Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

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Gainsight

FEBRUARY 15, 2024

We’re starting 2024 with a new webinar series jam-packed with best practices and strategic insights proven to help customer education teams get their programs off the ground. ” While he wasn’t talking about customer education or starting an academy, he certainly could have been. .” For example, maybe a C.S.M.

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The Product Coalition

JANUARY 4, 2021

Everyone knows educating the market is hard to nearly impossible, but people always bring up examples like Facebook or the iPhone whenever I discuss it in my lectures. So what can and cannot work when you want to educate the market? It’s all about what you want to educate them on. So who is right? Let’s start from the beginning.

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Userpilot

NOVEMBER 22, 2022

With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The main benefits of creating a customer education program. The seven-step process to create an effective customer education strategy. 6 effective ways to educate customers.

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Userpilot

MAY 26, 2022

What is product education? How can you use a user onboarding platform to build a great product education in-app experience for your users? Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers. What is product education in SaaS?

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UX Studio

JUNE 15, 2022

No doubt that the pandemic has taught teachers a lot about what digital education could be. Moving forward, this can be the basis for further revolutionizing the future of education. This article addresses the improvements in digital education by utilizing the tools of ux research and ux design. UX research in education.

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280 Group

FEBRUARY 15, 2024

In the ever-evolving world of product management, staying ahead means constantly honing your skills and understanding the landscape around you. Our Global Product Management Skills survey, now in its third edition, is a resource for product professionals seeking to gauge their expertise against global standards.

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The Product Coalition

JANUARY 13, 2021

Educating the market is hard enough as is, but there is one thing without which you cannot succeed. You Cannot Educate the Market if the Need Isn’t There Last week I talked about ways to educate the market , ones that can actually work despite the fact that educating the market is hard and usually not recommended.

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Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That being said, let’s take a deep dive into one of the most effective strategies to efficiently scale Customer Success: digital customer education. What’s Digital Customer Education?

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Melissa Perri

MAY 26, 2016

There is one question I always get during every Product Management workshop: How do I convince/teach/educate stakeholders to work this way? The class has bought in on validation before building, a focus on problems, and defined metrics. They can see the value, but they are afraid they will return to work and get shot down.

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The Product Coalition

APRIL 3, 2023

These days I work a lot with software product management. I have a background in software engineering and moved to a product management… Continue reading on Product Coalition »

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Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world.

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Product Management University

APRIL 8, 2024

But products are the nucleus, and that means market leadership starts with product management. There are the obvious things product management does. I want to focus on the responsibilities of B2B product management that don’t get much airtime. To some product managers, market is synonymous with users. We’re a retailer.

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280 Group

APRIL 11, 2022

A Product Manager’s experience, along with education, can indicate what they know and what they have done. However, the best way to understand a Project Manager’s abilities and level of proficiency is through a skills assessment. . A desire to advance in your Product Management career. . What Is a Skills Assessment? .

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Mind the Product

JANUARY 29, 2024

The range of educational possibilities for product managers has exploded in the last few years. Read more » The post Decoding learning paths for product managers appeared first on Mind the Product. We take a closer look at what's available and the best ways to learn.

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Gainsight

OCTOBER 10, 2023

These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. While still early in its evolution, AI is helping Customer Education teams create more impactful content with fewer resources. Learn More Learn more about Gainsight’s Customer Education product today.

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Gainsight

MARCH 14, 2023

This article was written by Lila Meyer, Director of Global Education Services, Gainsight. Before moving into my current role as the Director of Global Education Services, I oversaw the Technical Communication and Community Management teams at Gainsight. Community + Education: What’s Next?

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280 Group

OCTOBER 4, 2023

For our next installment of our Women in Product Management Series, I interviewed Pinar Alpay , Chief Product & Marketing Officer at Signicat. Product Managers are the CEO of their products, so they have to be strategic and operational, as well. I’m so glad I stumbled upon Product Management. The film won two awards.

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Userpilot

SEPTEMBER 21, 2022

Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. Effective knowledge base software improves the ease of creating, sharing, and managing content for your support team. 10 Best knowledge base software to educate your customers in 2022. Content management.

