Intercom, Inc.

OCTOBER 20, 2020

In the Engineering org, we’ve thought deeply about how to foster long-term growth opportunities for people. Like some companies, our progression track for engineers splits in two after senior engineer – either continuing as an IC at staff or principal levels, or taking a turn into people management. Engineering career path.

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Product Management Unpacked

NOVEMBER 2, 2021

CMU Master of Science in Product Management program student Erick Valencia landed a PM experience of a lifetime as part of a student team developing a driverless race car system to race in the Indy Autonomous Challenge. As a business engineer, just like a Product Manager, you’re trained to perform different key roles in an organization.”.

Research Software 223

Research Software Systems Review Technical Review Development 223

Intercom, Inc.

APRIL 4, 2022

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. I’ve been a Product Engineer at Intercom for just over two years. Joining Intercom. My Intercom journey so far.

Engineering 118

Engineering Startups Technology Customer Experience 118

Intercom, Inc.

AUGUST 3, 2022

To kick things off, our Staff Product Engineer Waheed El Miladi explains about how technical conservatism helps Intercom scale faster : “Being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. .” This week, we’re exploring two more.

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User Testing Framework Product Research Engineering 118

Product Talk

JUNE 1, 2022

For this edition of Product in Practice , we caught up with Dan Clem of Zonar Systems to learn how he set up user interview recruiting and began interviewing customers weekly as a result. Dan is a Senior Product Manager at Zonar Systems, a B2B company that provides hardware and software solutions for commercial vehicle fleet operators.

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Research Software Product Research User Testing Customer Experience 165

Intercom, Inc.

SEPTEMBER 29, 2022

So far, on the engineering side, we’ve covered the importance of keeping it simple and being technically conservative. First off, our Group Engineering Manager, Levent Ali , explains how engineers should be taking ownership of the solution. Today, we’re going to tackle two more.

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280 Group

OCTOBER 1, 2019

Your ability to influence and work effectively with engineers is a huge part of whether or not you’ll be successful as a Product Manager, and also whether you’ll be satisfied with your job. Let’s discuss how to work more effectively with your engineering team and individual engineers. Brian Lawley.

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Engineering Product Management Product Manager Customer Experience 196

Product Talk

MARCH 13, 2024

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. These teams can rarely deliver value on their own. In April 2023, CBC finished a 3.5-year

Research Software 294

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PMLesson's Ace the PM Interview

MAY 14, 2021

Becoming an engineering manager is the first step into the big world of management for many software engineers. Engineering managers are tech experts and great leaders. That is why we wrote this article to give you an overview of the transition from software engineer to engineering manager. So let's get to it!

Software Engineering 92

Software Engineering Engineering Reporting Tools Feedback Software 92

Mironov Consulting

AUGUST 29, 2023

 And calling out the need for some honest discovery before we embark on major engineering efforts. This would seem obvious, but every week I discover another engineering/product organization building generic software in-house that’s not strategic to their core business.   " issues.  CRMs

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Engineering 52

The Product Coalition

AUGUST 11, 2022

The full-fledged introduction of AI systems in the field of law is hampered by a number of technical difficulties. that 51% of respondents strongly opposed the use of AI in criminal law in determining guilt, and 46% opposed its use in the decision-making system for early release?—?become the moral aspect of a robotic judge.

Reporting Tools 121

Reporting Tools Research Software Technical Advisors Framework 121

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. The tenets of foundation engineering at Stripe.

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

The Product Coalition

MARCH 20, 2020

A Collection of News Articles by Popular Media that Explain Recommender Systems in a Way Everyone Can Understand. Untitled, 2020 (by me) In 2004, Chris Anderson wrote “ The Long Tail ” , an article that motivates the need for recommender systems. Of course, not all the coverage of mainstream media for recommender systems is positive.

Magazine 78

Magazine Customer Experience Customer Feedback Data Visualization 78

Intercom, Inc.

JUNE 15, 2022

We’re excited to sponsor a new equity, diversity, and inclusion scholarship for students of the University of Limerick’s Immersive Software Engineering (ISE) course – valued at €10,000. Software engineering will play a crucial role in the future of business, society, and even our planet. Practical experience. Innovative course design.

Software Engineering 104

Software Engineering Research Software Engineering CTO 104

Intercom, Inc.

MAY 29, 2018

Those unfamiliar with what product engineers do could be forgiven for assuming that it’s all broadly the same job. The shift from one type of job to another has highlighted for me the stark differences between different engineering disciplines. Being a Consultant Engineer.

Consulting 169

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PMLesson's Ace the PM Interview

MAY 16, 2022

This article is part of our series on Security Engineering. If you're interviewing for engineering roles, don't miss our Complete Software Engineering Interview Course. This is not only because of the importance of the discipline but because the supply of qualified security engineers is too little.

