January, 2023

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How will ChatGPT change product management?

Mind the Product

We look at the likely impact of the latest AI bot ChatGPT on product work and find out how product people are using it So… chatbot software ChatGPT. Have you played with it? Looked at how you might use it in your product? Do you welcome it or worry about its impact on the work [.] Read more » The post How will ChatGPT change product management?

ChatGPT 211
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Grounded: Product Management Lessons from the Southwest Airlines Fiasco

280 Group

As a product manager and trainer, the recent Southwest Airlines flight cancellations over the holidays hit close to home for my family and me. We were one of the many passengers stranded at the airport, and it got me thinking about the challenges that growing organizations face in the product management space. One of those challenges is managing and paying down tech debt.

Airlines 156
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Monetizing Your Product: A Guide to Pricing Strategies and Techniques

The Product Coalition

“Price is what you pay, value is what you get” — Warren Buffett Continue reading on Product Coalition »

Strategy 160
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Pull, Don’t Push: How Catalysts Overcome Barriers and Drive Product Adoption

First Round Review

Marketing expert Jonah Berger has spent years probing into the science behind changing people’s minds, and why becoming an effective change agent is about lowering barriers, not pushing harder. He distilled five of the most common barriers into a simple framework and walks us through how founders can more effectively build and sell products.

Framework 104
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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Product Vision Board Checklist

Roman Pichler

Overview The checklist below is structured according to the five elements of the product vision board. These are vision, target group, needs, product, and business goals. You can download the list together with the product vision board template by clicking on the image below. Vision Inspiring : Describes the positive change the product should create.

Vision 225

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Principles over Process

svpg

Recently my friends at Crisp invited me to participate in a special virtual conference where a set of technology speakers, each with distinctly different points of view, would discuss how teams and companies can best deal with the challenges of complexity. My views on formal process, and how Agile has been taken over by process. The post Principles over Process appeared first on Silicon Valley Product Group.

Agile 112
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How To Recognize Effective Project and Program Management

Johanna Rothman

Random Feature Roadmap for One Program. Several people on social media have denigrated the terms “project manager” and “program manager.” These people claim there is no need for either role in an effective team, especially an agile team because the team can manage its own deliverables. While some agile teams can manage their own deliverables, that's not the only role for a project or program manager.

Agile 108
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Product management books to read in 2023

Mind the Product

What’s on your bookshelf? Reading is an essential occupation for any product manager who wants to keep learning and developing their skills and stay current. As Fran Lebowitz famously said, “think before you speak, read before you think”. Although it’s a relatively young profession, product management has already spawned some pretty classic reference works.

Books 197
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From News To Product Launch: Why Product Managers Should Read More Technology News

The Product Coalition

A couple of weeks ago, I was attending a public Product Management event. One of the speakers said this: “it doesn’t matter which product you’re working on — if you’re not using AI, you’re missing out”. I think that was a bit of an overstatement. Forcing a solution on a problem is never a good thing, but I do think that following tech news, and news about AI specifically, is a huge part of the toolbox for modern-day entrepreneurs.

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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Trailblazing Women in Product Management: Costanza Montresor, Global Head of Consumer Digital Security Product at Vodafone

280 Group

For our next installment of the Women in Product Management Series I interviewed Costanza Montresor, Global Head of Consumer Digital Security Product at Vodafone. To read the entire series on Women in Product Management make sure to sign up for our newsletter. How did you get into Product Management? At the start of my career, I had roles in various departments, from online e-commerce, to media, and strategy.

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Product in Practice: Building to Learn at Singularity Creations

Product Talk

Saying no is a huge part of excelling in your product practice. If you say yes to every request that comes your way—whether from customers, salespeople, or executives—you can quickly get overwhelmed and lose focus. But this isn’t always easy. Product people naturally want to solve any problems they’re presented with. Especially when you know it’s just a small request that wouldn’t take too much time to build.

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Announcing Intercom’s new AI features

Intercom, Inc.

The arrival of ChatGPT just eight weeks ago was a watershed moment. Suddenly it seemed that generative AI might transform industries from education to marketing. And Intercom’s area of focus – customer service – is among those most poised to benefit. However, getting from technological breakthrough to useful applications is far from straightforward.

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Understanding Bounce Rate to Improve It

AB Tasty

Bounce rate is a type of web analytics that measures the behavior of visitors to a website or page within the website. It is one of the most important metrics by which to understand how well the website is performing.

