Best HelpHero Alternatives for SaaS

Exploring alternatives to HelpHero? With plenty of choices available, it’s difficult to decide which one will be the right fit.

The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, your budget, and the size of the company. But don’t worry – we’re coming to help!

In this post, we’ll discuss exactly that – which HelpHero competitor is best depending on the different use cases.

Let’s dive in!

TL;DR

• HelpHero is a tool that enables businesses to build interactive, easy-to-follow product tours that help engage users from day one and speed up feature adoption quicker than ever. In addition, with HelpHero, you can easily create and customize walkthroughs without coding. You can use it to ensure users know what’s new and how to use it. The result – is less frustration and confusion and higher user adoption and retention.
• Let’s look at the most common limitations of HelpHero and why you might need HelpHero’s alternatives:
  • You want flexible user onboarding flows: HelpHero’s user onboarding features primarily support linear paths with minimal branching capabilities. This limitation can hinder the creation of more sophisticated and adaptable onboarding experiences, which is crucial for addressing the diverse needs of users.
  • You want advanced interactivity options: HelpHero’s onboarding tools are somewhat restricted when creating interactive elements beyond basic text copy and buttons. To engage users effectively, especially in complex or feature-rich applications, a lack of interactive components can be a significant drawback.
  • Inability to address specific user queries: HelpHero’s onboarding flow doesn’t allow users to drill into specific issues or questions they may have during the onboarding process. This limitation can make it challenging to provide real-time assistance and guidance to users, potentially leading to frustration or increased support requests.
• Here are the top HelpHero alternatives you can consider:

1. Userpilot is a product growth platform that drives user activation, feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. With Userpilot, you’ll be able to track both product usage and user behavior to get a holistic view of how customers use your product — which will guide future development, improve the user experience, and inform your growth efforts.
2. Help Scout is a help desk software solution designed to help businesses provide seamless customer support. The platform offers a broad spectrum of features, including shared inbox, live chat, and knowledge base, to manage and organize customer support interactions. Help Scout lets you assign customer conversations to specific team members and resolve urgent requests on priority. You can even set up workflows to automate routine tasks and speed up response times. Additionally, the live chat feature lets you communicate with customers in real time and provide immediate assistance. You also have the option to collect user feedback through microsurveys and NPS (Net Promoter Score) surveys.
3. UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences. All in all, UserGuiding is a pretty flexible solution that can improve the onboarding process, boost user engagement, and increase customer retention.
4. Userlane is a no-code digital adoption platform used to measure how employees use applications, identify areas for improvement, and offer real-time guidance directly within any application. In addition, it allows you to get a real-time view of digital transformation progress in your organization. You can now delve deeper into user behaviors across different applications and analyze engagement levels so you can optimize user experiences.

• Interested in driving product growth without coding? Book a demo to see how we can help!

What is HelpHero?

HelpHero is a tool that enables businesses to build interactive, easy-to-follow product tours that help engage users from day one and speed up feature adoption quicker than ever.

In addition, with HelpHero, you can easily create and customize walkthroughs without coding. You can use it to ensure users know what’s new and how to use it. The result – is less frustration and confusion and higher user adoption and retention.

What are the main use cases for HelpHero?

Understanding the core functionalities and use cases of HelpHero is crucial for deciding whether or not it’s the right choice for you.

Without further ado, let’s see the primary scenarios where HelpHero is useful for your SaaS business!

HelpHero for user onboarding

With HelpHero, you can create interactive, easy-to-follow product tours that help users get started and adopt new features quicker than ever.

Here’s a brief overview of HelpHero’s use case for user onboarding:

• User Onboarding Checklists: HelpHero’s checklists are a powerful tool that can help boost user onboarding. It lets you display a list of tasks for users to accomplish, making it even easier and quicker to onboard and engage new users to your app.

• Modals: HelpHero’s modals play a crucial role in product tours by providing interactive, contextual guidance. They enable users to ‘learn as they go’, directly within the product environment.

