TSIA

APRIL 4, 2014

Losing customers is not a good thing, so many vendors actively try to fix churn, often by “saving” customers who have failed to renew. But churn is a downstream issue: Customers leave because they fail to find value in the products or services. Once they decide the value is not there, saving them is unlikely, even with significant financial concessions.

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UserTesting

APRIL 1, 2014

One decision can change the course of your life and each one of us makes thousands of decisions everyday. But making decisions can be hard. With UserTesting’s brand new mobile app, Query, it doesn’t have to be. By harnessing the … The post New Mobile App: Crowdsource Your Decisions with Query by UserTesting appeared first on UserTesting Blog.

Crowdsource 20

Crowdsource Branding Blog 20

TSIA

APRIL 2, 2014

In part one of this five-part mini-series outlining five key practices of a successful managed service provider (MSP), I discussed “ A Well-Defined and Documented Managed Services Strategy.” Any business without a well-documented business plan is a “bad experience for all involved,” just waiting to happen. A critical part of strategy execution is knowing exactly what product you want to bring to your customers.

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Document Customer Experience Strategy Management 40

TSIA

APRIL 2, 2014

Hopefully you’ve been following along this popular blog miniseries focusing on the Five Key Practices of a Successful Managed Services Provider (MSP), based on a TSIA research report of the same title. If you haven’t had a chance to check them out, or you need a quick refresh, follow this link to the entire series so far.

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Reporting Tools Blog Management Management 40

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

UserTesting

APRIL 1, 2014

One decision can change the course of your life and each one of us makes thousands of decisions everyday. But making decisions can be hard. With UserTesting’s brand new mobile app, Query, it doesn’t have to be. By harnessing the … The post New Mobile App: Crowdsource Your Decisions with Query by UserTesting appeared first on UserTesting Blog.

Crowdsource 20

Crowdsource Branding Blog 20