Sat.Feb 01, 2014 - Fri.Feb 07, 2014

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A Maturity Model for Customer Success: Go beyond Making Customers Happy

TSIA

Discover a sustainable framework for moving up the C-SAT ranks in your customer support organization. Escalating through these ranks will not only delight your customers, but they will remain loyal to you as a result.

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2014 BPMA Gala Online Discussion

Product Culture

Some of you may know that I've taken on a role as Vice President and Chief Evangelist for the Boston Product Management Association. The BPMA is the second-largest professional association for product managers and product marketers, after the SVPMA, and I am honored to be involved. My job is chiefly to acquaint you, product people, with the benefits of joining the association and becoming involved as a volunteer.