Sat.Sep 26, 2015 - Fri.Oct 02, 2015

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13 Myths And Misconceptions About Product Managers

Street Smart Product Manager

The good news: product management is now being seen as a legitimate profession and increasingly critical to a company’s growth strategy. (Ok, maybe it was always thus in Silicon Valley, but the rest of the world is now catching up.) The bad news: There are still many myths and misconceptions folks have about our profession. Here … Continue reading 13 Myths And Misconceptions About Product Managers.

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The State of Knowledge Management: 2015

TSIA

TSIA's third annual knowledge management survey is complete, and the results clearly show how difficult it is for companies to get the people, process, and technology of knowledge management (KM) right. I am currently working on the findings, and will be publishing two research reports as well as presenting the findings in my Power Hour presentation at our upcoming TSW 2015 Service Transformations conference in Las Vegas this October.

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Learn something new with 6 useful Shared Collections

Roy Madden

We built our new feature, Shared Collections , with the idea that content becomes even more powerful when you are able to share it with others. The popular saying about teaching a man to fish is true: When you show your work newsfeed to others, you empower others to grow as well. We’ve seen so many inspiring Shared Collections over the past few weeks, and we wanted to highlight some of our favorites.

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Building habit-forming products: an interview with Nir Eyal

UserTesting

This is a Q&A interview with Nir Eyal about his book Hooked: How to Build Habit-Forming Products. Nir writes, consults, and teaches about the intersection of psychology, technology, and business. He’s also taught at the Stanford Graduate School of … The post Building habit-forming products: an interview with Nir Eyal appeared first on UserTesting Blog.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Don't Get Caught Off Guard By A Poor Customer Experience

TSIA

About six weeks ago, I shipped a piece of art via a highly reputable shipper. I will spare you the details of this fiasco, but needless to say, for a company prides itself in its branding as delivering the highest level of customer experience, I have to wonder how much truth there is behind their claim. My misfortune brings up the point that every company looking to maintain a good reputation with their customers should always be asking themselves, "Would our customer experience be considere

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Welcome New TSIA Members! September Edition

TSIA

At TSIA, we are dedicated to helping services organizations both large and small grow and advance in the technology industry. We’d like to take the opportunity to welcome this month’s newest members, as well as acknowledge companies already a part of the TSIA community who have recently expanded their membership to include additional service disciplines TSIA has to offer.

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Building habit-forming products: an interview with Nir Eyal

UserTesting

This is a Q&A interview with Nir Eyal about his book Hooked: How to Build Habit-Forming Products. Nir writes, consults, and teaches about the intersection of psychology, technology, and business. He’s also taught at the Stanford Graduate School of … The post Building habit-forming products: an interview with Nir Eyal appeared first on UserTesting Blog.