Andrew Chen

FEBRUARY 12, 2024

When I asked them their biggest learning on the trip so far, they said- We have to learn how to pitch our startup in the “American” way More self promotional, emphasizing the future not the past, talking about what it could be not what it is, playing up even small bits of proof points, etc. TLDR; there’s pitch mode and dinner party mode.

User Testing 108

User Testing Product Research Testing Startups 108

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. The tenets of foundation engineering at Stripe.

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Nick Caldwell: I’m VP of engineering at Reddit.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

ProductPlan

AUGUST 7, 2020

When I started my career as an engineer, I didn’t set my sights on becoming a product manager. Working in startups and big technology companies, I’ve encountered one question more than most: “How do I make the switch from engineering to product management?”. My Journey Transitioning from Engineering to Product Management.

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

Intercom, Inc.

APRIL 20, 2018

I came to Intercom from a company with a culture of heavyweight engineering processes. It was a well-oiled machine with battle-tested and often updated procedures. From an engineering perspective, it successfully kept you focused on coding. Tasks were always well-described in Jira, with clearly defined expectations.

Engineering 212

Engineering Weak Development Team Agile Consulting 212

The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values. Quality Assurance/Testing l. Design Specifications i. Task planning j. Development k. PM Sign-off m.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

Mixpanel

MAY 5, 2022

All startups should be using product analytics to understand their users and build products and features that their users love. What makes a ‘crypto startup’? For us, any startup offering core products that rely on these technologies falls into the “crypto startup” category. Some popular Web 3.0

Analytic Tools 59

Analytic Tools Data Visualization Startups Onboarding KPIs 59

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Want to know what your next steps are as an engineer as you make your way to CTO? An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. We've got your covered.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Intercom, Inc.

SEPTEMBER 10, 2018

As engineers, one of the fundamental things we have to learn is the extent to which we can break things – how do we get the right balance between shipping safely and shipping fast? Almost 3 years in as a product engineer here, I have changed my perspective. As with everything in engineering, things are not black and white.

Engineering 128

Engineering Software Review Systems Review Product Research 128

Intercom, Inc.

JUNE 1, 2018

The EU was kind enough to provide a stress test for our email delivery pipeline during the GDPR surge on a scale that I doubt our engineering team as a whole would have agreed to, and we passed. Maximizing the stress testing possible, while minimizing or eliminating any customer impact is an important ongoing process for Intercom.

User Testing 204

User Testing Customer Experience Testing Customer Communications 204

The Product Coalition

SEPTEMBER 14, 2020

Between commercial, product, and engineering leadership, a potential anecdote to rebuild trust and transparency can be instituting a simple, scheduled Product Steering process. Depending on how fast the business is moving, the types of things you are building, and size of the engineering team, decide on a monthly or quarterly cadence?—?no

Engineering 78

Engineering Technical Review Data Visualization Reporting Tools 78

280 Group

JULY 17, 2020

But it’s important to take test criteria into consideration early on and constantly test the model until you find the right model that delivers satisfactory results. Testing the models early and frequently from end-to-end : You can think of ML models as black boxes. 3: Think about your data strategy from Day One.

Artificial Inteligence 331

Artificial Inteligence Webinar Data Visualization Reporting Tools 331

280 Group

JULY 17, 2020

But it’s important to take test criteria into consideration early on and constantly test the model until you find the right model that delivers satisfactory results. Testing the models early and frequently from end-to-end : You can think of ML models as black boxes. 3: Think about your data strategy from Day One.

Artificial Inteligence 331

Artificial Inteligence Webinar Data Visualization Reporting Tools 331

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. Are they keen to test it out? Blog posts – these can generate leads as more accessible forms of content that help from a Search Engine Optimization perspective as well as serving to educate your audience.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

The Product Coalition

OCTOBER 28, 2019

What No One Tells You About Being a Product Manager at an Early Stage Startup Over a year ago, I asked around, searched for books or articles, went to several talks but found very little advice on being a product manager at an early-stage startup. It’s important for an early-stage startup with limited resources.

Startups 81

Startups User Testing Product Management Product Manager 81

Mind the Product

AUGUST 18, 2020

Holly Hester-Reilly, the founder of H2R Product Science and a former Chemical Engineer, uses her background to apply scientific principles and techniques to product development. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers.

Product Research 221

Product Research Feedback Software Technical Review Entertainment 221

The Product Coalition

APRIL 19, 2018

The Big 3 ‘Lean Startup’ Mistakes Companies Still Make Are you spending a ridiculous amount of time working on a product, and getting nowhere? If this sounds like you, you’re probably stuck in the lean startup trap. The idea The problem in lean startup originates right at the first step. And you’re not the only one.

Startups 68

Startups Customer Experience User Testing Feedback Software 68

PMLesson's Ace the PM Interview

MAY 12, 2020

Intro Software engineering can be an incredibly rewarding career. But without the right preparation, it can be difficult to get the software engineering job you have in mind. I learned this, as I was taking computer science courses in college to land a software engineering (SWE) role. Don't discount non-tech companies either.

Software Engineering 52

Software Engineering Engineering Data Visualization Messaging 52

Generation Focus

OCTOBER 31, 2017

A/B testing is a crucial element in any startup foundation. Six months later an engineer saw the project, and noticing the low cost of writing the code for it, decided to do a bit of A/B testing. Thanks to the test, Microsoft went on to earn massive returns. This is just one success story from A/B testing.

User Testing 86

User Testing Product Research Testing Analytic Tools 86

The Product Coalition

OCTOBER 13, 2022

Credit: Austin Distel Startups reading the wrong resources waste months with the wrong methods. Learn who to listen to: “The Mum test” (Rob Fitzpatrick) This book will teach you that they’re some people you should never listen to, like your mum. Time goes by, runway decreases. Eventually they run out of cash and shut down.

