Fri.Apr 12, 2019

How data informs design intuition

Mixpanel

I’m Rakhi Parekh, a Senior Product Designer at Mixpanel, and I’m responsible for our product’s end-to-end user experience. Fundamentally, Mixpanel is a tool for answering questions about user behavior, and I help people find these answers as quickly as possible.

Emotional Debt by Tomek Wlodarek

Mind the Product

Everyone knows about technical debt. But we often stay silent about the emotional debt product managers can build up while building products they love. In this talk from #mtpengage Manchester, Tomek Wlodarek explores the topic of emotional debt, and what product managers can do to mitigate it.

How Google Conducts User Research to Ensure Customer Loyalty

Usersnap

Google’s tech alone didn’t build them into a top company, User Research matters too! Creatively exploring market preferences is critical for success. Google first gained an initial foothold and held onto it through such evaluations.

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The CEO Decoder Ring by Amanda Richardson

Mind the Product

Why are CEOs crazy? This is the question that Amanda Richardson , CEO of Rabbit, tackled at #mtpcon Singapore. With extensive experience working with CEOs, and now being one herself, Amanda has come to the conclusion that even good CEOs are crazy.

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Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

How do Technographics Drive B2B Marketing and Sales Intelligence?

DemandMatrix

The pressure is still mounting on B2B Marketing teams to stop being just another cost centre and turn into a core performance driven function. As a result of this, sophisticated data sets and custom Marketing and Sales intelligence is becoming the new need of the hour.

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More Trending

This Week in Product – Apr. 12, 2019

ProductCraft

“Feature” Lessons from PagerDuty on how to build a $3B+ company: ? Focus on a big, annoying pain that many have ? Build what others call a “feature” to solve that better than anyone else ? Methodically evolve that “feature” into a platform that creates a market — Aaron ?? levie) April 11, 2019 ICYMI, The post This Week in Product – Apr. 12, 2019 appeared first on ProductCraft by Pendo

Modernizing our mobile SDKs

Inside Intercom

Engineers who use Intercom’s mobile SDKs to communicate with their customers trust us to provide a stable and trustworthy platform that won’t break the apps they work so hard to build.