Mon.Feb 11, 2019

article thumbnail

How Can Product Managers Tell Customers To Not Use Their Product?

The Accidental Product Manager

Product managers face a challenge trying to get customers to not use their product Image Credit: flickr.com/volver-avanzar !!! Every product needs a product manager. This means that things that are good for us (think vegetables, running shoes, and protein bars) all need product managers. Likewise, things that are legal but perhaps not so good for us also need to have their own product managers (think guns, fatty foods, and porn).

article thumbnail

We Can’t Trust Technology Providers – Is It Time for a Code of Ethics?

Mind the Product

In the day and age where data is king, users have now essentially become the product. Questionable actions by leading tech giants hit the news every other day – from Facebook spying on its users and selling data, to Apple admitting it degrades batteries on purpose to force upgrades – it seems users just cannot trust the companies that provide us with everyday technology.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Changing the game with decisive action

Lead on Purpose

You have created the vision for your products; you’ve built trust among your teams; you’re working hard to motivate team members to do great things; and you’re working to develop your teams with insight and direction.

Vision 210
article thumbnail

Stars in their eyes – why we changed our emoji ratings

Intercom, Inc.

We all know the importance of measuring the quality of your interactions with your customers. Asking for feedback from customers helps managers spot and reward star performers and identify opportunities to improve the quality of support their team provides. There are numerous industry standards for this – Customer Effort Score (CES), Customer Satisfaction (CSAT), Net Promoter Score (NPS), etc.

article thumbnail

Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

article thumbnail

Cheap Experiments & Rapidly Ridding Risk

The Product Guy

Thank you to everyone who attended the latest roundtable meet-up of The Product Group and discussed Cheap Experiments & Rapidly Ridding Risk and debated Featured Product, Indicative… And, also, thank you to our awesome sponsors who make everything possible…

Events 132

More Trending

article thumbnail

How to Make Connections That Count — Advice From a Silicon Valley Veteran (and Introvert)

First Round Review

Karen Wickre is routinely described as someone who knows everyone, even though she admits to being an introvert. Here, she shares three no-pressure networking strategies from her new book, unveiling the templates, tactics and exercises that have turned her into one of the most connected veterans of Silicon Valley.

Books 110
article thumbnail

Ben Holland-Arlen on how the Salesforce UX team is working remotely

Miro

Leading tech companies are often the first to test out innovative methods of work (like Agile), so it’s no surprise that they’re also beginning to hire remote workers and organize distributed teams. This approach allows them to attract best talent while reducing costs. We talked to Ben Holland-Arlen, an experienced UX leader, and asked him about […].

UX 86
article thumbnail

Why I Moved From Customer Success to Product-led Growth

Gainsight

Last month, I quit my position as head of Customer Success at my company, RD Station. It was a dream job for a CS leader, if I may say so myself. In those six years leading the team, I’ve led its growth from one person to 180 people that are now spread across five different functional teams: Customer Success Manager (CSM), Partner Success Manager (PSM), Professional Services, Support, and CS Ops.

article thumbnail

5 Agile Trends We’re Seeing in 2019

Agile Velocity

We’ve been watching companies thrive—and struggle—for a long time. 2019 is our ninth year as a company and marks over 15 years of my personal work with clients as they transition to Agile. Throughout our time as a team, we’ve identified many key issues and problems that affect companies on their Path to Agility. Here are five Agile trends to look out for this year: 1.

Agile 69
article thumbnail

The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights.

article thumbnail

TEI 215: The best way product managers should use the Value Proposition Canvas – with Alan Smith

Product Innovation Educators

Understand a customer’s jobs, pains, and gains for effective product management. Figuring out what your customer wants and needs from your product or service is the heart of product management. That is the beginning of how we create products that customers love. And, there are tools to help you do that. In this discussion, you will learn about a tool that has been available for a few years, but I rarely find product leaders and managers using it.

article thumbnail

Important Update regarding the new App Store compliance guidelines

UXCam Bluespace

Update April 15: We have a compliant SDK that removes the screen recording and instead uses the schematic representation of the app to draw shapes and visualize app-behavior.

56
article thumbnail

Pausefest 2019 points to Product Management 2030

BrainMates

If you’re energised by complex problems of product, AI, machine learning, privacy and data, then the next decade of product management is going to be the most interesting yet. I’ve left Pausefest 2019 inspired about the next wave of products and how we Product people can keep our minds open and our tool-belts relevant. Below are the most exciting, future thinking things I took from Pausefest 2019.

article thumbnail

A brilliant Data Science & AI Night @NuSpace Singapore

Nulab

Become a Nulab member and enjoy free access to NuSpace – our community space in Singapore. In January, NuSpace played venue host for Data Science & AI Night – a wonderful night of talks and networking session jointly organized by Nulab and Xaltius , a Singapore startup in data science and professional training. The four invited speakers were: Gajendra Krishna – Managing Consultant and Data Evangelist.

article thumbnail

Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

article thumbnail

Product Leaders: Influence, Service & Patience—Saeed Khan, Transformation Labs

PMLesson's Ace the PM Interview

Saeed Khan is the founder of Transformation Labs. Transformation Labs is an advisory and consulting firm that helps enterprise and technology companies accelerate their path to product success. In this Path to PM post, Saeed shares his advice if he were applying for product management careers all over again, and why great product leadership is about influence, service, and patience.

article thumbnail

Recap: Customer Success at SaaStr

Gainsight

I had a great time at SaaStr this week. I hosted a panel on “How to Take Customer Success from Idea to Action” with three incredible customer success leaders: Ashley Fryar (VP of Customer Success at NAVEX Global), Bernie Kassar (Chief Customer Officer at Xactly), and Mary Poppen (Chief Customer Officer at Glint). In case you missed it, here were the takeaways.

article thumbnail

Product Leaders: Influence, Service & Patience—Saeed Khan, Transformation Labs

PMLesson's Ace the PM Interview

Saeed Khan is the founder of Transformation Labs. Transformation Labs is an advisory and consulting firm that helps enterprise and technology companies accelerate their path to product success. In this Path to PM post, Saeed shares his advice if he were applying for product management careers all over again, and why great product leadership is about influence, service, and patience.