5 Tips To Be An Effective CSM Leader In Difficult Times
Gainsight
MARCH 20, 2020
Your CSM team is on the front line every day keeping your customers successful. They wear a multitude of hats to keep the business thriving. From strategists, to cheerleaders to therapists, they help your customers drive outcomes to support retention and growth. During times like this, these high-touch, client-facing roles are under unprecedented amounts of stress.
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