Make Both Your Customer and Your CFO Happy With Remote Monitoring
TSIA
MARCH 4, 2014
In 2013, TSIA members reported through the Field and Support Service Benchmark Surveys that they achieved great success through the utilization of remote monitoring and proactive support tools. The most notable improvements reported by TSIA members included significant cost reductions, reductions in the time to resolve an incident, and improvements in customer satisfaction.
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