There are still other great features like multiple user onboarding UI patterns – on Userpilot, you can create tooltips, modals, slideouts, driven actions, banners, and hotspots. Each of them can be used individually or combined into a personalized onboarding experience.

Sign up for the Userpilot demo today.

HelpHero for product analytics

HelpHero’s analytics helps you understand how viewers are interacting with your tours, so you can identify opportunities for improving user experience.

• Automatic Tracking: HelpHero’s built-in analytics automatically track key metrics such as the number of tours started, tours completed, and the progress users make through the tours.
• Integration with External Analytics Tools: For those who prefer external analytics providers like Google Analytics or Mixpanel, HelpHero supports integration through its JavaScript API.

There are other important features like creating feature usage automatically. With Userpilot product analytics, you can make better decisions with actionable product analytics — understand user behavior across the product journey with powerful custom reports, and answer every product question. Try product analytics on Userpilot.

HelpHero for self-service support

Implementing a self-service approach will help you scale up without spending a fortune to maintain sufficient support quality.

Guided tours serve as a primer that introduces users to how a product works for the first time on HelpHero.

Outside of that, there are no self-help and knowledge repository integrations. Below is the little HelpHero offers in terms of self-service support:

• Interactive Walkthroughs: HelpHero allows the creation of step-by-step guides within the app, leading users through various functions and features. These walkthroughs can be customized and triggered based on user actions.
• Tooltips: It offers tooltip support, which provides contextual information when a user hovers over or clicks on specific elements in the app. This is useful for explaining buttons, features, or UI elements that take time to be intuitive.
• Hotspots: HelpHero enables the integration of hotspots within the app’s interface. These attention-grabbing indicators prompt users to explore or discover new features often used to highlight updates or underused aspects of the application.

However, HelpHero doesn’t provide an in-app resource center, necessary for self-service support. If you are looking for a better option to optimize your support, you should look into alternatives, such as Userpilot.

What are the pros and cons of HelpHero?

Pros of HelpHero?

HelpHero is an effective tool in the world of user onboarding and product adoption. Let’s dive into the pros of using HelpHero:

• Intuitive No-Code Product Tour Builder: HelpHero provides an easy-to-use, no-code builder that simplifies creating onboarding and product adoption flows.
• Diverse UI Patterns: With HelpHero, you have many UI patterns. Whether you prefer banners, tooltips, hotspots, or checklists, you can customize your user engagement just as you want. Regardless of your plan, you’ll have access to all UI patterns, ensuring you get value right from the entry-level plan.
• Engaging Walkthroughs: Create interactive walkthroughs tailored to specific user segments, making onboarding a breeze and driving product adoption.
• In-App Help: HelpHero enables you to build a resource center with self-service support, which can be customized to match your branding. You can choose from various help options, including videos, in-app flows, chat, and more.
• Easy & Affordable: HelpHero is a powerful and easy-to-use onboarding tool that is also cost-effective.
• Advanced Customer Support: With a comprehensive system, you can give users the guidance they need before they ask for it with contextual product tours.
• Onboarding Analytics and Segmentation: Analyze product usage and in-app flow engagement with HelpHero’s advanced analytics. You can also create user segments based on this data, allowing for highly targeted user interactions and improvements in the user experience.

Cons of HelpHero?

Overall, HelpHero is a good customer onboarding software, but it has a few limitations that make it less than ideal for some businesses.

• Limited Features: HelpHero does not offer all of the features that some businesses need for customer onboarding, such as the ability to create custom onboarding flows or to track customer progress in real-time.
• Limited Customization Options: HelpHero’s customization capabilities are limited, which may not suit businesses with unique branding or design needs.
• A/B Testing is only available to technical users who can code.
• Integration Challenges: Integrating HelpHero with certain software and systems can be more complex and less seamless than some alternatives.

What do users say about HelpHero?

