Top Product Management Today Management Management Content for Week of Apr 12

5 Key Practices of a Successful MSP: #4?Scalable and Repeatable Delivery Organization

TSIA

APRIL 17, 2014

Hopefully you’ve been following along this popular blog miniseries focusing on the Five Key Practices of a Successful Managed Services Provider (MSP), based on a TSIA research report of the same title. If you haven’t had a chance to check them out, or you need a quick refresh, follow this link to the view all posts in this series.

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Consistent Experiences Drive Customer Satisfaction and That Drives Customer Retention

TSIA

APRIL 16, 2014

Imagine you are driving to work on Monday, following the same route you've driven for the last five years. You see a traffic light change from green to yellow, and for just a split-second, you think about hitting the gas pedal to get through the intersection before the light changes to red. Instead you slow down and stop because you know the light will stay red for two minutes, and that will not disrupt your arrival time.

Customer Satisfaction

Customer Satisfaction Customer Experience

Product Management Today

Sat.Apr 12, 2014 - Fri.Apr 18, 2014

5 Key Practices of a Successful MSP: #4?Scalable and Repeatable Delivery Organization

Consistent Experiences Drive Customer Satisfaction and That Drives Customer Retention

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