Folding Burritos

JANUARY 25, 2018

If we stop to think a little bit about our internal communication strategy we can be both more effective in getting the message through, and reduce the amount of time we spend on this (having specialized communication tools for PMs would help even further, but I’m working on that ). The communication dimensions. When should we say it?

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

UX Planet

DECEMBER 11, 2023

Design identity is not an aesthetic exercise, it is pure visual communication. There is a message that wants to be conveyed. This main message might be just the heart of the company itself. If I can reduce the whole company idea to a meaningful sentence that helps me visualise the purpose this is my first exercise.

Branding 52

Branding Messaging Reference Definition 52

Alchemer Mobile

JULY 29, 2020

Both exercises exist to help app publishers accomplish the same goal, but the mobile customer journey map can get you much closer to how people actually engage with and behave in your mobile product. The more you know about how customers use your mobile product, the more one-to-one your messaging with them can be. Now It’s Your Turn.

Customer Experience 130

Customer Experience User Testing Customer Feedback Data Visualization 130

Intercom, Inc.

DECEMBER 5, 2019

We’ve often said that the key to engaging your customers is to send the right message to the right person, at the right time. This isn’t a vanity exercise. The same is just as true about our content. That’s why we’d love to learn more about you – our Inside Intercom readers and podcast listeners.

User Testing 156

User Testing Customer Feedback Messaging Customer Experience 156

Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. Lisa explains that “Orchestration is a catch-all term that refers to orchestrating messages across different channels—sometimes referred to as cross-channel orchestration.” Tweet This.

Product Research 177

Product Research Data Visualization User Testing Research Software 177

The Product Coalition

FEBRUARY 24, 2023

I’ll make my last cup of joe, visit coworkers in their offices, or review personal items like emails or messages from friends. This consists of writing my book, getting errands done, talking to friends, or other hobbies (exercise, gaming, reading). 3–4 PM is when I can block out some time to get focused work done.

Technical Review 114

Technical Review Feedback Software Product Research Messaging 114

Alchemer Mobile

DECEMBER 22, 2020

For example, if someone uses your curbside pickup experience, send them a message a week later thanking them and then asking how you can improve. For many, simple routines like eating, sleeping, and exercise are now challenges, and the stress of this pandemic has left many overwhelmed and unmotivated. Data and Security. Helpfulness.

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

People-First Product Leadership

JANUARY 22, 2024

Such an exercise is called “ Elephants, Dead Fish, and Vomit ” and originates from Airbnb. an exercise I like to do is from Coda and is called “Is your team laying bricks or building a cathedral”? Here are two exercises to help identify commitment to change. Build in buffer time. To go from 1% to 3.5%

Product Management 52

Product Management Product Manager Customer Experience Product Research 52

Alchemer Mobile

MARCH 11, 2021

As you’ll be able to see after going through this exercise, simply letting people leave any feedback they want on the app store isn’t useful or productive. Message centers. Message center. A message center provides a two-way conversation channel to do just that. Love Dialog. Rating prompts. In-app surveys.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Product Talk

NOVEMBER 17, 2021

With each person, the message got a little more distorted. This means that by the time it gets to the engineers, the message is unrecognizable. These visual exercises facilitate the work of discovery. These exercises result in visual artifacts that are easy for other people on your team to understand.

Product Research 222

Product Research User Testing Customer Experience Feedback Software 222

Userpilot

AUGUST 10, 2023

Start with showing personalized messages based on data you’ve gathered via survey. For example, you could show a welcome message referencing a specific ‘job to be done’ You could also send automated emails with relevant content based on user behavior. Book a demo with us to learn more! What is behavioral marketing?

Analytic Tools 98

Analytic Tools Feedback Software Marketing Product Marketing 98

The Product Coalition

OCTOBER 18, 2022

Not through messaging like slack. Scheduling is an exercise in masochism Because the act of scheduling is painstaking. And then when you finally do manage to find a time in two weeks, you get a message 3 minutes before the meeting from one of the key participants that something came up last minute, and she can’t make it.

Product Management 120

Product Management Product Manager Customer Experience Management 120

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? We also show you how to create a message map for your SaaS! Utilizing message mapping ensures all team members’ alignment in their communication across various channels. Let’s get to it! Book the demo!

