Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Implement your product experience strategy by developing an execution plan with a timeline.

Data Visualization 105

Data Visualization User Testing Customer Experience Analytic Tools 105

Intercom, Inc.

MARCH 10, 2021

Avoiding burnout at work requires a lot of different strategies, with an emphasis on self-care – this is even more important in world of remote work, where the divide between work and life is more blurred than ever. Practice the art of the “positive no”. Enter the “positive no.” statement.”

Strategy 245

Strategy User Testing Product Research Research Software 245

280 Group

FEBRUARY 4, 2020

Read our interview with Hemke below for a bit of background, then sign up to see her in person at the event! Register now for the Trailblazing Women in PM – How To Blaze Your Own Trail event presented on March 11, 2020. I learned it was the perfect mix of customer interactions, strategy, and engineering. I loved the job!

Analytic Tools 263

Analytic Tools Data Visualization Technical Review Feedback Software 263

Department of Product

JULY 29, 2022

Product Positioning for Product Managers Why an understanding of how your product is positioned is critical A key responsibility for Product Managers is to define how their products are positioned in the market. This is the result of unique product positioning. Mark Frohnmayer is the Founder and CEO of Arcimoto.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Userpilot

NOVEMBER 19, 2023

This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Strategies and best practices to effectively cross-sell SaaS customers: Identify best cross-selling opportunities across the customer journey using path analysis. Why implement a cross-selling strategy?

Analytic Tools 100

Analytic Tools Feedback Software Data Visualization Reporting Tools 100

Userpilot

JULY 20, 2023

But you can turn all that around with the right strategies. Customers can downgrade or cancel subscriptions for a million reasons , but here are the main culprits: Bad product-customer fit: This mainly results from wrong positioning or sugar-coated marketing messages. Focus on major activation events. Why do customers churn?

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Intercom, Inc.

JUNE 9, 2020

These are all key components of a business resilience strategy, one that bolsters up a business that’s faced with challenges and sets it up for growth long-term. But soon afterward, businesses will need to act on broader resilience plans as the shock begins to upturn established industry structures, resetting competitive positions forever.”.

Strategy 197

Strategy Feedback Software Customer Experience Reporting Tools 197

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. How to build a CX strategy?

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Then you are in the right place! Let’s get right into it!

Product Research 96

Product Research Onboarding KPIs Customer Experience Data Visualization 96

Userpilot

SEPTEMBER 14, 2023

It’s important to define and execute a clear user segmentation strategy for a number of reasons: customer segmentation helps you personalize in-app experiences, improve retention , and drive product success. feature and event tagging) or surveys. There are many different ways to segment and define user segments.

Customer Experience 105

Customer Experience Analytic Tools User Testing Feedback Software 105

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. How to build a good user adoption strategy If you’re clueless about the adoption process in your company. Then you need to build an effective user adoption strategy that works. Lay out a customer journey map.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Userpilot can help you create advanced segments, monitor product usage , and collect user feedback to improve your strategy. Book a demo to get started! What is customer retention?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Business of Software Conference

MAY 17, 2022

Firstly, strategy and positioning are DIFFERENT things. Join Bob Moesta and April Dunford in this animated discussion of JTBD, vision, and strategy. Join Bob Moesta and April Dunford in this animated discussion of JTBD, vision, and strategy. Subscribe for new talks, episodes, and events. Unsubscribe any time.

Strategy 60

Strategy Vision Events Positioning 60

freshtrax

JULY 19, 2023

is further evidenced by the attendance figures of Anime Expo , the largest anime event in North America. Once a small gathering of under 2000 attendees, the event drew in over 385,000 anime fans this July at Anime Expo 2023! Once a niche interest, anime has become more and more popular in the U.S. Another U.S.

User Testing 74

User Testing Marketing Strategy Reporting Tools 74

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. How to build a good user adoption strategy If you’re clueless about the adoption process in your company. Then you need to build an effective user adoption strategy that works. Lay out a customer journey map.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Data Visualization 89

Userpilot

APRIL 18, 2023

But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Decide on customer engagement strategies to implement at each touchpoint.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Amplitude

FEBRUARY 1, 2021

All of that anxiety, and in the grand scheme of things, launch day isn’t a be-all and end-all event. It’s about adapting your marketing, product and go-to-market strategy to give your product the best chance at wide market penetration and adoption. In this context, your product launch strategy isn’t just a plan for launch execution.

Product launches 111

Product launches Strategy User Testing Product Research 111

Alchemer Mobile

DECEMBER 21, 2022

These groups all respond better to different engagement strategies, so you’ll have more success after splitting them up. You don’t have the same goals for all of these different groups, so why would your engagement strategy be the same? Keep your surveys targeted on a certain feature or event. When to use mobile surveys.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

280 Group

SEPTEMBER 11, 2019

To learn about these strategies more in-depth and receive a Product Management Career Plan Template, sign up for the webinar – How to Accelerate Your PM Career, Part 1: Top Strategies to Advance Rapidly on September 27, 2019. Within a few years he was CEO of a small startup and has held multiple CEO positions since.