Does HelpHero offer a great onboarding and walkthrough experience? Let’s see a good review of HelpHero on G2:

“Easy and fast way to implement onboarding for your apps”

Very easy to implement onboarding tutorials, almost no technical skills needed. Windows can target CSS elements. Powerful funnel system. Cheapest solution of this kind I have found.

While HelpHero has some great reviews, it still has some downsides that many users have pointed out. Here’s a recent one:

Although it’s still the cheapest solution I have found for this, it has doubled their fees since I started to use it.

Tours’ window styling isn’t the coolest, although you can use your own CSS styles to improve it.

Does HelpHero fit your budget?

HelpHero’s pricing plan is based on the number of Monthly Active Users (MAUs). Here’s an overview of the different pricing plans, including the free trial:

• HelpHero free trial: free 14-day trial, no credit card required.
• Up to 1000 MAU — $55
• Up to 2500 MAU — $115
• Up to 5000 MAU — $179
• Up to 10000 MAU — $249
• Up to 20000 MAU — $299
• If you have more than 20,000 Monthly Active Users, you have to contact them.

3 Reasons why you might need a HelpHero alternative

Let’s look at the most common limitations of HelpHero and why you might need HelpHero’s alternatives:

• You want flexible user onboarding flows: HelpHero’s user onboarding features primarily support linear paths with minimal branching capabilities. This limitation can hinder the creation of more sophisticated and adaptable onboarding experiences, which is crucial for addressing the diverse needs of users.
• You want advanced interactivity options: HelpHero’s onboarding tools are somewhat restricted when creating interactive elements beyond basic text copy and buttons. To engage users effectively, especially in complex or feature-rich applications, a lack of interactive components can be a significant drawback.
• Inability to address specific user queries: HelpHero’s onboarding flow doesn’t allow users to drill into specific issues or questions they may have during the onboarding process. This limitation can make it challenging to provide real-time assistance and guidance to users, potentially leading to frustration or increased support requests.

Better alternatives to HelpHero

Considering alternative options to HelpHero can often lead to discovering more tailored solutions that better suit your needs. Here are the top HelpHero alternatives you can consider:

• Userpilot is a product growth platform that drives user activation, feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. With Userpilot, you’ll be able to track both product usage and user behavior to get a holistic view of how customers use your product — which will guide future development, improve the user experience, and inform your growth efforts.
• Help Scout is a help desk software solution designed to help businesses provide seamless customer support. The platform offers a broad spectrum of features, including shared inbox, live chat, and knowledge base, to manage and organize customer support interactions. Help Scout lets you assign customer conversations to specific team members and resolve urgent requests on priority. You can even set up workflows to automate routine tasks and speed up response times. Additionally, the live chat feature lets you communicate with customers in real time and provide immediate assistance. You also have the option to collect user feedback through microsurveys and NPS (Net Promoter Score) surveys.
• UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences. All in all, UserGuiding is a pretty flexible solution that can improve the onboarding process, boost user engagement, and increase customer retention.
• Userlane is a no-code digital adoption platform used to measure how employees use applications, identify areas for improvement, and offer real-time guidance directly within any application. In addition, it allows you to get a real-time view of digital transformation progress in your organization. You can now delve deeper into user behaviors across different applications and analyze engagement levels so you can optimize user experiences.

Let’s see the features and functionalities of these tools for different use cases!

HelpHero vs Userpilot

There are many ways how Userpilot is different (and in a lot of ways better!) from HelpHero. Let’s explore the features of Userpilot, how it’s better than HelpHero, and how it may fall short too.

Userpilot for user onboarding

User onboarding is a crucial part of the customer journey as it speeds up the adoption process and increases retention rates. Onboarding is one of Userpilot’s core use cases along with product growth analytics and user feedback, so it has plenty of features that you can utilize.

Here are some Userpilot features you can use when onboarding new users:

• No-code builder: Creating flows with Userpilot is as simple as installing the Chrome extension, selecting the UI patterns you’d like to use, and then editing the content/settings to suit your use case. You can also use templates to create modals, slideouts, tooltips, and driven actions.
  