Messaging 100

Messaging User Testing Research Software Analytic Tools 100

The Product Coalition

JUNE 28, 2020

They also have dedicated focus for improving sleep quality and iPad version of their App also includes guided physical training exercises. This gives the user a much-needed sense of progress and accomplishment in the early days until he finds the exercise itself to be intrinsically rewarding.

Feedback Software 183

Feedback Software Customer Experience User Testing Customer Feedback 183

Product Innovation Educators

JANUARY 29, 2024

With physical fitness, we know you should eat healthy, sleep enough, and exercise, but we don’t have a lot of clarity around what exactly you should do to build a proactive mental health practice. There is an exercise I call an emotional push-up.

Leadership 99

Leadership Product Research Product Management Product Manager 99

Intercom, Inc.

FEBRUARY 21, 2018

Despite common belief, arming your sales team with live chat doesn’t have to be a costly exercise; it just requires a more efficient way of working and some prep work ahead of time. At Intercom, our sales team (the SDR team, to be precise) uses live chat to capture and convert these high-intent website visitors.

Product launches 199

Product launches Customer Experience Messaging Startups 199

The Product Coalition

MARCH 10, 2021

c) Think like your user : An empathy exercise can help the whole team clarify their customers’ and users’ pain points. Even a short empathy exercise can help align the team on the user’s pain points and needs. Subscribe to my blog to receive a downloadable discovery and empathy exercise deck.

Research Software 144

Research Software Webinar Product Research Customer Experience 144

Userpilot

NOVEMBER 19, 2022

Userpilot can help product service managers collect user feedback, analyze user behavior data and improve communication via in-app messaging. On the one hand, they deal with market research and messaging just like the marketing team. These are not one-off exercises. Want to see how? Book the demo! Act as brand managers.

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

The Product Coalition

APRIL 22, 2021

In our specially designed auditions, product managers perform real-world exercises to assess how they think about problems in an environment where nobody from the company knows anything about their experience, their background, or their formal education. Design a new type of exercise equipment for people under the ages of 15.

Analytic Tools 129

Analytic Tools Research Software Feedback Software Product Management 129

Intercom, Inc.

DECEMBER 31, 2019

And then there’s messaging. Consider WhatsApp, founded in 2009 and now hosting more than 65 billion messages every day. In China, WeChat, which launched in 2011, sends about 45 billion messages every day. The era of the smartphone can also be seen as the era of personal messaging. The impact of social media.

Artificial Inteligence 259

Artificial Inteligence Entertainment Customer Experience Messaging 259

The Product Cafe

APRIL 14, 2024

Moe ended his conversation with us with an enriching message. Drawing a clear line between manipulation and influence is crucial: manipulation focuses on personal goals, whereas influence is focused on steering toward positive organizational outcomes.

Product Management 52

Product Management Product Manager Customer Feedback Feedback Software 52

Mind the Product

NOVEMBER 1, 2017

A thorough persona workshop, including profile building and persona activating exercise, can take up to two days. Persona Activating Exercises. If time allows, I strongly recommend you do some persona activating exercises. The two most frequent exercises I use in my workshops are: Write lines. It’s just a messaging queue.”

Workshop 96

Workshop Construction User Testing Customer Experience 96

280 Group

APRIL 19, 2020

Product Managers can more effectively exercise product leadership in an organization where teams are aligned around creativity and innovation. And within an Agile Transformation effort, PMs are best suited to champion the message of innovation, customer-centricity, and creativity.

Agile 279

Agile Product Management Product Manager Customer Experience 279

Mironov Consulting

FEBRUARY 28, 2024

”)  Building software is a complex intellectual team exercise, not simply reading specs or typing.    There’s a ton of real-world evidence that overloading a system or team delivers less total output, so starting more things means finishing fewer of them. 

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Product Management University

APRIL 9, 2020

If there was ever a time to make sure your product priorities and marketing messages are in lockstep with the new priorities of your target customers, it’s now. Product Management University On-Demand is an online replication of our classroom training complete with video instruction, B2B examples, hands-on exercises and great templates.

