TSIA

MARCH 12, 2014

In B2B sales, retaining customers is one of the most cost-effective marketing steps you can take. It costs an estimated five to ten times more to gain new customers than it does to retain existing customers, according to research. If you’re like many companies, you attempt to retain customers through various forms of customer satisfaction measurement and customer loyalty programs , but to what effect?

User Testing 40

User Testing Customer Experience Customer Satisfaction B2B 40

UserTesting

MARCH 13, 2014

Our friends at Zillow nailed a challenging redesign, thanks to user feedback. The popular real estate company Zillow firmly believes in creating great user experiences, and they’ve been using UserTesting to improve their customers’ experience on both the mobile and … The post Zillow Changes the Face of Online Real Estate with UserTesting appeared first on UserTesting Blog.

User Testing 20

User Testing Customer Feedback Customer Experience User Experience 20

UserTesting

MARCH 13, 2014

Our friends at Zillow nailed a challenging redesign, thanks to user feedback. The popular real estate company Zillow firmly believes in creating great user experiences, and they’ve been using UserTesting to improve their customers’ experience on both the mobile and … The post Zillow Changes the Face of Online Real Estate with UserTesting appeared first on UserTesting Blog.

User Testing 20

User Testing Customer Feedback Customer Experience User Experience 20