Mind the Product

MARCH 7, 2019

While initial integrations were factored into roadmaps and engineering workload, we were not realistic about what it takes to maintain what we had built. Maintain Good Data Quality for Outbound Integrations. Maintain Good Data Quality for Outbound Integrations. APIs change, improve, and require you to adapt.

Reporting Tools 150

Reporting Tools Data Visualization Customer Experience User Testing 150

Intercom, Inc.

NOVEMBER 7, 2019

You started off in engineering, I believe. I originally did study engineering in France, and then I went back for my last year at UC Berkeley in Silicon Valley, where I was both working on a computer science master’s degree as well as launching my own company with a few friends. Nico: Exactly. Nico: Correct. Process is important.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

NOVEMBER 17, 2022

She moved to the US after finishing her engineering degree and worked her way up the ladder, building mobile products across companies such as Reuters and Bloomberg. I’ve learned how enterprises work, how they make decisions and purchases, how each job has its role in a corporation, and how everybody operates.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Intercom, Inc.

NOVEMBER 20, 2018

Choose one, ensuring it can easily connect to any data sources you have (be that lead generation forms, or existing data sets) and also ensure that it can integrate with any outbound marketing tools you may have like MailChimp. or doing nothing, is usually the main competitor faced by enterprise sales-people.).

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Mironov Consulting

DECEMBER 31, 2017

Hint: this is how engineers would approach prioritization and roadmapping in an unemotional world of perfect information and fully aligned organizational goals. Especially in enterprise/B2B, sales teams may have only a handful of major active accounts, each carrying a lot of revenue. “Why aren’t we getting more done?”

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. But I find they don’t map well to enterprise companies. Enterprise sales cycles are 6-18 months, with dozens of touches and contributions from every department.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Intercom, Inc.

APRIL 4, 2019

They relied on a great product, with a passionate userbase that helped kickstart an organic growth engine which sold the product for them. But as it started selling more and more into the enterprise, it staffed up with a deep and strong one. But when it came to selling Dropbox Enterprise, it added several.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Intercom, Inc.

DECEMBER 3, 2020

Instead of building on previous iterations with small, incremental changes that could be quickly shipped, this was a two-year-long enterprise designed almost entirely from scratch. Lucas Souza – Engineering Manager. I’ve been an engineering manager at Intercom for about 2.5 Alex Potrivaev – Senior Product Designer.

User Testing 152

User Testing Feedback Software Data Visualization Research Software 152

Userpilot

SEPTEMBER 19, 2023

These types of funnels are usually targeted toward mid-market prospects or enterprise leads that require hands-on sales representatives to seal the deal. Top-down funnel Top-down funnels are usually built from a combination of outbound sales and account-based management. Cross-functional hinderance.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Reporting Tools 105

Intercom, Inc.

MARCH 22, 2022

Because it’s the key driver of net revenue retention and the number one driver of enterprise value. On your site, in product, in-app, on web, or on mobile, inbound and outbound – the messaging possibilities are endless. Which makes customer experience (CX) the most important differentiator and success factor your business has.

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129

Intercom, Inc.

JANUARY 11, 2023

And just last July, he gathered a group of over 50 growth and marketing leaders to discuss how to leverage product data to scale revenue engines. At the enterprise level, the user is rarely the decision-maker. So, I started as an engineer. Francis: Yeah, absolutely. My academic background is in fundamental mathematics.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Intercom, Inc.

JANUARY 16, 2019

If you want to build a revenue engine that will fuel long-term growth, you need to build and scale your sales org with intention. Why not simply invest in hiring more engineers and let the targeted end-user virally adopt the product of their choice? Is your model primarily inbound or outbound?

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Intercom, Inc.

MAY 24, 2018

We actually had three engineers and three people that we categorized as growth, which included sales, marketing, customer development, product development and ideation. Originally we built APIs that engineers could use to build and add features to their products. We believed that everything we were doing was a test or an experiment.

Data Visualization 182

Data Visualization Feedback Software Customer Experience B2B 182

Intercom, Inc.

SEPTEMBER 8, 2021

At Slack, she rose through the ranks from an Account Executive to a Senior Enterprise Leader, and by the time she left Slack six years later, their revenue had grown from about $12 million in ARR to more than a billion dollars. By the time that I actually left Slack, I was senior manager of enterprise. Is it true enterprise?

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Intercom, Inc.

JULY 9, 2020

We look at the death of the 10 blue links and why Google is now an answer engine as opposed to a search engine. And that got me started thinking about this concept of search engines and that’s where it all came from. Atlassian does not have an outbound sales team. Kevin: Yeah, that’s true.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Intercom, Inc.

NOVEMBER 28, 2018

An enterprise software company, on the other hand, may need a robust suite of integrated tools to help them manage long, multitouch sales cycles. This is a complete solution for sales teams making outbound calls. The key to choosing the right tools for your sales stack is finding the ones that address your specific needs. Salesforce.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Userpilot

JULY 24, 2023

Account-based marketing is the preferred approach for enterprise solutions while software bundles often leverage email marketing to generate sales. Any inbound marketing campaign needs to start by attracting potential customers that align with the target audience of SaaS businesses — often through traffic from search engines or social media.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Marketing 94

eG Innovations

NOVEMBER 19, 2021

Typical use cases of AWS EC2 include: Host a variety of software from simple web sites to enterprise-grade web applications on a on-demand infrastructure. You can also pick the database engine of your choice from the six supported technologies including Amazon Aurora, PostgreSQL, MySQL, MariaDB, Oracle Database, and Microsoft SQL Server.

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

The Product Coalition

JANUARY 25, 2019

Many companies may only have a single PM per 5–9 or more engineers. This can be quite different than engineering or sales roles which are often in steady demand. Even with a long history in enterprise product roles, finding the next role was not easy. Interviewing both requires and builds stamina.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60

Gainsight

DECEMBER 23, 2019

Are you selling more to enterprises? You have to have an understanding of how much of your business is enterprise versus SMB. A million things going on outbound-driven, rapidly changing. So they didn’t have to be… AS: No actually, the one to 12 is not that different than a stressed sales engineer to sales ratio.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Userpilot

MAY 19, 2021

Gainsight’s Lead Generating Engine With Online Conferences. Are you a more low-cost small business option, or do you offer advanced features for enterprise organizations? Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. Paid digital ads.

Research Software 119

Research Software B2B User Testing Customer Experience 119