Roman Pichler

AUGUST 16, 2022

Listen to this article: [link]. What is Empathy and What is It Not? Empathy is our capacity to understand other people’s feelings and needs, to take the perspective of another person. Empathy entails a warm-hearted, open, and kind attitude. This does not mean, though, that you must like the other person and that you must be happy and smiley all the time—nor does it mean sugar-coating messages, only telling people what they want to hear, and putting up with issues.

Product Management 279

Product Management Product Manager Product Research Customer Experience 279

Mind the Product

AUGUST 16, 2022

It seems like everyone on the product scene is about launching brand new products in large organisations, however on this weeks podcast, we speak with Ben Sehl, Senior Product Lead from Shopify to hear his thoughts on doing this in the most effective ways. [.] Read more » The post Launching new products inside Shopify – Ben Sehl on The Product Experience appeared first on Mind the Product.

Product Research 180

Product Research Branding Product launches Leadership 180

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. When it comes to support, modern customers want a personal, on-demand experience from businesses – with 75% of support leaders saying customer expectations have increased but only 34% confident they can meet those expectations.

Data Visualization 118

Data Visualization User Friction Customer Experience Customer Communications 118

Mind the Product

AUGUST 16, 2022

What are the keys to creating innovative products for B2B customers? In his bestselling book, ‘The B2B Innovator’s Map – How to get from idea to your first ten customers’, Product Executive & Advisor Daniel Elizalde delves into all the implications every Product Leader needs to consider. Below, you can read Chapter 1 of his [.] Read more » The post The B2B Innovator’s Map – How to get from idea to your first ten customers – free chapter!

B2B 166

B2B User Testing Books Product Research 166

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

The Product Coalition

AUGUST 16, 2022

An approach to learning from your competitors that you can customise to however deep or light you need it to be. There is a lot you can learn from your competitors. There is also a lot you must learn if your product is going to continue to succeed in the market. The way to learn is through a competitor analysis. A competitive analysis can be as simple as quickly mapping the landscape and reviewing the marketing material of close competitors.

User Testing 117

User Testing User Friction Customer Feedback Customer Experience 117

svpg

AUGUST 16, 2022

By Martina Lauchengco The Market Side of Product/Market Fit I see so many companies find an initial beachhead of customers, think they have product/market fit, and then find their growth stalling. It’s never about just one thing. But it’s often because not enough attention was paid to market fit. Discovering the product and its market. The post Market Fit appeared first on Silicon Valley Product Group.

User Testing 108

User Testing Marketing Product Marketing 108

Userpilot

AUGUST 16, 2022

Marketing experiments give you an insight into how well marketing strategies will perform before implementing them. But how should you run them? In this article, we’ll start by exploring how to conduct a marketing experiment and give you different experiment ideas to try in your SaaS business. So let’s jump right in. TL;DR. A marketing experiment is a type of market research to validate the effectiveness of an existing marketing strategy or discover a new one.

Research Software 98

Research Software Feedback Software Analytic Tools Customer Experience 98

ProductPlan

AUGUST 16, 2022

Product management seldom requests big-ticket items from the management team. Sure, there’s the one-off request for a new addition to the product stack or travel for a product management conference. Eventually, the product management team may realize it needs to level up and add product operations to its organization. But how do you pitch product operations to the executive team?

Data Visualization 65

Data Visualization Reporting Tools Feedback Software Product Research 65

Userpilot

AUGUST 16, 2022

What if you knew that not all goal-setting frameworks are beneficial to your team? There are a plethora of goal-setting frameworks out there. But choosing a framework is easier said than done. You need to ensure it is the right fit for your team. Some frameworks will push your team to achieve success, while others will bring it down simply because it’s not compatible with your organization as a whole.

Feedback Software 98

Feedback Software Research Software Framework User Testing 98

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

Business of Software Conference

AUGUST 16, 2022

It’s been 1,000 days since I joined the BoS team as the design and operations arm of BoS. A pandemic, several online events, an in-person event, a mid-lockdown house move, planning and executing a wedding, and a welcoming a new team member later. Here are the top 1,000 things I have learnt from Business of Software talks. Actually, that might be too many, how about five?

Events 9

Events Customer Experience Branding Development 9

eG Innovations

AUGUST 16, 2022

AWS Cloud Services Adoption. Among the 200+ fully features services that Amazon Web Services (AWS) offers, Elastic Compute Cloud (EC2) is the most popular. In the recent eG Innovations and DevOps Institute survey of 900+ IT professionals, cloud instances were the most commonly used cloud service, with 63% usage among respondents. This statistic is not a surprise because most organizations start their cloud journey with a lift and shift migration model that involves taking their on-premises appli

Reporting Tools 52

Reporting Tools Data Visualization Systems Review Technical Review 52