Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Nick Caldwell: I’m VP of engineering at Reddit.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

ProductPlan

AUGUST 7, 2020

When I started my career as an engineer, I didn’t set my sights on becoming a product manager. Working in startups and big technology companies, I’ve encountered one question more than most: “How do I make the switch from engineering to product management?”. My Journey Transitioning from Engineering to Product Management.

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

Product Talk

MARCH 13, 2024

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. These teams can rarely deliver value on their own.

Research Software 294

Research Software Weak Development Team Feedback Software User Testing 294

Userzoom

MAY 29, 2019

But no, actual people work here, and they not only ensure that our customers are getting the very best out of our user research software and services, but that the platform itself is as easy-to-use as possible. Since discovering user research, I understood the value of it. The post Meet the researchers!

User Testing 107

User Testing Research Software Product Research Customer Experience 107

PMLesson's Ace the PM Interview

MAY 16, 2022

This article is part of our series on Security Engineering. If you're interviewing for engineering roles, don't miss our Complete Software Engineering Interview Course. This is not only because of the importance of the discipline but because the supply of qualified security engineers is too little.

Reporting Tools 52

Reporting Tools Engineering Technical Review Software Review 52

The Product Coalition

JANUARY 26, 2022

Main UX patterns at EveryPig While meeting with their potential clients, Chris and Nick faced an issue related to the user experience: “We did get much resistance from companies in the beginning who would say: “We have caregivers that don’t have iPhones. By the end of each sprint, engineers presented new features.

Reporting Tools 126

Reporting Tools Feedback Software Data Visualization Engineering 126

NextBigWhat

AUGUST 20, 2021

Engineers are great at solving problems and have a lot of knowledge about how tech works. They are also analytical thinkers who can be trained to know the importance of user experience. Engineers are great problem solvers and have a knack for understanding what’s going on in front of them.

Engineering 52

Engineering Product Management Product Manager Customer Experience 52

Amplitude

APRIL 23, 2021

I’m an engineer by trade. The only other company using an equally complex AI-driven recommendation engine was Amazon, but their software is clunky and confusing. Amplitude Recommend allows us to create cohorts based on users’ on-site behaviors. Some companies choose optimization at the expense of user experience.

Analytic Tools 52

Analytic Tools Customer Experience User Experience Data Visualization 52

Product Innovation Educators

JANUARY 17, 2022

Collecting data at every touchpoint and simplifying the user experience would be a huge effort for old insurance companies. We collect behavior data and customer feedback to improve the user experience. We collect data as users read explanations and use that to optimize how we present information.

Feedback Software 97

Feedback Software Data Visualization Customer Feedback Customer Experience 97

Userpilot

MARCH 9, 2023

He immediately cracks us up with the way he introduces his business: “We’re like Netflix for Engineering Calculations. But not every engineer gets to discover the calculators they’re looking for – and drops off before getting their job done. Looking for the best tool to improve your new User Activation? Search no more!

Customer Experience 52

Customer Experience Engineering Onboarding KPIs User Testing 52

280 Group

OCTOBER 16, 2023

Frankensoft Meet Frankensoft, the ghastly offspring born from a nightmarish fusion of products and features, carelessly mashed together without the slightest consideration for strategy or user experience. It’s ALIVE!!!”

Product Management 416

Product Management Product Manager Customer Experience User Testing 416

Amplitude

SEPTEMBER 11, 2018

Eric Wang, a recently hired software engineer on our product engineering team, shares what it’s like to onboard with Amplitude’s engineering department. I’m a software engineer on the product engineering team. I help build the platform where our users explore the data they send to us.

Engineering 75

Engineering Feedback Software Analytic Tools Customer Experience 75

Userzoom

DECEMBER 20, 2017

We also launched our automated IntelliZoom participant sourcing engine that allows our customers reach 120+ million participants. Enterprise applications with consumer grade user experiences. The post Recap of 2017 Predictions & Trends for User Experience Design & Research appeared first on UserZoom.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

The Product Guy

JANUARY 31, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

280 Group

JULY 11, 2022

During the first half of my career, I spent a lot of time closely aligned with engineering,” he said. Whenever there was an opportunity to meet with the user experience team or engineers and discuss how the product should work, I would come prepared with charts and graphics and mockups, wanting to be heard.” .

Customer Experience 296

Customer Experience User Testing Development Research Software 296

280 Group

FEBRUARY 13, 2023

Although I liked what I was doing, I was never a hard-core engineer with the ability to learn new development languages with ease. I was leading a big project where we did not have Product Management involvement and realized I was filling that role, despite my title of Software Engineering Manager.

Reporting Tools 295

Reporting Tools Product Management Product Manager Customer Experience 295

UX Planet

FEBRUARY 2, 2024

Optimisation Optimising content for search engines (SEO) and user engagement is a continuous effort. Content Designers are a hybrid of strategic thinkers, editors, user experience architects, and constant learners. This involves keyword research, crafting meta descriptions, and ensuring content discoverability.

User Testing 95

User Testing Customer Experience Research Software Analytic Tools 95

TechEmpower - Product Management

MARCH 4, 2024

In the sphere of software engineering , AI is pivotal for corporate IT by automating coding, optimizing algorithms, and enhancing security to boost efficiency and minimize downtime. It plays a crucial role in product development too, where generative AI speeds up design processes, streamlines testing, and tailors user experiences effectively.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Userzoom

AUGUST 2, 2018

Stakeholders will love it and gives a clear idea to engineers. It’s possible and probably needed for most projects, as it helps to communicate with developers/engineers and also helps the #uxteam #uxchat. The post A brief guide to user experience maps in all their various forms appeared first on UserZoom.