Customer Experience 130

Customer Experience Healthcare B2B Framework 130

The Product Bistro

DECEMBER 11, 2018

It is long, so get a fresh cuppa… Without further ado, here is the message I sent: Sent: Friday, September 18, 2009 8:05 AM. this time in conjunction with the 2006 Strategic Thinking exercise. If your going away message fires off an email storm, you will be cursed. To: Geoffrey Anderson. That was a fun week.

Sales Training 195

Sales Training Travel Customer Experience Messaging 195

The Product Guy

APRIL 9, 2019

Some fundamental principles I found helpful when starting this exercise, Keep it short and sweet so that you can quickly memorize the core message. Overall, some valuable lessons captured from this exercise, “How does this strategy framing help translate into actions?”.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

Product Management Lessons from the Trenches

JULY 24, 2018

buy something) in order for the company to make money: Hint: You are gonna need a nice clean whiteboard for this exercise because it’s going to get messy Write up the high-level formula that clearly describes your business model- variables that make up the revenue (and expense side) of your equation.

Data Visualization 150

Data Visualization Analytic Tools Customer Experience Download 150

The Review by First Round

JANUARY 13, 2022

From category creation and company purpose, to messaging, brand personality and launch strategy, Arielle details both common pitfalls to avoid and the exercises and frameworks that she shares with founders in her consulting work.

Branding 52

Branding Startups Marketing Consulting 52

Mixpanel

FEBRUARY 16, 2024

This exercise developed our team’s first principles for understanding who we’re solving for. Vocalizing these points helped the team gain perspective and prevented them from assuming that all customers think like them (an easy trap to fall into).

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

People-First Product Leadership

APRIL 5, 2024

Advancing to the next level is never a check box exercise. Click on a link above to sign up or message me - dianas(at)gmail.com. Click on a link above to sign up or message me - dianas(at)gmail.com. I recommend taking any career competencies framework as the starting point.

Leadership 59

Leadership Customer Experience Product Research Messaging 59

The Product Coalition

APRIL 2, 2022

People with this competence: - Are skilled at winning people over - Fine-tune presentations to appeal to the listener - Use complex strategies like indirect influence to build consensus and support - Orchestrate dramatic events to effectively make a point A good part of our job requires the exercise of influence.

Product Management 160

Product Management Product Manager User Testing Customer Experience 160

Mixpanel

DECEMBER 3, 2020

Every interaction, every message, every touchpoint matters to customers. Dynamic Content: connecting with tailored messaging. Want to message new users from a certain sign-up source? Clearly, getting the right message to the right people pays dividends. Customer experience. times more revenue than competitors.

Data Visualization 111

Data Visualization Analytic Tools Reporting Tools Research Software 111

The Product Coalition

APRIL 12, 2021

This is a hard exercise when you have 10 priorities you’d like to list, but it also helps you recenter. My message was that we need to think about what we are prioritising and what is the most relevant criteria. Your role as a leader is to help everyone have a clear focus. I encouraged the team very early to try new things.

Customer Experience 114

Customer Experience Product Management Product Manager User Testing 114

The Product Coalition

MARCH 27, 2022

This little gardening exercise and the patience it required led me to think about the things in our daily work as product leaders that simply take time, and there is nothing we can do to speed up the process. You can’t always know in advance what will work, and you might need to repeat yourself many times until the message sinks in.

Customer Experience 141

Customer Experience User Testing Product Research Data Visualization 141

Arpit Rai

JUNE 27, 2019

notifications on your phone, responding to Slack and WhatsApp messages, replying to emails etc. It would then take another 10 to 15 minutes for my focus and concentration levels to reach where they were before I was interrupted by that pesky Slack message. I only check my email and Slack for new messages when I want to.

Travel 52

Travel Messaging Events Management 52

Mind the Product

SEPTEMBER 2, 2019

It’s hard to exercise reliable Ford-like intuition about what the product should do, and if you don’t talk to customers you risk building something that totally misses the mark. This type of bias can lead to overly complicated products or messaging that is overly nuanced.

User Testing 107

User Testing Customer Feedback Feedback Software Marketing 107