  No-code flow builder in Userpilot.

• Native tooltips: Userpilot lets you create native tooltips that show up when users hover over an element or click on an information badge. Since these native tooltips attach to the element itself, they aren’t page-dependent and will show up on any screen where that element is visible.
  

  Build native tooltips with Userpilot.

• Advanced flow settings: With advanced condition settings, you can decide when, where, and who you’ll be triggering your onboarding flows. This helps you create contextual and personalized onboarding experiences that drive engagement and adoption.
• Onboarding engagement analytics: You can easily assess the impact of your onboarding flows, guidance, etc. by analyzing the engagement rate of tooltips, interactive walkthroughs, checklists, etc. In addition, you can also build reports (funnels, paths, etc.) or dashboards to track your core onboarding metrics i.e. activation, stickiness, drop-offs, etc. 

Userpilot for product analytics

Product analytics lets you collect and analyze data about how users interact with your product so you can extract actionable insights. Userpilot lets you look at granular product analytics, such as which features have the highest adoption rates, and big-picture insights like trend reports. Here are Userpilot’s top product analytics features:

• Feature tagging: Userpilot’s click-to-track feature tagger lets you view how many times a feature has been used and by how many users to measure its adoption. Users on the Starter plan can add up to 10 feature tags while those on the Growth or Enterprise tier can create unlimited tags.
  

  No-code feature tags in Userpilot.

• Event-tracking: Alongside no-code feature tags for feature engagement tracking, you can also track other events unique to your product using event-tracking. You can also create a group of events to track a specific process i.e. onboarding, subscription, etc.
  

  Create tracked events to monitor server-side data.

• Trends and funnels: Userpilot’s trends and funnels report lets you extract actionable insights from big data. You’ll be able to see which stage of an onboarding/conversion funnel most users drop out on and create trend reports with detailed breakdowns by user or period.
  

  Example of a trend report in Userpilot.

• Retention tables: This lets you gauge product performance – how effective it is at retaining users using cohort tables and retention curves.
• Paths: You can generate and access path reports directly within the reporting builder in Userpilot, alongside funnels, trends, and retention reports. With Paths, you can have an overview of how users navigate your product features – offering invaluable insights into their interactions with your products.
• User & Company profiles: Here you can view data related to a certain user/company to gain insights into their behavior and improve the overall user tracking experience. This helps you understand how they engage with your product or platform, better identification of areas of improvement, and tailor their offerings more effectively.
  

  User profile with top event data that provides insights into what feature they regularly engage with.

• Analytics dashboards (Product Usage, New Users Activation, Core Feature Engagement, User Retention, etc.): These dashboards enable you to keep track of your key product performance and user behavior metrics at a glance, without any technical setup required.
• Analytics integrations: Userpilot integrates with some of the most popular analytics tools like Amplitude, Mixpanel, Segment, Google Analytics, and more. This makes it possible to sync product analytics both ways between the tools in your tech stack (two-way integration is only available for Hubspot at the time of writing, more to come).

Userpilot for self-service support

Here’s how you can use Userpilot to create a self-service customer experience:

• No-code builder: Userpilot’s no-code resource center lets you add modules without writing a single line of code. Module options include links, videos, flows, custom JavaScript functions, and checklists. You can also group modules into sections to help users navigate the resource center.
  

  Add different types of content to your resource center.

• Module segmentation: Userpilot’s segmentation settings let you hide or show specific modules within your resource center based on audience settings. This makes it possible to create modules for different user segments and hide resources that aren’t relevant to other users.
  

  Help module visibility condition settings.

• Resource center analytics dashboard: The dedicated analytics dashboard helps you see how many unique visitors your resource center gets, how many modules have been clicked, the overall click rate across your user base, and popular search terms. This will make it easier to gauge resource center performance and identify if anything is missing from your resource center.
  

  Resource center content analytics in Userpilot.