Customer Experience 52

Customer Experience User Testing User Experience Customer Feedback 52

Userpilot

APRIL 10, 2024

It involves strategic planning and execution to ensure it effectively meets the needs of your users. Follow these five steps to build a knowledge base that provides valuable support and enhances user experience. Organize resources into modules to improve the user experience. Let’s dive in!

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

UX Planet

FEBRUARY 10, 2024

Jay Forrester, an MIT engineer, applied these ideas to understand social and management systems. Thinking from multiple perspectives of users and other actors. Rather than focusing on isolated problems and solutions, Systems Thinking helps to understand deeper patterns and systemic factors that affect the user experience.

Research Software 113

Research Software Feedback Software Product Research User Testing 113

The Product Coalition

JULY 5, 2018

Put your learn mode in overdrive and boost creativity by asking *stupid* questions Unsplash What do product managers want to ask at engineering meetings but are too afraid to for fear of looking stupid? Three approaches proven to help in engineering meetings Aggressive ignorance: “I just want to say I have no idea of the technical details?

Engineering 60

Engineering Product Research Customer Experience Software Developers 60

The Product Coalition

JANUARY 11, 2023

When I start to learn about product management, it seems PMs do a lot of things related to data, research, user experience, and dealing with other teams such as design, engineering, etc. Product management and UX design both strive to understand user needs, create valuable experiences, and continuously innovate products.

Feedback Software 110

Feedback Software Research Software User Testing Technical Review 110

Userpilot

NOVEMBER 20, 2023

TL;DR Technical product managers work with engineering and development teams on the technical performance of software products. Technical product managers are also responsible for running experiments and collecting customer feedback to inform future iterations. However, you need the right mix of technical and leadership skills.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

The Product Coalition

FEBRUARY 25, 2024

The company also leveraged data analytics to personalize recommendations and improve the user experience. Design-wise, Netflix underwent several iterations to adapt to changing user preferences and technological advancements.

Analytic Tools 106

Analytic Tools Entertainment Customer Experience Data Visualization 106

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. If you’re a senior engineer and want to further your career, what skills should you develop?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

The Product Coalition

AUGUST 12, 2023

One pillar of product management is the user experience. In design, Gestalt principles guide creating cohesive and intuitive user experiences.” Continuity and Closure: Crafting Seamless Experiences Continuity and Closure are Gestalt principles that drive the sense of visual flow and completeness.

Product Management 119

Product Management Product Manager User Friction Management 119

Userpilot

SEPTEMBER 29, 2022

How can growth engineering help you take your marketing up a notch? This is where growth engineering comes in handy. In this article, we will be discussing everything you need to know about the growth engineering framework and its processes. Technical skills are highly desirable but not mandatory for growth engineers.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

280 Group

OCTOBER 25, 2021

This degree could have been called a product management master’s degree because it was an interesting mix of MBA, engineering, product-focused strategy, marketing, IP, user design, and user experience. That’s the skill and experience side of things. It was very different than what I was doing in my job.

Reporting Tools 296

Reporting Tools Technical Review Product Management Product Manager 296

280 Group

JULY 17, 2020

You won’t have a successful product if you focus too much on building the ML model and overlook user experiences, for instance. You need a multifunctional team, including not only ML engineers and scientists, but also data engineers, software engineers, UX UI specialists, and/or hardware engineers.

Artificial Inteligence 331

Artificial Inteligence Webinar Data Visualization Reporting Tools 331

The Product Coalition

MARCH 11, 2021

Enhances user experience: User experience is the element in the success or failure of a software product. Better quality assurance, better performance of the software, fewer bugs/errors, which increase user retention.

Software Developers 179

Software Developers Software Development Reporting Tools Feedback Software 179

Userpilot

DECEMBER 12, 2023

Common research techniques include user behavior analysis, surveys, and interviews. Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. They also highlight the timeline for the updates and their impact on user experience.

Customer Experience 105

Customer Experience Roadmap UX Product Research 105

UX Planet

JANUARY 11, 2024

Users are the ultimate judges, the importance of User Experience Design (UXD) cannot be overstated. © tenot The Essence of UXD User Experience Design is the art of creating digital experiences that seamlessly blend functionality and aesthetics. The Consequences of Neglecting UXD 1.

User Testing 63

User Testing Customer Satisfaction Research Software Product Research 63

The Product Coalition

FEBRUARY 5, 2021

It is unusual that Michael’s first brush with product management was during his master’s degree in systems design engineering. After his master’s degree, Michael discovered that he no longer wanted to be an engineer. He had to play the role of an engineer, a designer, a tester, and a human factors engineer.

Research Software 158

Research Software Analytic Tools Product Management Product Manager 158

UX Planet

FEBRUARY 21, 2024

Prototypes are interactive models that simulate the user experience. They allow for testing and refining the IA with real users, ensuring the final product is as user-friendly as possible. What to do: Test the prototype: Conduct usability testing with real users to gather feedback on the IA.

Information 76

Information User Testing Data Visualization Product Research 76