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280 Group

FEBRUARY 4, 2022

This article details general Product Manager salary data based on salary information reported by Salary.com in January 2022. . Status of the Job 2022: Product Manager . The Product Manager must make sure that product development is aligned with customer interest and demands, and with the overarching trends impacting the marketplace.

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Product Management University

FEBRUARY 22, 2023

Product management is one of the hottest careers in high-tech right now with tremendous career growth. If you’re considering a career in this industry, you’ll need to know exactly what will be expected of you as a product manager. What Does a Product Management Career Path Look Like?

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280 Group

JULY 19, 2022

For our next installment of the Women in Product Management Series I interviewed Sneha Narahalli , Vice President, Head of Product at Sephora. To read the entire series on Women in Product Management make sure to sign up for our newsletter. How did you get into Product Management? . I like thinking big then narrowing it down.

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Userpilot

FEBRUARY 7, 2020

Customer education should be one of your biggest priorities. That’s why it’s so important for SaaS companies to invest in customer education. The better you educate your customers, the more likely they are to stick around. Create educational content. Customer education idea #1 — Onboard new users. Let’s dive in….

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Clint Padgett – Project Success

NOVEMBER 30, 2022

Episode Information: Clint has a conversation with Howard Miller, Chief Information Officer at UCLA Anderson School of Management. Additionally, Howard talks about the implications of managing the transition from in-person to online learning in higher education and how they quickly adapted.

Education 52

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The Product Coalition

JANUARY 20, 2024

For 2024, several excellent conferences dedicated to product management are available, addressing the increasing interest in this field. I also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment.

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Gainsight

APRIL 12, 2024

The answer: Digital Customer Education (CE). Effective customer education empowers users to learn your platform quickly and efficiently, without interrupting their workflow. In our field, the composition of Customer Education teams can vary wildly. Who do you choose to build your educational material and program?

Customer Experience 52

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The Product Coalition

AUGUST 4, 2023

I have preached this more than once, technical literacy for product managers is essential. In the area of AI, it is critical for everyone, but product managers have to stay ahead of the curve. If you take only one advice form this article it’s the SQL part — being able to query your data is a superpower for Product Managers.

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280 Group

DECEMBER 16, 2020

Product leaders in need of extraordinary talent rarely find themselves in a position where they are afforded ample time to recruit, evaluate, hire, and ramp-up a new Product Manager. The Product Management Hiring Process. Build an onboarding and education process for speed. #1: Get alignment on hiring goals. Kellogg or CMU).

Reporting Tools 317

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Gainsight

JULY 11, 2023

By now, you’ve heard the big news (but just in case you didn’t): Gainsight acquired the leading Customer Education Platform Northpass. What comes to mind when you think about education? Whatever the case, one thing is for sure — education has a special meaning when it comes to Customer Success.

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The Product Coalition

APRIL 8, 2024

Product management is an attractive career path, and getting into the field is harder than ever. Why is product management an attractive career? For starters, product Managers generally have attractive salaries. Built In lists the average Product Manager salary at $128,820. What does it take to be a good product manager?

Product Management 119

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280 Group

JULY 2, 2020

For our next installment of the Women in Product Management series, I interviewed Heather Wiederstein, VP of Solutions Development (Head of Product) at Learning Ally. How did you get into product management? I joke with my team that none of us went to school to be Product Managers. It comes from my education framework.

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Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo!

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Alchemer Mobile

AUGUST 10, 2021

Product management is a challenging role, no matter what industry you work in. But with great challenges come great opportunities, and most product managers thrive on taking on new tasks and solving difficult problems. Here’s the full list of the 18 product management challenges we tackle: I have too many responsibilities (56%).

User Testing 246

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280 Group

MARCH 11, 2022

This article details general Product Marketing Manager salary data based on salary information reported by Salary.com in January 2022. . Status of the Job 2022: Product Marketing Manager. What is a Product Marketing Manager? . If we learned anything from the past two years, we learned to expect the unexpected.

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