Fri.Nov 30, 2018

What Product Managers Should Know About Data Science

Data Science is one of those professional terms that seems to have appeared suddenly and spread rapidly to industry conversations everywhere. You may have heard it was declared “ the sexiest job of the 21st century” by the Harvard Business Review back in 2012.

We Live in a Post-Truth world, and Conversion Optimization is Paying the Price.

AB Tasty

As a process, a method and a way of thinking holistically about CRO programs, science might just be the antidote - if all of us CRO practitioners would just embrace it. This article was originally posted on AB Tasty as We Live in a Post-Truth world, and Conversion Optimization is Paying the Price.

Treat your Roadmap as a Compass

Ask Benny

How to effectively build and manage your roadmap and your stakeholders’ expectations. The Roadmap Challenge I recently participated in a meetup of very experienced product management leaders arranged by ProductX. We discussed roadmaps and the challenges surrounding them. Even though all of these product managers have years of experience it seemed like the challenge is still fresh as in their first days.

Building Successful Communities of Practice by Emily Webber

Mind the Product

Summary: Communities of practice can be powerful tools to enable both individuals and organisations to increase their effectiveness. By bringing together people who share a common interest or passion, new skills are learned and developed.

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica whitepaper to learn how important conversational AI is to your CX strategy.

How to train a conversational chatbot

Inside Intercom

Our conversational chatbot, Answer Bot , is designed to do more than chat. Its purpose is to let you scale your business faster and more efficiently. By automatically and instantly resolving your customers’ most common questions, so your team can focus on the conversations only humans can resolve.

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This Week in Product – Nov. 30, 2018


Getting Back in the Habit Everybody is busy and everybody has their own experiences. Sometimes we can feel completely overwhelmed at work, and to top it off we all also have personal lives too. When we have all these things going on, it can be hard to come up for air and recognize how good. The post This Week in Product – Nov. 30, 2018 appeared first on ProductCraft by Pendo. Perspectives Marketing Product Teams UX

UX 40

How Design Thinking Can Help Your Team Thrive

UX Studio

We hear the term “Design Thinking” dropped so many times in the consulting world these days, we can’t even keep up with it. But why does everyone want to adopt this mysterious, seemingly one-size-fits-all solution? Would it merit the investment in adopting it? What is Design Thinking?