Thu.Dec 17, 2020

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Intercom’s 2020 people pivot

Intercom, Inc.

Throughout this year on the podcast, we’ve talked to people from various companies about how they’ve met the challenges posed by the events 2020. We’ve heard from product leaders, e-commerce leaders, and customer support leaders about high volumes, new working practices, and remote launches. Of course, companies have had to suddenly reimagine not just how they deliver for customers, but also how they operate behind the scenes.

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B2B Product Manager Magazine December 2020

Product Management University

B2B Product Manager December 2020 Issue. If you’re reading this newsletter, give yourself a big pat on the back. You’ve survived 2020 and demonstrated incredible resilience. 2021 will certainly bring more of the new normal and we can only hope for a few shades of the old. I sincerely hope you have a safe and enjoyable holiday season and that 2021 is a great year, both personally and professionally.

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Minimum Viable Product Manager by Susana Videira Lopes

Mind the Product

In this November 2020 #mtpcon Digital session, Director of Product at Onfido Susana Videira Lopes, shares two different product career stories, explaining the which was most effective in serving both the business and the individual. Watch the session in full, or read on for the highlights. The Horizontal Slice Susana begins by giving an example of [.].

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4 Innovative Business Pivots In The Age Of The Pandemic

Strategyzer

2020 has been an incredibly challenging year on a multitude of fronts and, like many of us, businesses all over the world have struggled to stay afloat. The covid-19 pandemic has accelerated and magnified shifts in the business world, creating a radically different setting for businesses to operate in. While these challenges have proved to be too great for many businesses, the pandemic related constraints have also spurred a great deal of innovation, with many businesses using these constraints

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Beyond Now, Next, Later: A New Way to Structure Your Roadmap

ProductCraft

It’s safe to say that product roadmaps are a divisive topic. We’ve seen them in every shape and size and heard them dissected at length. But over the past few years, a growing number of product teams have started embracing the “now, next, later” roadmap format. And in fact, the “now, next, later” roadmap style. Read more » The post Beyond Now, Next, Later: A New Way to Structure Your Roadmap appeared first on ProductCraft by Pendo.

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More Trending

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How Product Intelligence Helped Under Armour, Well Pharmacy, and NerdWallet Iterate Faster

Amplitude

As a product leader, you know how important iteration is to helping teams adapt to user needs and build great products. But iterating without clear, accessible data can lead to problems throughout the launch cycle, from poor audience fit to missed timelines because it took too long to validate an earlier change. To dig deeper into these consequences, we surveyed more than 350 digital product decision-makers in our Product Intelligence Report.

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Beyond the 1:1 Interview: Involved, Engaged Remote Moderated Research

dscout People Nerds

Here are some advantages you may not have considered, some methodologies you might not have tried, and some best practices you should lean on, when advancing your remote moderated research practice.

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3 Tech Insights for 2021, Straight from Consumers

Centercode

Software and tech gadgets are developing faster than we could ever have imagined even a decade ago. In many ways, this year has put a spotlight on those advancements as many industries pivot to adapt with unprecedented changes and uncertainty. More and more everyday products are being replaced by their sophisticated counterparts. And with many of us spending a lot more time at home, consumers are bringing more of these complex products into closer quarters, increasing the demand for products tha

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Expand Your Idea of the Perfect Candidate: Why Diversity in Culture and Experience Matters

dscout People Nerds

Diversity matters in UX. Not just in culture and race—but in experience as well. .

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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3 Tech Insights for 2021, Straight from Consumers

Centercode

Software and tech gadgets are developing faster than we could ever have imagined even a decade ago. In many ways, this year has put a spotlight on those advancements as many industries pivot to adapt with unprecedented changes and uncertainty. More and more everyday products are being replaced by their sophisticated counterparts.

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A Proposal for Unpacking Human-Centered Roles

dscout People Nerds

The nomenclature for research-adjacent titles is getting increasingly unruly. Tightening the taxonomy helps us clarify career trajectories and advocate for ourselves within our organization.

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User Onboarding Strategies To Develop An Effective Retention Strategy

Gainsight

Growth teams manage reducing churn and improving retention. To solve this, they may allocate budget on win-back campaigns or promotions with the hope of luring customers back. These campaigns often yield low engagement and conversion rates because the customer experience leading up to churn is more lasting than a price discount, especially after a poor product or service experience.

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BoS Hangout Replay | Alex Osterwalder & Tendayi Viki | Reviewing Business Models

Business of Software Conference

Alex Osterwalder & Tendayi Viki // Strategyzer. Following on from their talk at Business of Software Conference USA Online 2020 , Alex Osterwalder (Founder) and Tendayi Viki (Partner) joined BoS online for an interactive Q&A where they discussed how to evaluate your existing business model and how to find opportunities for innovation within it.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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How to Use Components in Jira

Modus Create

A while back, we did a quick overview of using epics, components, and labels in Jira. In this article, we are focusing solely on components, how they are unique from other configurations, and what type of values teams should consider using for these components. Jira is a unique piece of software that allows you to customize the application and build your team’s business processes into the tool.

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Building A Billion Dollar Business – Managing Objectives Against Rapid Growth | Poppy Gustafsson | BoS Europe 2019

Business of Software Conference

Poppy Gustafsson // Darktrace. Poppy is a co-founder and CEO of Darktrace, a world-leading AI company for cyber defence, named Europe’s ‘Fastest Growing Super Scale-up’ by Tech Tour in 2018. Poppy was awarded an OBE (Officer of the Order of the British Empire) in 2019 in recognition of her services to cyber security. In this talk from BoS Europe 2019, Poppy will discuss how Darktrace has grown to become one of the world’s fastest growing cyber AI company.

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Unpacking all the non-consensus moves in Atlassian’s story — Jay Simons

The Review by First Round

Today’s episode is with Jay Simons, who’s currently a partner at Bond and serves on the boards of Hubspot and Zapier. But before that, he had a long run as the President of Atlassian, which develops software collaboration tools like Jira, Confluence and Trello. In today’s conversation, Jay dives into Atlassian’s growth story, from what’s misunderstood or not talked about enough, to the strategic choices that went against the grain.

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Why data teams struggle with data validation (and how to change that)

Iteratively Blog

You know the old saying, “Garbage in, garbage out”? Chances are, you’ve probably heard that phrase in relation to your data hygiene. But how do you fix the garbage that is bad data management and quality? Well, it’s tricky. Especially if you don’t have control over the implementation of tracking code (as is the case with many data teams). However, just because data leads don’t own their pipeline from data design to commit doesn’t mean all hope is lost.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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How to Write a Winning Product Manager Resume

eProduct

The post How to Write a Winning Product Manager Resume appeared first on eProduct.

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User Feedback: Your Secret Product Growth Weapon (And How to Use it Right)

Userpilot

User feedback is the single most valuable resource you have available when you’re trying to grow a SaaS. But implementing feedback indiscriminately can do you more harm than good. Why? Too much user feedback can present problems: What if the feedback is pulling you in all directions? If acting on everything your users tell you would overstretch your resources?