User Research – Making it Work in Government – Katy Arnold (ProductTank London)
Mind the Product
MARCH 29, 2017
Katy Arnold, Head of User Research and Design at The Home Office, talks to ProductTank London about making User Research Work in Government. The civil service has traditionally been focussed on moving paper. The Digital team at the Home Office’s remit is to help the rest of the organisation move towards a more digitally enabled way of working. It has its origins in Martha Lane Fox’s oft quoted ‘Revolution not evolution’ report which also led to the establishment of the Government Digital Service
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