Sat.Jul 09, 2022 - Fri.Jul 15, 2022

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Five Product Pitfalls and How to Handle Them

The Product Coalition

Whether you are new to the position or you have your fair share of experience, there are some dangers for product managers that not many people talk about. Pitfall 1982. All rights reserved to Activision Blizzard I like to think that I have a lot of experience building products. Not because I’ve been doing it for a long time, but because I’ve made a lot of mistakes.

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The benefits of squad-led discovery — Jim Morris on The Product Experience

Mind the Product

How can product managers get more work done by doing less? On this weeks’ podcast, we spoke with Jim Morris, Founder of The Product Discovery Team about the benefits of having a team-led approach to research, and how that can be an effective way to collaborate effectively and improve your product over time. [.] Read more » The post The benefits of squad-led discovery — Jim Morris on The Product Experience appeared first on Mind the Product.

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Hola, bonjour, olá – say hello to new multilingual support in Intercom

Intercom, Inc.

Our mission is to make internet business personal – as we often say, the internet has vastly expanded the addressable market for businesses today. No longer are we restricted to customers in our region or country, but can feasibly cater to customers all over the globe. But one of the most significant barriers to growing business at internet scale is language – while English has become the common lingua franca of the internet, it’s crucial to reach people in their own language to the greate

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392: How uncovering customer pains and unmet needs led to launching a rapidly growing product – with Matt Danna

Product Innovation Educators

How this product manager created a successful product for an underserved market. Today we are taking a product journey, exploring how an insight about an underserved market turned into a valuable product and a rapidly growing company. I love hearing stories of a product’s journey and enjoy sharing one occasionally on this podcast because, regardless of you role in product management, leadership, or innovation, there are important lessons to be learned. .

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Position Products Perfectly, Prototyping Properly: Product Management Alphabet Aerobics

The Product Coalition

It’s time to perk up the product management industry by redoing Blackalicious’ most popular song, “Alphabet Aerobics”. If you have read my article “There is no business like flow business” you know I am all up for a rewrite challenge, so with no further ado I am proud (and at the same time worried it will not make any sense nor resonate with you all) to present the Product Management Alphabet Aerobics.

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Best practices for securing your Intercom workspace

Intercom, Inc.

When running an online business, you have to be very aware of the wide variety of threats you face, where your vulnerabilities lie, and how to protect yourself from those risks. Essentially, this is your “threat model”. What assets do you have and who wants them? If you’re online, so is your data and your customers’ data, which must be protected. Going further than that, your customers have to trust you with that data.

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The canvas for your limitless creativity

Nulab

Be as creative as you can be — without the limitations. Whether you’re an engineer visualizing a problem, a designer wireframing your next UI, a student taking notes, a teacher giving captivating lectures, a manager brainstorming the next big thing with your team, or a scientist working on long formulas, the Cacoo infinite canvas is the ideal tool to help you think and communicate visually.

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Do Your Clients Need to Develop Software At All?

The Product Coalition

Here are cases for when the cooperation between the product team and the client brakes down for objective reasons. During my professional career, I’ve spent a lot of time with clients who simply didn’t need my services. So I wrote this article. Here I have tried to reveal the most common cases when the cooperation between the development team and the entrepreneur fails for reasons beyond the control of all parties involved.

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How to recognise and beat the ‘knowing’ gap – Christina Wodtke at MTP Engage Hamburg

Mind the Product

On a warm summer afternoon at MTP Engage Hamburg 2022, Christina Wodtke, lecturer and author including the bestseller Radical Focus explained how the challenge of building an effective workplace to deliver innovative technology is hindered by fast thinking, defensive cultures, conflict aversion and misaligned incentives. [.] Read more » The post How to recognise and beat the ‘knowing’ gap – Christina Wodtke at MTP Engage Hamburg appeared first on Mind the Product.

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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What is omnichannel support?

Intercom, Inc.

Omnichannel support is a customer service approach that offers customers seamless support across multiple distinct channels. . Omnichannel support is intentionally integrated, retaining important customer data and ensuring a consistent customer experience across various channels and touchpoints. . “Omnichannel support treats customer service touchpoints across different channels as one continuous experience” For instance, if a customer calls a customer service line by phone, omnichan

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Micro and Macro Conversion Examples: Understanding What’s the Difference and Why They Are Important

Userpilot

Looking for micro and macro conversion examples to better understand the buyer journey and improve retention ? Conversions can be classified into two main types: macro and micro conversions. Let’s dive deep into the topic and understand why they are important, what the difference is and how you can track them. TL;DR. Micro-conversions are small steps your users take to reach the primary goal.

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Establishing an Effective Product Management Culture is Hard Work

The Product Coalition

Lessons learned in regard to building a product management function from scratch. At an early stage startup, how product work is conducted will be dictated by the founders. If the founders have a background in product management, then the company culture will be infused with product principles. But if they don’t, then at some point the absence of product leadership will be felt.

