Education Positioning Product launches 
Userpilot
OCTOBER 19, 2024
Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. Use CSAT surveys to get feedback from users. CSAT Score Formula.
UX Planet
JUNE 13, 2025
I could write one more story about stepping beyond product design into roles like product management, service design (or CX), or even bigger leaps into academia, research, design for government, or, who knows, politics. (If New product launches can offer similar opportunities to product designers, including generalists.
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Amplitude
FEBRUARY 1, 2021
A lot of teams obsess about getting everything perfect for product launch day. All of that anxiety, and in the grand scheme of things, launch day isn’t a be-all and end-all event. All of that anxiety, and in the grand scheme of things, launch day isn’t a be-all and end-all event. There are marketing emails to assemble.
The Product Guy
APRIL 21, 2019
Guest Post by: Anthony Lazarus (Mentee, Session 8, The Product Mentor) [Paired with Mentor, Patrick Hoffman]. A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. Recently, there’s been a great deal of discussion around the topic of ‘customer centricity’.
Mind the Product
DECEMBER 11, 2018
There are lots of resources to help startups through their first product launch (if you haven’t found them yet, try looking here ). Is the process different if you’re a product manager in an established organisation, where products have already been launched? Product Positioning Becomes More Complex.
Intercom, Inc.
MAY 16, 2018
Do they know where to go to promote their product, and how to do it once they get there? Getting through the first product launch requires more than a marketing Band-Aid; it requires instilling a company-wide philosophy that marketing and product aren’t two antithetical forces but two sides of the same coin. com then?”.
Mind the Product
FEBRUARY 6, 2020
He arranged for me to go to another company called Spit where I shadowed a product team so that I could get a feel for the role. At that time, there was no position in product management in the company I worked for but instead, I was given the opportunity to move into a quality assistant role and later became the quality manager.
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