tough leadership lessons he learned early on in his career, how to build and scale a culture of trust, and why he wishes we’d all stop using the word ‘failing’ If you missed it, you can watch the whole session again, [.]. Read More. The post Building And Scaling Empowered Teams: AMA With Nate Walkingshaw appeared first on Mind the Product.

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Gainsters of Gainsight: Meet Minh Phan, Senior Director of Product Management

Gainsight

1. Tell us a bit about yourself and what your role is at Gainsight. I’m responsible for Product Management and Technical Communications. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. With a finance background, I am focused on developing our Revenue Optimization solutions, which connects Customer Success to revenue. . 2.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Productboard launches new capabilities to empower customer-centric product teams

ProductBoard

Easy to use roadmapping, dynamic customer segmentation, and enhanced integrations, including Salesforce, to improve productivity and accelerate innovation. Every product team aspires to build excellent products that fulfill customers’ needs, regardless of industry, use case, or company size. Yet too often, product teams are stuck managing manual processes for analyzing and cataloging customer.

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Productboard Excellence Award winners announced!

ProductBoard

We launched the inaugural Productboard Excellence Awards at our Product Excellence Summit and are thrilled to introduce the three winners. The Productboard Excellence Awards celebrate exemplary Productboard customers committed to the three pillars of Product Excellence and use Productboard to build products that matter, together. We asked the Productboard team and our customers to nominate product.

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UX Researcher Salaries

UserInterviews

How experience, type of role, and company size play into how much UX researchers make.

UX 111
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How to Use Cohort Analysis to Master Product Retention

Indicative

Product Retention and the Status Quo. We get it – retaining your customers is hard work. The average worldwide retention rate in mobile apps from 2012 – 2019 was less than 35%. This means product teams have to work hard to improve onboarding and engagement to retain customers. Lenny Rachitsky (Growth PM, Airbnb) and Casey Winters (CPO, Eventbrite) launched a comprehensive benchmark report on retention recently.

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Why Filmmaking and Product Management Are More Alike Than You Might Think

ProductCraft

Documentary filmmaking and product management are two separate disciplines, worlds apart, right? As it turns out, the processes of producing a documentary film and designing products are actually a lot more alike than it might seem. Both require sifting through tons of data to piece together a compelling story. For “The Last Dance,” ESPN Films. Read more » The post Why Filmmaking and Product Management Are More Alike Than You Might Think appeared first on ProductCraft by Pendo.

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

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Give Your Team Away: CPO Lessons from Christopher O’Donnell, CPO at Hubspot

Gainsight

In our Path to CPO webinar series , there seems to be a common theme among CPOs. A noticeable trend reveals that product, like customer success, relies on every part of the organization to deliver outcomes. Recently, Nick Mehta, CEO at Gainsight, met with Chris O’Donnell, Chief Product Officer of Hubspot, to get his view on a path into product management.

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The Role of Technology in Improving Patient Outcomes in Pharmacy

Arkenea

Technology is playing a pivotal role in improving patient outcomes in the field of pharmacy, Read on to know the ways in which tech is transforming medicine. The post The Role of Technology in Improving Patient Outcomes in Pharmacy appeared first on Arkenea.

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Strategizing Customer Success Spend for 2021: 5 Takeaways From Our Survey On Customer Success Budgeting

Gainsight

It’s hard to believe that we’re just a couple of months away from 2021. To say that 2020 has been a challenge would probably be the understatement of the century so far—and I think I speak for everyone when I say that I am cautiously optimistic that we’ll launch into 2021 feeling better about how things are going—in business and life. . That said, 2021 will undoubtedly bring with it a new set of challenges & questions that we’ll need to be ready to address.

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Why We Updated Our Website in 2020 and You Should, Too

Innovatemap

What happens when your website becomes your digital front door? When I joined the Innovatemap team in late 2019, our primary marketing channels were in-person events and networking. We began to elevate our digital marketing through owned channels and our online community. We started connecting with past and current clients through email. We even kicked off planning for a 300+ in-person conference.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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How to Process User Research Requests (With a Free Project Intake Form Template)

dscout People Nerds

Creating a system for prioritizing user research requests can afford you a lot of strategic clarity. Here’s a process to help. .

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Why You Need Soft Launches Alongside Your Product Roadmap

airfocus

Userpilot's Yazan Sehwail shares his experience and best practices for soft launches and when and why you should hard launch a product.

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Advice from 6 Research Leaders on Hiring and Evaluating UX Candidates

dscout People Nerds

We asked directors of user research how they measure team fit, skill mastery, emotional intelligence, and growth potential among new hires.

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How designers can help mitigate the next pandemic

Michael J. Fordham

Illustration by Shai Samana As a society, we rely on touch for almost everything we do. From our smartphones to how we use public transport. However, touch can be dangerous. It can spread viruses and bacteria onto many surfaces which we interact with, increasing the transmission rate, or R0?—?pronounced “R-naught”?—?which for Covid-19 is estimated to be around 3.28.

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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights.

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3 Steps to Creating a Renewal Process and Retention in Your Customer Base

Gainsight

In the current, increasingly complex economic situation, many CFOs , and others in the organization are reviewing key metrics—particularly Cost of Retention and Customer Acquisition Cost. According to research , a modest bump of 5% improvement in retention can result in anywhere from 25% – 95% increase in profits. In these uncertain times, those stats are not to be taken lightly. .

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The Dos and Don’ts of Feature Flags

Split

Feature flags provide so much for software organizations: they allow teams to separate code deployment from feature release, test in production, run experiments, and more. However, some rules apply to the feature flagging process that are easy for teams to overlook. I’ve gathered the best practices of feature flags from Split’s team of experts so that your team doesn’t have to think twice about how you manage and maintain your flags.

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20 Top Product Management Books for 2021

Alchemer Mobile

If you’re in digital product management, 2020 has been a roller coaster. Going back to basics to find inspiration has been one way expert product managers adjusted their strategies to meet rapidly-shifting consumer needs. Solving problems quickly, efficiently, and with customer needs as the north star separated the great brands from the good ones in a year that has completely changed the way we digitally engage with brands we love.

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