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How to conduct productive sprint planning meetings for product managers

Mind the Product

Keeping your sprint planning meetings productive isn’t just about the meetings themselves. Preparation beforehand and acting on the results of the meeting afterwards are also crucial. Let’s look at the three crucial elements of impactful sprint planning meetings. [.] Read more » The post How to conduct productive sprint planning meetings for product managers appeared first on Mind the Product.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Announcing Stripe’s new Intercom integration

Intercom, Inc.

We’re delighted to share that Intercom has launched as one of the first apps in the new Stripe App Marketplace, announced last month at Sessions. Millions of companies – from the world’s largest enterprises to the most ambitious startups – use Stripe to accept payments, grow revenue, and accelerate new business opportunities. We’re excited to work with Stripe to help make their customers’ experiences more personal through Stripe’s Intercom App.

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Usage Rate Segmentation in SaaS [Best Tools Included]

Userpilot

How can SaaS companies benefit from usage rate segmentation and what’s the point of it? Usage rate segmentation is the key to having a clear understanding of how much customers actually use your product. In this piece, we’re going to break down every step of usage segmentation. You will learn how to do customer segmentation and increase customer retention based on the data you get.

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FullStory Alternatives: Five Top Analytics Tools to Choose From

The Product Coalition

Interested in FullStory but curious to know what alternatives are out there? Learn how the other solutions compare. If you’re shopping around for a mobile app analytics platform before biting the bullet with Fullstory, you’ve landed in the right place. FullStory is a robust web and analytics tool but there are platforms out there that may specialize in one of the features you want.

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Managing product managers for success by Tolulope Ayeni

Mind the Product

In this #mtpcon London session, Tolulope Ayeni, Lead Product Manager at Rexel, shares some practical and actionable tips on managing product managers. [.] Read more » The post Managing product managers for success by Tolulope Ayeni appeared first on Mind the Product.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Affinity Mapping: How to Synthesize User Research Data in 5 Steps

UserInterviews

Affinity mapping is the process of synthesizing and structuring qualitative research data to create an affinity diagram. Learn how to use this simple analysis method to uncover patterns and relationships your UX data.

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Dark Funnel in SaaS: How To Confront Dark Funnel and Make It Work for You?

Userpilot

Do you receive leads from the dark funnel and are not sure where they originated? Unfortunately, traditional marketing and sales funnels aren’t enough. The buyer’s journey is not a linear path and that leaves companies and marketers with an enormous attribution blind spot. What we call the “dark funnel” is comprised of these hidden elements.

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How to Get the Most Out of Your Data/Analytics Team

The Product Coalition

Help the data/analytics team ensure your product development team build the best data-driven products for your business. Continue reading on Product Coalition ».

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Get innovation-ready, your product manager is on fire! by Julia Shalet

Mind the Product

In this #mtpcon Digital Americas session, Juliet Shalet, author of The Really Good Idea Test, talks about what you can do to start to knock down the blockers and get your organisation ready to receive! [.] Read more » The post Get innovation-ready, your product manager is on fire! by Julia Shalet appeared first on Mind the Product.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Chinese App Product Managers Race To Capture Indian Users

The Accidental Product Manager

Chinese product managers are trying to win over millions of Indian users Image Credit: Neha Singh. If you were the product manager for a new social media app, what would your #1 goal be every day when you went to work? There is only one answer to that question: to sign up more users for you app. Social media is all about growth. There are a number of new social media apps that are being created by Chinese companies (who else would know about what appeals to millions of people?

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20 Product Manager Blogs Worth Following in 2022

Userpilot

Do you follow any product manager blogs? Would you like to discover new ones that will give you valuable insights into product management ? If yes, you are in the right place! In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. TL;DR. Product manager blogs offer practical advice and help you expand your product management knowledge.

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How DEEP Backlog Refinement Can Save Your Squad

The Product Coalition

Learn how to build a DEEP backlog and conduct productive refinement calls in order to maintain a happy and agile team. Let's start with a reflection. The questions to follow will help you understand if your team is or not suffering from the structural problems caused by a poorly refined backlog: Is your team able to finish the user stories within the sprint, or are the stories frequently dragged from one sprint to another?

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CEOs: It’s Time to Double Down on Your Customers

Gainsight

This post originally appeared in B2B News Network. . The economic headwinds buffeting the U.S. are already reaping significant damage on SaaS companies around the world. From public stock prices to private valuations, overfunded and overspent SaaS companies are proving to be some of the most vulnerable and hardest-hit by high inflation, rising interest rates, and the market’s collapsing valuations on grow-at-all-cost recurring revenue.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Podcast Episode 2: The Video Game Experience (w/ Veronica Zammitto)

dscout People Nerds

UX video game expert Veronica Zammitto has brought her expertise to Electronic Arts for almost a decade. Hear her insights on engaging entertainment.

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10 Golden Rules in Customer Service To Deliver Top-Notch Support and Exceed Customer Expectations

Userpilot

What are the golden rules of great customer service and why should you utilize them? The reputation of your company depends on the quality of service you provide to your customers. It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations.

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Managing Stakeholders: The Five Important People You Should Meet

The Product Coalition

Stakeholder management is a critical part of a product manager’s job. Let’s discuss the five stakeholders they should meet with regularly… Continue reading on Product Coalition ».