Pricing of Userpilot

Userpilot’s transparent pricing ranges from $249/month on the entry-level end to an Enterprise tier for larger companies.

Furthermore, Userpilot’s entry-level plan includes access to all UI patterns and should include everything that most mid-market SaaS businesses need to get started.

Userpilot has three paid plans to choose from:

• Starter: The entry-level Starter plan starts at $249/month and includes features like segmentation, product analytics, reporting, user engagement, NPS feedback, and customization.
• Growth: The Growth plan starts at $749/month and includes features like resource centers, advanced event-based triggers, unlimited feature tagging, AI-powered content localization, EU hosting options, and a dedicated customer success manager.
• Enterprise: The Enterprise plan uses custom pricing and includes all the features from Starter + Growth plus custom roles/permissions, access to premium integrations, priority support, custom contract, SLA, SAML SSO, activity logs, security audit, and compliance (SOC 2/GDPR).

HelpHero vs HelpScout

There are many ways in which HelpScout is different (and in a lot of ways better!) from HelpHero. Let’s explore the features of HelpScout, how it’s better than HelpHero, and how it may fall short too.

HelpScout for user onboarding

A frictionless onboarding experience plays a crucial role in converting free trial users to paid ones. It can also help drive feature adoption and user retention.

Unlike Userpilot, Help Scout doesn’t offer tools to design targeted product tours or walkthroughs to handhold new users. Nevertheless, it comes with a few features that can support your onboarding efforts. These include:

• The Beacon tool lets you provide contextual support to new users. You can create a Beacon to recommend relevant knowledge base articles or encourage them to reach out to you via the live chat option. Additionally, you can customize the Beacon’s appearance to match your product’s branding.
  

  Beacon tool.

• If you’ve created a Beacon, you can use the Messages feature that lets you gently nudge users to check out product tours or setup guides. You can even send them important announcements regarding new features or upcoming outages. Timely updates can be crucial to minimizing friction in the user journey.
  

  Messages in Beacon.

• The Docs features lets you build a robust knowledge base. You can create articles addressing common user queries or provide step-by-step instructions for different tools. You can even organize articles into different categories, making it easier for users to find relevant content.
  

  Creating a knowledge base.

HelpScout for product analytics

Help Scout’s analytics and reporting features are restricted to customer support performance insights. The platform doesn’t offer any tools to track custom events or set up conversion funnels. That makes it difficult to assess metrics related to product adoption and growth. A dedicated digital adoption platform like Userpilot would be a better fit for product analytics.

HelpScout for self-service support

Whether you want to improve product activation or minimize churn rates, delivering a seamless user experience is non-negotiable. Self-service support plays a crucial role in this regard. It gives users the confidence to navigate your product and get the hang of different features.

Also, it minimizes the volume of support tickets and lets your customer service team focus on more pressing issues.

Here’s how you can implement self-service support with Help Scout:

• The Docs feature lets you build an extensive collection of knowledge-base articles. It can serve as a robust in-app resource center. You can group these articles into different categories, making it easier for users to find the information they need.
• However, keep in mind that you’ll have to create a separate file for each article and upload it to Help Scout. The platform doesn’t offer a built-in WYSIWYG editor to write, edit, and format text. If you’re looking for such a feature, Userpilot would be a better fit.
• Next, you can use the Beacon feature to recommend help center content to users. You can even send personalized recommendations based on where they are within your product or what actions they’ve taken on a page.
• With the Beacon tool, you can also recommend other in-app experiences, such as product tours and onboarding checklists, to users. For instance, you can nudge first-time visitors to check out a welcome tour of your product.
• Additionally, you can give users the option to contact customer support via live chat or email through a Beacon. It helps users seek assistance and troubleshoot problems in real time, which, in turn, minimizes friction.

Pricing of HelpScout

Help Scout offers three different pricing plans, with the total cost based on the number of users.

