Sat.May 10, 2014 - Fri.May 16, 2014

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5 Key Practices of a Successful MSP: #5?Strong Financial Management operation and

TSIA

Hopefully you’ve been following along this popular blog miniseries focusing on the Five Key Practices of a Successful Managed Services Provider (MSP), based on a TSIA research report of the same title. If you haven’t had a chance to check them out, or you need a quick refresh, follow this link to read all previous posts in this series.

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4 Top Tech Support Tips for Your Multi-Channel Strategy

TSIA

A good tech support team will drive the reputation of a product, and it can be one of your most marketable assets – even if your product is priced higher than competitor’s products. If people are dealing with a technology they are not familiar with, or one that requires updates, knowing that a tech support team is available through multiple channels?