Reporting Tools 52

Reporting Tools Engineering Technical Review Software Review 52

Intercom, Inc.

MARCH 1, 2019

As product engineers, we like to build things, we like to solve problems, and we also want to have impact, right? Managing legacy systems. We needed to: Update and extend our conversations database table and do this without disrupting existing behavior for our customers or making the life of our infrastructure engineers miserable.

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ProductBoard

DECEMBER 11, 2023

It can be a tough conversation to have, but reworking your design system can be what’s best for everyone. It’s a familiar experience that lots of us have shared — migrations to merging, refreshes and refactors. First, it was Photoshop to Sketch, then Sketch to Figma (for the most part).

Customer Experience 52

Customer Experience Engineering 52

The Product Coalition

JANUARY 26, 2022

He knew that the envisioned system should cater to people with different proficiency levels and experiences, ranging from those just getting started to ones who have been taking care of pigs for forty years. Development Approach EveryPig’s team developed its product iteratively, using the sprint system. Each sprint lasted for 3 weeks.

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Reporting Tools Feedback Software Data Visualization Engineering 130

Pranav Khare

JANUARY 7, 2024

On one side, the engineers — the wizards of code, masters of the digital realm. Often at odds, but here’s the twist — it’s not the role of PMs that engineers despise; they just despise the approach of some PMs. His ‘revolutionary’ feature, conceived without input or feasibility checks, left the engineers groaning, “Not again, Bob!”

Engineering 52

Engineering Technical Review Customer Experience Analytic Tools 52

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g. At Zalando, we changed this.

Reporting Tools 107

Reporting Tools Systems Review Enterprise Technical Review 107

Modus Create

SEPTEMBER 16, 2022

This article is predicated on Atlassian administration and my decade of experience helping people use Atlassian software, coupled with <mumble> decades of general system administration. It should be noted that these thoughts can be applied to any kind of system administration. That’s the “real” reason. Understandable.

Customer Experience 98

Customer Experience Enterprise Definition Data Visualization 98

Intercom, Inc.

FEBRUARY 16, 2018

I was curious to see how the company ensures that every new engineer has the opportunity to do the best job of their career, and how that would translate to my personal growth and everyday life in Intercom. Making an impact as an engineer. Setting engineers up for success. Everybody wants you to learn and contribute fast.

Feedback Software 177

Feedback Software Engineering Seminar Customer Experience 177

PMLesson's Ace the PM Interview

JULY 23, 2020

Software engineering levels are the road map that gets you to your career destination. Even so, the main benefit for you is that software engineering levels create a clear ladder of progression, and understanding the responsibilities and expectations for each level will help you to climb that ladder.

Software Engineering 75

Software Engineering Engineering Positioning Article 75

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Nick Caldwell: I’m VP of engineering at Reddit.

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Engineering Leadership CTO Coach Feedback Software 141

Intercom, Inc.

SEPTEMBER 10, 2018

As engineers, one of the fundamental things we have to learn is the extent to which we can break things – how do we get the right balance between shipping safely and shipping fast? Almost 3 years in as a product engineer here, I have changed my perspective. As with everything in engineering, things are not black and white.

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Usersnap

MARCH 29, 2023

Today, we’ll look into the challenges that Hunter Engineering encountered when relaunching an internal CRM and how their solution impacted the teams involved, including development, marketing & sales. Introducing Hunter Engineering Hunter Engineering is a U.S.-based Let’s dig in. While they are based in the U.S.,

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Feedback 52

PMLesson's Ace the PM Interview

APRIL 21, 2021

The good thing is that there are strategies to minimize this request latency for geographically far away users, and we should think about them when designing/building systems on a global scale. In a Push CDN, it’s more engineering work for the developers to make sure that CDN assets are up to date. What are CDNs? When not to use CDNs?

User Testing 52

User Testing Data Visualization Government Engineering 52

PMLesson's Ace the PM Interview

OCTOBER 27, 2021

System design questions, commonly asked of software engineers, engineering managers and technical program managers, are infamously ambiguous and complex – practically made for whiteboarding. So what's the most effective way to do so in your system design interviews? We wrote this article to guide you. Let's get to it!

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PMLesson's Ace the PM Interview

MAY 22, 2021

Engineering manager interviews are some of the toughest in the tech industry. Not only do you need to demonstrate your technical prowess and experience with designing complex systems, you also need to showcase your soft skills in people management. Recruitment and Hiring How do you recruit great engineers? View question.

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PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Want to know what your next steps are as an engineer as you make your way to CTO? An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. We've got your covered.

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