Fri.Mar 20, 2020

5 Tips To Be An Effective CSM Leader In Difficult Times


Your CSM team is on the front line every day keeping your customers successful. They wear a multitude of hats to keep the business thriving. From strategists, to cheerleaders to therapists, they help your customers drive outcomes to support retention and growth.

Product Management 101: User Interface (UI) and User Experience (UX)


User interface (UI) and user experience (UX) are two related (but not identical) concepts that every product person needs to have a working knowledge of. Below, we’ll go through the basics of each and discuss the differences between the two. What is the user interface?

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How to Ensure Great IT Performance for Remote Employees

eG Innovations

Things are about to get real in so many ways. Companies are telling employees to work from home, which sounds great in theory — less contact, less chance for the COVID-19 virus to spread. But what about the strain it’s going to place on your IT infrastructure?

The Product of You by Melissa Perri

Mind the Product

In this MTP Engage Manchester talk, Melissa Perri describes how you should start investing energy in “the product of you” and plan your career ascent to product leader. Key Points: Skills you learn as a junior product person can translate well into the C-suite.

Build vs Buy: 10 Hidden Costs of Building Analytics with UI Components

Many teams, as a logical first step, choose to build their own analytics with the help of UI components. But eventually you’ll find that doing it yourself and at scale has hidden costs. Consider these 10 factors when deciding whether you should build analytics features with UI components.

In-app Guidance: How to Activate your Users Without Boring Them


Every aspect of your product’s onboarding should be aimed at achieving one thing: Activating your users. That’s the end goal. If you’re currently struggling to activate users, then you may need to look at improving your in-app guidance.

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More Trending

5 Reasons Why Product Experience Is More Important Now Than Ever


It’s times like these that really put what’s important into perspective. Nick recently wrote a great post detailing five major reasons why customer success, and its impact on retention, is existential for businesses during a downturn.

Recommender Systems, a Popular Media Introduction

The Product Coalition

A Collection of News Articles by Popular Media that Explain Recommender Systems in a Way Everyone Can Understand. Untitled, 2020 (by me) In 2004, Chris Anderson wrote “ The Long Tail ” , an article that motivates the need for recommender systems.

5 Customer Retention tactics for the Time of the Crisis – how to survive the ‘War-Time’ as a SaaS business without discounting


The coronavirus crisis escalated quickly and, in a matter of just days – pushed a number of countries in Europe and the US to take the extreme measures.

Get Your Questions in for a Live Q&A on Remote Work

Johanna Rothman

Vasco Duarte of Scrum Master Toolbox fame has invited Mark Kilby and me to a Q&A about thriving with remote work. See Remote Work Live. Vasco is recording the sessions. My session with Mark is on Monday, March 23, 2020, 10 am Eastern. Yes, the page has time “translation.”). ”). Please do join us. We'll answer your questions live. The post Get Your Questions in for a Live Q&A on Remote Work appeared first on Johanna Rothman, Management Consultant.

Building Healthy Innovation Ecosystems for Your Projects

Speaker: Nick Noreña, Innovation Coach and Advisor, Kromatic

In this webinar, Nick Noreña will walk through an Innovation Ecosystem Model that he and his team at Kromatic have developed to help investors, heads of product, teachers, and executives understand how they can best support innovation in their own ecosystem. He'll also go over metrics we can use to measure the health of our ecosystems as we build more resources for innovators.

Ways to Stay Connected to Your Customers, No Matter What

AB Tasty

Here are some quick and easy ways to communicate clearly with your customers regarding the Covid-19 pandemic. This article was originally posted on AB Tasty as Ways to Stay Connected to Your Customers, No Matter What. Conversion Optimization E-commerce User Experience

Modus Partners with Pendo to Provide Best In-Class Product Management Tools

Modus Create

Modus Create is pleased to announce our new partnership with Pendo. Pendo provides the best-in-class product management software for understanding users, growing products, optimizing user flow, and product planning.