The plans include:

• Standard: It starts at $20 per user per month (billed annually) or $25 per user per month (billed monthly). It includes 2 shared inboxes and 1 Docs knowledge base. Also, you’ll have to pay extra for in-app messaging if the total number of viewers exceeds 2000.
• Plus: It starts at $40 per user per month (billed annually) or $50 per user per month (billed monthly). It includes everything in the Standard plan, along with advanced analytics, custom reporting, AI features, and integration with popular apps like Salesforce and HubSpot.
• Pro: It starts at $65 per user per month and only offers an annual subscription. It includes everything in the Plus plan, along with concierge onboarding services, a dedicated account manager, and enterprise-level security and compliance.

While the Standard plan is suitable for small teams with limited budgets, the Pro plan is a good fit for large businesses. However, keep in mind that pricing is based on the number of users, and the costs can quickly escalate as your team grows.

Help Scout offers a 15-day free trial that allows you to test various features and tools and determine whether it’s the right fit for your needs.

HelpHero vs UserGuiding

There are many ways how UserGuiding is different (and in a lot of ways better!) from HelpHero. Let’s explore the features of UserGuiding, how it’s better than HelpHero, and how it may fall short too.

UserGuiding for user onboarding

As a no-code onboarding tool, UserGuiding has numerous features that will help you create onboarding flows for your new customers and guide them throughout their journey.

Here’s what you’ll get when you start using UserGuiding:

• Create interactive product walkthroughs without disturbing your developers as it’s completely code-free.
• Build onboarding checklists and drive customers to the activation point by eliminating the guesswork on what the next step should be.
• Create interactive elements, such as product tours, tooltips, and pop-ups, to help keep users engaged and increase the likelihood that they’ll complete the onboarding process.
• Create a resource center to add different educational resources for your users.

Though UserGuiding is a great tool for startups that don’t have much money to invest in an onboarding tool, it has very strict limitations for the Basic plan.

You can only create a maximum of 20 guides and hotspots, 2 onboarding checklists, and 1 resource center. If you want to create unlimited guides with unlimited UI patterns, you should go for the Professional plan which can cost from $299 to $399.

The one drawback when using UserGuiding for onboarding is the fact that its analytics dashboard only encompasses the elements that you’ve created within the platform. In contrast, Userpilot is able to track all elements, events, and behaviors throughout the entire user journey.

UserGuiding for product analytics

Product analytics are a cornerstone of any growth strategy as they offer insights into how existing customers have used the product. They can also highlight similarities between users within certain cohorts (such as power users or churned customers).

Unfortunately, UserGuiding has no native product analytics capabilities. The only data it’s able to collect are interactions with UserGuiding materials such as guides, checklists, hotspots, or resource centers.

It does have integrations with analytics platforms like Amplitude, Mixpanel, Segment, and Woopra. However, the depth and flexibility vary from integration to integration — not to mention the fact that you’ll need to pay extra for a standalone analytics product before you can integrate it.

UserGuiding for self-service support

As an onboarding solution, UserGuiding is targeted toward the initial tours, walkthroughs and flows that new users go through. However, it does have certain customer education features that could be utilized in the context of self-service support:

• Resource Center: The most suitable UserGuiding feature for self-service support is the resource center. Resource centers created with UserGuiding are also equipped with a search function to help users find the resources that they need.
• Localization: Self-service support can be tricky if your product has a multilingual user base, but UserGuiding does have localization features that can help with that. It’s worth noting that the localization is NOT automated, so you’ll need to manually download, translate, and upload CSVs.
• Analytics: UserGuiding’s analytics dashboard shows you how many interactions your resource center has had in the past seven days, which can be useful when trying to measure engagement with self-service resources.

Pricing of UserGuiding

UserGuiding has three plans to choose from, targeted towards a range of business sizes from startup to enterprise.