User Testing 143

User Testing Books Product Marketing Marketing 143

PMLesson's Ace the PM Interview

JANUARY 14, 2019

In this Path to PM blog post, Sanaz and I discuss applying lean startup principles to media products. You’ve moved quite a bit in your PM journey, from Zynga to the first PM at a startup, and now you’re a PM at Disney. The most important lesson I have learned as a startup PM is to measure twice and cut once.

Reporting Tools 61

Reporting Tools Startups User Testing Data Visualization 61

Andrew Chen

JUNE 4, 2018

Many of the biggest implosions in recent history – especially ecommerce – have been due to startups getting addicted to paid marketing while fooling themselves on Customer Acqusition Costs. The post How startups die from their addiction to paid marketing appeared first on andrewchen. Competitive dynamics are real.

Startups 111

Startups Marketing Customer Experience Customer Feedback 111

Intercom, Inc.

NOVEMBER 17, 2020

That intense focus means we are careful not to spend precious time and resources over-engineering our solutions. Sometimes this focus on solving customer problems means we make simpler engineering decisions up front, in the knowledge that those decisions won’t scale forever and that we’ll need to revisit them in the future.

User Testing 151

User Testing Customer Experience Data Visualization Engineering 151

Product Talk

APRIL 8, 2020

We are an empowered cross-functional team consisting of experts in engineering, design, user research, data analytics, and product. Mina: Simply Business’s approach to product management is heavily influenced by the principles of The Lean Startup, Silicon Valley Product Group , and design thinking. Tweet This.

Product Research 264

Product Research User Testing Research Software Data Visualization 264

The Product Coalition

MARCH 17, 2021

Testing value propositions. Engineering Facing and High Abstraction Interface with Engineering?—?Internal Internal &External Stakeholders A PM whose role is engineering facing but also at high abstraction w.r.t. Engineering Facing and low abstraction A product owner The PM’s in this role are generally Product Owners.

User Testing 120

User Testing Product Management Product Manager Product Research 120

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. The best way to describe how a rocket engine works is just a controlled explosion.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Split

APRIL 30, 2018

At Split, our first hire was a Quality Automation (QA) Engineer. In fact, most companies don’t hire a QA engineer until around 20 employees. I believe that a QA engineer should be one of the first 10 hires of a technology company. Devs do QA – We expect our engineers to do their own testing.

Engineering 46

Engineering User Testing Software Engineering Product Research 46

Mind the Product

MAY 13, 2020

We’re not designers (except when we are) or engineers (unless we can code) or anything actually, y’know, useful. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers.

Agile 181

Agile Feedback Software Product Research Software Review 181

Mind the Product

JANUARY 28, 2020

How Search Engines Reinforce Racism , by Dr. Safiya U. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Black Dog Institute.

Artificial Inteligence 158

Artificial Inteligence Product Research Data Visualization Research Software 158

Product Management University

NOVEMBER 29, 2022

Software product demos can also be incredibly valuable for startups who don’t have the luxury of a formalized product marketing function or dedicated sales engineers. . A free trial allows users to test out your software for themselves (often with limited access to certain features). Who Delivers the Product Demo?

Demo 130

Demo Research Software Product Research User Testing 130

Userpilot

OCTOBER 15, 2023

Some key people on the team are growth product managers, growth marketers, growth data analysts, growth engineers, and growth UX designers. Rather than merely promoting a product or service, growth marketing dives deep, harnessing tools such as A/B testing , email marketing , SEO, and robust data analysis.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization User Testing 105

The Product Coalition

AUGUST 9, 2021

All Product Roles Are Not Alike Photo by Lennart Nacke on Unsplash My first gig as a Product Manager was in a Startup. I led sales meetings, talked to developers, even tested the algorithms to determine their accuracy. A Product leader, by virtue of seniority, would not engage as much with the engineering team for execution purposes.

Product Management 158

Product Management Product Manager User Testing Management 158

TechEmpower - Product Management

AUGUST 21, 2023

Outgrowing your stack: Your tech stack was just right for your startup. It’s written for a business leader, not an engineer. Pragmatic Assessment : An in-depth evaluation by working engineers who understand what it takes to deliver in different development situations. But as you’ve grown, it’s become cumbersome and constraining.

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

Userpilot

AUGUST 30, 2023

About the author – Else van der Berg Else has over a decade of experience working for startups and scaleups but is currently an interim Product Lead/Advisor at Value Rebels. She also founded SaaS consulting firm, Sonderhouse , through which she teams up with other experts to provide sound education and coaching for SaaS startups.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Mixpanel

JULY 22, 2020

As an engineering leader, startup co-founder, and former PM heading up supply growth at Airbnb, I’ve learned a lot about successful goal-setting. The post A flight-tested framework for effective goal-setting appeared first on Mixpanel. As a product leader, you’ll be rewarded with clarity, focus, and a voraciously hungry team.

User Testing 52

User Testing Product Research Framework Data Visualization 52

Bryce York

DECEMBER 20, 2020

People ask me all the time what I recommend as great tools for startups, and there are some things I get asked about all the time (like email marketing tools). As a self-taught engineer and technical product manager, I’ve taken a load of coding courses and from all those, I can’t recommend Wes Bos’ courses highly enough!

Analytic Tools 40

Analytic Tools Data Visualization Startups Product Management 40

Mind the Product

DECEMBER 10, 2018

I’ve worked at two different startups, going from beta to 1.0 Surprisingly, I had a completely different experience at each startup, even though they were both open source databases. As a more tangible example, when I first joined my current startup, I had a process I was hoping to implement.

User Testing 121

User Testing Startups Engineering Customer Feedback 121