Sat.Oct 13, 2018 - Fri.Oct 19, 2018

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Connecting the dots for insights with Design Thinking

NextBigWhat

Deepa Bachu, the CEO and Cofounder of Pensaar spoke at the ProductGeeks Conference 2018 on the design thinking process that has enabled her to work with the leading firms of the day. In this part of her talk, Deepa speaks about the ‘Insight’ stage of her design thinking process -part of 4 non-linear stages – […]. The post Connecting the dots for insights with Design Thinking appeared first on NextBigWhat.

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How do you Make Product Management Work Effectively in a Distributed Team?

Mind the Product

Ever since the shift towards agile practices, product teams have hung on to a set of core attributes, which range from cross-functional, to customer-centric, all the way up to iterative and independent. But there’s one aspect which should vanish from this list of must-haves: co-located. In this first of two posts, I look at how you might approach remote product management, while my next post will examine some of the tools that you can take into your everyday working to help make remote product m

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Product Management like a Golf Swing

The Product Bistro

One day, I was musing about the job of product manager, and what differentiates a good product manager from an okay one, and an analogy sprung to mind. Think about a golf swing. There is the addressing of the ball, the back swing, the forward swing, and ultimately the follow though. When you are teaching […].

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4 Factors to Consider Before Paying for Customer Acquisition

Alchemer Mobile

Launching your platform and initializing your monetization strategy is only the beginning. Sure, once your platform is implemented the money will start coming in, but how will you maintain that initial growth and sustain earning? Through customer acquisition, of course! Customer acquisition is the focus of acquiring new customers through a strategy designed to persuade users to purchase your company’s services or products.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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How to keep KPIs meaningful for your customer support team

Intercom, Inc.

“If you can’t measure it, you can’t manage it,” as Peter Drucker put it. But that approach doesn’t just apply to your supply chain management, revenue or churn rates – most fundamentally, it also applies to people and our performance. People are all unique, and our performance can vary from hour to hour, never mind from day to day. Measuring that is inherently messy and difficult, which is why crafting effective KPIs for people’s performance is so challenging.

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Getting Ahead in Product Management

The Product Guy

You’ve become a product manager, but now what? How do you progress your career, and what are you doing it for? This talk goes over how to turn an unimportant (but ok) project into a shining example for the company, and your career with it. In a recent live stream from one of our mentors of The Product Mentor , Felix Sargent, lead a conversation on this topic.

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Creative Selection by Ken Kocienda

Sachin Rekhi

I've long believed that the most innovative products are built by teams who innovate on the very process by which they develop those products. And it's why I've always been a student of companies that consistently deliver innovation to the market. It's no wonder I loved reading The Everything Store sharing the story of Jeff Bezos growing Amazon to the e-commerce juggernaut that it is today.

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Story of a portrait: how we create our Intercomics

Intercom, Inc.

When you think of Intercom, you probably think of software, our Messenger, perhaps this blog. You probably don’t think of comics, but for many Intercom staff, the “Intercomic” has become a coveted part of their job here, a very personal marker of progress and belonging. Let me explain. To celebrate each year that someone is with the company, we create a portrait to mark the occasion.

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Are You Just Building “Faster Horses”?

Clever PM

Most Product Managers have, at one time or another, heard the apocyphal quote often attributed to Henry Ford, “If I asked my customers what they wanted, they’d have said a faster horse.” And when we hear the line, we laugh because there’s no way that we would do such a thing — the “faster horse” is […].

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Benefits of Challenging Relationships

The Product Guy

As a product manager, product features and strategy are one thing. But, what separates the good from the great is a product manager who excels with people and building the right types of relationships. Here, enjoy listening to a true product management expert’s perspective and check out more great product management information. Enjoy! Jeremy Horn.

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Microcopy Matters – How We Improved Our UX Writing and You Can Too

UX Studio

We all struggle to phrase specific thoughts or instructions. But if your user doesn’t get you, all is lost. We give you our story: how we improved our microcopy and tips on how you can too. For example, designers naturally want to create nice, usable products. Usually, they draw a detailed wireframe, test it a couple of times and at the end give it a fancy UI.

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5 apps to power faster resolutions with Answer Bot

Intercom, Inc.

Last week, we released our intelligent bot, Answer Bot , which helps you provide instant resolutions to customers by automating answers to their common questions. One of the unique things about Answer Bot is that not only does it provide specific answers rather than just article suggestions, but those answers can also include apps to power the actions needed to resolve their questions.

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Here’s Why Your Customer Success Strategy Needs Data Science

Gainsight

All over the world, companies are using data science to cultivate a healthy customer base. However, there are still a lot of questions surrounding this technological advancement. Let’s go on a quick journey to explore three major components of a holistic data science strategy and how these can improve your Customer Success strategies. The Limit Does Not Exist…Yet.

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An Architect’s Guide for Selecting Scalable, Data-Layer Technologies

There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

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What’s in Your (Growth) Product Stack?

ProductCraft

Tech stacks are like ice cream flavors – everybody has their favorite. Even within roles and functions, bitter arguments erupt about which email, collaboration, or product management tool is best. Some of this is driven by individual preference, but it also reflects the fact that individuals – even those in the same functional role – The post What’s in Your (Growth) Product Stack?

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Product Managers Start To Understand The Power Of Online Reviews

The Accidental Product Manager

It turns out that people read online reviews before making a purchase Image Credit: Wies van Erp. When the customers for your product go looking for products online, how do they decide which one they are going to buy? As more and more of us become comfortable shopping online, we are starting to look towards people who have bought a product before to tell us if it’s any good.