Here are UserGuiding’s specific pricing details:

• Basic: Costing $129/month, the Basic plan is targeted towards startups and SMBs. The Basic plan is quite limited as it caps your account at one active survey, two active checklists, and no more than 2,500 MAUs. Features include:
  • Access to user identification features.
  • Integrations with Google Analytics, HubSpot, Intercom, and more.
  • Email and chat support.
  • Customizable theme (only one).
• Professional: The Professional plan costs almost 4x as much as the Basic tier at $499/month. That said, it significantly increases capacity to 20,000 MAUs and improves the quality of customer support you’ll receive. Features include:
  • Removal of UserGuiding branding.
  • Language localization.
  • Full customer support access.
  • Five team member seats.
  • Five customizable themes.
  • Unlimited guides and checklists.
• Corporate: Subscriptions on the Corporate plan start at $999/month. Of course, this higher price does come with its fair share of enterprise perks. Features include:
  • Service Level Agreement (SLA) + Data Processing Agreement (DPA).
  • Up to 10 active surveys.
  • Custom MAU capacity based on your needs.
  • Unlimited team member seats.
  • Unlimited customizable themes.

All monthly plans are marked down by 30% when customers choose to bill annually.

HelpHero vs Userlane

There are many ways how Userlane is different (and in a lot of ways better!) from HelpHero. Let’s explore the features of Userlane, how it’s better than HelpHero, and how it may fall short too.

Userlane for user onboarding

Teams use Userlane to ditch the stress of manual onboarding. The platform allows you to build a customized and interactive onboarding dashboard for each software, promoting an easy software onboarding experience every time.

Here are some ways Userlane helps with onboarding:

• Digital adoption solution: Userlane has a digital adoption solution that provides on-screen, step-by-step guidance to your users. This way, users can navigate your software with ease. You can also create an interactive in-app guide that walks users through tasks, so there’s no steep learning curve or need for external training materials.
• User-specific communication: User onboarding isn’t one-size-fits-all. Everyone’s needs are different. You can customize and improve their walkthroughs and communication based on the user’s behavior and software. Personalized communication makes it easy to remember how to use the features and get help.
• Comprehensive Analytics: Userlane has two applications for user analytics: HEART and Content analytics. HEART is Userlane’s premiere model to monitor software adoption across enterprise apps. The model shows if an application delivers the expected value. And highlights areas teams can improve and optimize. Content Analytics adds a layer of interactivity for guided learning within the platform. This feature allows teams to create guides, tips, and Pop-Ups and host NPS surveys.

Userlane for product analytics

Teams perform product analytics to track the performance of the software they build.

While Userlane excels at employee onboarding and digital adoption, it doesn’t serve as a product analytics tool.

Userlane users can access surveys to identify and address software-related issues, ultimately improving performance.

For comprehensive product analytics, consider UserGuiding or Userpilot.

Userlane for self-service support

It’s one thing to build a great product; it’s another thing to build a system of quality support for your users. They’re functional and emotional experiences can determine customers’ overall satisfaction.

What does self-service support entail?

It entails building solutions that are easily accessible and discourage customers from immediately seeking one-on-one support from an agent.

Here are the features of Userlane for self-service support:

• Interactive Onboarding Guides: Userlane provides step-by-step on-screen guidance, ensuring users understand how to use software or platforms without needing external help.
• Real-time Support: Instead of searching through FAQs or documentation, users receive immediate help directly within the application, reducing the need for support tickets.
• User Analytics and Feedback: This allows you to understand where users might get stuck or confused, enabling continuous improvement of the user experience and promptly addressing potential support issues.

Pricing of Userlane

Userlane’s pricing plan is structured in a customizable pattern. This means you need to get a custom quote to know the plan that fits your brand’s purpose based on the level of your SaaS and the number of acquired customers.

Conclusion

As you can see, there are many different competitors and alternatives to HelpHero. We’ve discussed a few above – but which one is the best?

The answer is “it depends” – but we strongly believe that if you’re a mid-market SaaS company looking for a great user onboarding and product analytics tool, Userpilot is the best option for you.

Hopefully, you found this post helpful. And if you need any help with how Userpilot is different, schedule a demo to get started!