Fri.Mar 20, 2020

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5 Tips To Be An Effective CSM Leader In Difficult Times

Gainsight

Your CSM team is on the front line every day keeping your customers successful. They wear a multitude of hats to keep the business thriving. From strategists, to cheerleaders to therapists, they help your customers drive outcomes to support retention and growth. During times like this, these high-touch, client-facing roles are under unprecedented amounts of stress.

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Product Management 101: User Interface (UI) and User Experience (UX)

ProductCraft

User interface (UI) and user experience (UX) are two related (but not identical) concepts that every product person needs to have a working knowledge of. Below, we’ll go through the basics of each and discuss the differences between the two. What is the user interface? The user interface (UI) is the “surface” of any application. Read more » The post Product Management 101: User Interface (UI) and User Experience (UX) appeared first on ProductCraft by Pendo.

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How to Ensure Great IT Performance for Remote Employees

eG Innovations

Things are about to get real in so many ways. Companies are telling employees to work from home, which sounds great in theory — less contact, less chance for the COVID-19 virus to spread. But what about the strain it’s going to place on your IT infrastructure? Your employees will be connecting over a remote virtual infrastructure (Citrix, VMware, AWS, etc) and accessing a variety of in-house web applications (Java,NET etc.) and SaaS services (Office 365).

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The Product of You by Melissa Perri

Mind the Product

In this MTP Engage Manchester talk, Melissa Perri describes how you should start investing energy in “the product of you” and plan your career ascent to product leader. Key Points: Skills you learn as a junior product person can translate well into the C-suite. You should look for opportunities to diversify your skill set. There is not just one type of product leader.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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In-app Guidance: How to Activate your Users Without Boring Them

Userpilot

Every aspect of your product’s onboarding should be aimed at achieving one thing: Activating your users. That’s the end goal. If you’re currently struggling to activate users, then you may need to look at improving your in-app guidance. In-app guidance is a fancy way of describing the onboarding that happens within your product. In other words, it discounts any emails you send, or any kickoff calls you do.

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5 Reasons Why Product Experience Is More Important Now Than Ever

Gainsight

It’s times like these that really put what’s important into perspective. Nick recently wrote a great post detailing five major reasons why customer success, and its impact on retention, is existential for businesses during a downturn. To paraphrase, being there for your customers when they need you most will enable you to keep and grow their business when you need them most.

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It Takes Two to Do Good Product Management

The Product Coalition

The required skill set of a product manager is too broad to be addressed by one person Continue reading on ProductCoalition.com ».

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Get Your Questions in for a Live Q&A on Remote Work

Johanna Rothman

Vasco Duarte of Scrum Master Toolbox fame has invited Mark Kilby and me to a Q&A about thriving with remote work. See Remote Work Live. Vasco is recording the sessions. My session with Mark is on Monday, March 23, 2020, 10 am Eastern. (Yes, the page has time “translation.”). Please do join us. We'll answer your questions live. The post Get Your Questions in for a Live Q&A on Remote Work appeared first on Johanna Rothman, Management Consultant.

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The Ultimate Guide to Group Decision Making - Techniques, Tools and Strategies

airfocus

With the appropriate techniques, tools, and strategies in your toolbox, you can transform a room of colleagues into a well-oiled decision-making machine. Find out more, in our ultimate guide to group decision-making.

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

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Ways to Stay Connected to Your Customers, No Matter What

AB Tasty

Here are some quick and easy ways to communicate clearly with your customers regarding the Covid-19 pandemic. This article was originally posted on AB Tasty as Ways to Stay Connected to Your Customers, No Matter What.

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Modus Partners with Pendo to Provide Best In-Class Product Management Tools

Modus Create

Modus Create is pleased to announce our new partnership with Pendo. Pendo provides the best-in-class product management software for understanding users, growing products, optimizing user flow, and product planning. By pairing Pendo’s Product Cloud suite of products with our product strategy consulting, we are empowering our clients to know their users better, provide better products, and have better business outcomes.

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5 Customer Retention tactics for the Time of the Crisis – how to survive the ‘War-Time’ as a SaaS business without discounting

Userpilot

The coronavirus crisis escalated quickly and, in a matter of just days – pushed a number of countries in Europe and the US to take the extreme measures. City lockdowns, school closures, mass-gathering bans and forced social distancing – has sent several industries into contraction, and most companies expansion activities to a screeching halt.