Unleashing the Revenue Generating Power of Your Field Services Workforce
TSIA
MAY 2, 2014
In the past, most companies frequently treated field services as a cost center. The focus for field service was to deliver quality service to the customer, do it efficiently, and stay within the limits of the service agreement. Under existing models at the time, service revenues were a fraction of the revenue from the capital equipment, in fact, many technology companies didn't bother to separate revenue from services.
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