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Trello’s Product Lead on the Unique Ramp to a 10-Person Product Org

First Round Review

Trello's Nikita Miller has made a specialty of being the fourth product manager, leading teams through that unique transition from scrappy early-stage startup to a company that can scale. Here, she shares three strategies product leaders must implement to bridge that gap and get the most out of rapidly maturing teams.

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Up Change Your Product Management Career

The Product Guy

If you are a great product person looking for a great product job, or vice versa, check out our job board. Thousands of employers across all areas of product, from management to design, from digital to physical, are looking to fill positions from our community. . Each week we highlight some of the recently posted openings. Check out this week’s newest, below….

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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My Journey as an Interviewer: From Refugee Status Determination to User Research

Generation Focus

Most people will at some point in their lives either be interviewed or interview someone else. We could also probably tell a story a two about an interview that didn’t go the way we had hoped. These stories usually center around our own performance as the interviewee, but I’m here to tell you that it is just as important, if not more, to be a good interviewer.

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TEI 198: How product managers can influence the next generation of innovators – with Kyle Markland

Product Innovation Educators

Having fun, making friends, and learning along the way. I have a special episode for you. I believe that as product managers and innovators, we have a responsibility to help prepare the next generation of innovators. I’ve explored this topic in a few past episodes and it is time to do it again. So, this episode is about encouraging you and providing you with ideas for helping future innovators.

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Trello’s Product Lead on the Unique Ramp to a 10-Person Product Org

First Round Review

Trello's Nikita Miller has made a specialty of being the fourth product manager, leading teams through that unique transition from scrappy early-stage startup to a company that can scale. Here, she shares three strategies product leaders must implement to bridge that gap and get the most out of rapidly maturing teams.

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Jake Knapp on Making Time (for Ourselves, Products, Customers, and Teams)

Amplitude

Jake Knapp knows a thing or two about product design. He spent a decade at Google and Google Ventures, working on programs and platforms—Gmail and Google Hangouts among them—that are household names today. These days, he’s known as the mastermind behind the “ Design Sprint ”—the now-famous process of bringing a product hypothesis from formulation to tested prototype in just five days—and his bestselling book, Sprint, describes this journey in detail.

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Maximize Supply Chain Spend & Asset Utilization with Innovative Test Automation

Connected devices are emerging at an explosive rate exerting pressure on larger operators; however, some organizations cannot continue to purchase the latest & greatest devices without ramifications. The introduction of automated test technology drives the optimization of supply chain expenditures leveraging forward & reverse logistics paths. Adopting innovative test automation tools addresses these challenges by providing robust solutions for testing the interoperability, performance, & securit

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From Refugee Status Determination to User Research: My Journey as an Interviewer

Generation Focus

??Most people will at some point in their lives be interviewed. We could also probably tell a story a two about an interview that didn’t go the way we had hoped. These stories usually center around our own performance as the interviewee, but I’m here to tell you that it is just as important, if not more, to be a good interviewer. This is especially true in situations where the interview could be life-changing or reveal immensely valuable information.

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Measuring ideas based on customer benefit in Design Thinking

NextBigWhat

Deepa Bachu, the CEO and Cofounder of Pensaar spoke at the ProductGeeks Conference 2018 on the design thinking process that has enabled her to work with the leading firms of the day. In this part of her talk, Deepa speaks about the ‘Dream’ stage of her design thinking process – part of 4 non-linear stages […]. The post Measuring ideas based on customer benefit in Design Thinking appeared first on NextBigWhat.

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UI/UX Articles and Interesting Tidbits of the Week

The Product Coalition

October//12//2018 Here are some interesting finds on UI/UX of the week! 1. [link] User Interviews. Another pertinent article from the Nielsen Norman Group, focused on User Interviews. The article goes into details regarding the differentiation between user interviews and usability testing. It’s a very pertinent article, as it sheds light on a tool that is about probing and gathering insights, versus one which at its core is focused on observation and documenting behaviors.

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Successful Geographically Distributed Agile Teams Book Milestone

Johanna Rothman

I’ve been pair-writing a book with Mark Kilby , From Chaos to Successful Distributed Agile Teams: Collaborate to Deliver. We hit a big milestone today: We published the first complete draft today. We’ve been working on this book for a year. It’s much better because of our collaboration. We reflected a little on our success to date: We both want the best possible book.

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Enhance Customer Value: Unleash Your Data’s Potential

The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

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Servant Leadership: A 4-Step Playbook

Gainsight

From the time I was little, my dad shared stories with my brother and me about heroes. There was a story about how the Wright Brothers, two little-known bicycle mechanics who worked tirelessly on their flight experiments for years, were greeted in France by unfamiliar praise from crowds of admirers of their innovation. There was another story about how Roosevelt secretly sent aid to the British before the U.S. entered World War II, even when faced with political opposition to getting involved, b

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User Story Mapping For Beginners

CardBoard

User Story Mapping (USM) allows for product managers, developers and designers to put a method behind the continuous complexity of product design and creating an awesome User Experience (UX). Creating with USM allows for developers to create products and processes which are user-centered and user experience focused. The process begins with keying in on user goals, and breaking down the product/process through understanding the problem at hand.

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How to Validate Your Product Idea

Daniel Elizalde IoT Blog

In this episode of the IoT Product Leadership podcast, we discuss how to validate your product idea. My guest is Jim Semick, Co-Founder and Strategy Officer at ProductPlan. Jim is a seasoned Product Leader with experience in startups and large corporations alike. He is recognized as a Product Management Thought Leader, not only because he is the […].