Strategy 217

Strategy Product Management Product Manager Weak Development Team 217

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. Sounds simple, right? Not necessarily. What is SaaS marketing? What are SaaS best practices?

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? In order to do this successfully, you need to have a solid customer engagement strategy in place. Host virtual customer engagement events such as webinars. What are customer engagement strategies?

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Business of Software Conference

JUNE 21, 2019

From page 1 of Obviously Awesome: How To Nail Product Positioning So Customers Get It, Buy It, Love It , it was clear that the team at Business of Software needed to read April Dunford’s new book. Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

Positioning 56

Positioning Books User Testing Weak Development Team 56

Intercom, Inc.

MAY 13, 2021

We recently sat down with Linda to chat about how customer success matures as you move upmarket and which strategies can help you to better serve your customers going forward. You’re a big part of their tech stack, you’re a big part of their investment strategy, you’re a big part of their spend. What do I love?'”

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Userpilot

APRIL 26, 2022

As different customer segments adopt your product at different stages of its lifecycle, it is essential to select your product adoption strategies carefully. Before we dive into the strategies to drive adoption, let’s see what metrics you should measure to evaluate their success. 5 strategies to drive product adoption in SaaS.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Data Visualization 98

Business of Software Conference

MARCH 11, 2021

She is a globally recognized expert in Positioning and Market strategy. In this talk you will learn how to: use strategic positioning to carve out a place in the market where you can win against any competitor of any size and share a set of detailed examples where she did exactly that. Upcoming Events.

Positioning 40

Positioning Fractional CTO CTO Consulting 40

UX Planet

APRIL 1, 2024

For example, initial user research can set an anchor for product design strategy. Sunk cost fallacy This bias refers to the phenomenon where a product creator is reluctant to abandon a strategy or course of action because they have invested heavily in it, even when it’s clear that abandonment would be more beneficial. Anchoring bias.

User Testing 84

User Testing Product Research UX Presentation 84

Product Beautiful

AUGUST 24, 2016

As a product manager, you may view events as largely tactical and time-consuming endeavors. But the truth is that events aren’t just a sales and marketing tactic. Rethinking the Role of Events. So, what can we do to rethink event support and create events that actually benefit the product team? Here’s a start.

Events 40

Events User Testing User Friction Strategy 40

Userpilot

DECEMBER 7, 2023

Data-driven insights can help you create resilient product growth strategies. For instance, market research data can help you decide on effective product management strategies. Similarly, in-app behavioral data can help you to optimize the user experience, and event data can reveal areas of improvement in your conversion funnel.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

FEBRUARY 19, 2024

Create contingency plans, efficiently allocate resources, and implement communication strategies, such as in-app banners , for user notifications on system maintenance. These actions are vital for minimizing negative impacts on user experience and ensuring operational continuity during unforeseen events.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. Other strategies include using walkthroughs to help new users reach activation faster, creating an in-app help center, and providing top-notch customer support. NPS benchmarks.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Alchemer Mobile

DECEMBER 8, 2022

However, we don’t necessarily recommend this strategy because ultimately, you want to use the Love Dialog at strategic points to gain insight into the customer experience rather than just superficially boost your metrics. This is why we recommend asking it throughout the year, triggered by specific events (rather than seasonality).

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Userpilot

APRIL 17, 2024

Mixpanel provides insights into customer journeys to help businesses refine product-market fit and drive growth through data-driven strategies. Attention to negative and positive user feedback is crucial for understanding what needs improvement. This allows for more targeted marketing and product development strategies.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

freshtrax

FEBRUARY 28, 2024

The journey of Kit Kat in Japan is a fascinating tale of cultural adaptation, innovative marketing strategies, and a bit of serendipity. This coincidence became a cornerstone for Kit Kat’s marketing strategy in Japan, turning the chocolate bar into a symbol of good luck.

Marketing 108

Marketing Branding Messaging Positioning 108

Userpilot

JULY 24, 2023

Craft your product positioning statement. Create a targeted go-to-market strategy for your launch plan. For your launch to be successful, you must carefully identify the best time to launch, build hype around the launch event, leverage social proof to drive marketing, and work with a detailed checklist.

Product launches 98

Product launches User Testing Product Research ChatGPT 98

Userpilot

MARCH 17, 2024

It also helps you optimize your content marketing efforts and SEO strategy. Consequently, you would have to invest more resources in your organic strategy. A digital marketing dashboard provides a thorough understanding of the impact of your marketing strategy on metrics like conversion rates and digital engagement.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Dashboard 98