Marketing 145
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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Self-leadership for your product and career success

Mind the Product

In this adapted excerpt from his recent book Career Dreams to Career Success: Conversations with a Mentor Sigi Osagie discusses how we can use self-leadership to succeed in our careers. [.] Read more » The post Self-leadership for your product and career success appeared first on Mind the Product.

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Momentum: How Product Managers Can Operate With No Regrets

The Product Coalition

Success engenders confidence and more success for products and, therefore, product managers. Reciprocally, lack of success works the same. Show me a product manager whose latest release is a hit with users and driving the outcomes desired by the company. I will show you a product manager who is likelier to operate confidently and will continue to have at least near-term success.

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Price Transparency: Putting the customer first in B2B software

Mixpanel

Customer Focus is one of our core cultural values at Mixpanel. We respect our customers’ time and strive to make buying software as seamless and frictionless as subscribing to your favorite music streaming service. That’s why we’ve made all of Mixpanel’s plans available for purchase online with our pricing clearly listed on our website. This removes the friction of customers having to schedule a call with a sales rep, negotiating on price, and the many other steps that completing a B2B software

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Charting a Path to Greatness

The Product Guy

Greatness starts with talking to users, talking to prospects, talking to someone who has direct outside access to your product. Watch and learn more from product management expert, Meghan Nesta.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it. Could all of this extra work, unhappy customers, and lost revenue be avoidable?

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The Best UX Research Conferences and Events in 2023

UserInterviews

A giant list of 84 upcoming conferences on user research, UX, ReOps, product, and service design. Includes online, in-person, and hybrid events through 2023.

Events 131
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Starting a new job in product – Lily and Randy on The Product Experience

Mind the Product

What’s it like starting a brand new job in product with a shiny new title? How do you approach onboarding and ensure that you have a smooth transition into your new team in your first 90 days? In this podcast episode, Lily Smith — who recently just started a new role at BBC Maestro as [.] Read more » The post Starting a new job in product – Lily and Randy on The Product Experience appeared first on Mind the Product.

Branding 183
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How To Conduct A Mobile App Usability Test: The 2023 Guide

The Product Coalition

Usability testing is an important part of the app development process because it helps to ensure that the app is easy and enjoyable to use. This is particularly important for mobile apps, as users have high expectations for the apps they use and are quick to uninstall those that are difficult or frustrating to use. By conducting usability testing, you can identify and fix any issues before the app is released, increasing the chances of its success in the market.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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How I treat creative copy like a product—using data

Mixpanel

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. If you think I’m being extreme, just wait until you read the rest of this post. Copywriting, while often thought of as something creative and inspired, is a technical craft.

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Split Product Management Disorder

The Product Guy

Two trends in product management seem to be fighting with each other. The first one is the product owner being split from the product manager roles. Watch and learn more from product management expert, Benny Reich.

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Our grand experiment with GPT and generative AI

Intercom, Inc.

 In December, our Director of Machine Learning, Fergal Reid , and I sat down to chat about the launch of ChatGPT : the good, the bad, the promise, the hype. The possibilities to automate and streamline processes for support reps seem endless, but the success of generative AI in this space will ultimately depend on its ability to deliver real value for customer service teams and customers alike.

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417: Using roadmaps with OKRs – with Michael Harrison

Product Innovation Educators

A process for improving product roadmapping using Objectives and Key Results – for product managers. Today we are talking about roadmaps. Some product people love roadmaps, while a lot hate them. What can make them better? Our guest has had good experience creating roadmaps from objectives and key results (OKRs), and he is going to tell us how.

Roadmap 107
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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Experiment like a boss by Merissa Silk

Mind the Product

In this ProductTank Sofia talk, Merissa Silk, Senior Staff Product Manager at Onfido, provides 10 guiding principles when doing product experiments and when bringing the culture of experimentation to your team. Consistent growth relies on experimentation. It can take different formats in modern organisations, from A/B and multivariate testing to alpha, beta, and hypothesis-driven development. [.

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Digital Transformation: What Product Managers Need To Know

The Product Coalition

The digital age has changed the way we do business, and digital transformation is at its heart. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. It can take many forms, from automating mundane tasks to completely reimagining how a company operates.

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The 30 Best Pieces of Advice for Entrepreneurs in 2022

First Round Review

The best company-building advice is timeless, with a focus on the fundamentals. We rounded up 30 essential insights for startups to lean on in the coming year, no matter the climate.

Startups 112