Userpilot

MARCH 25, 2024

Product tours are very common in SaaS products. We also show you a few good product tour software tools. TL;DR Product tours are in-app experiences that guide users through the main product features, usually when they start using it for the first time. Ready to dive in? Moment and help them adopt the key functionality.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. ⏱️ With this hypothetical concept, I designed an app which could take you to any place or time on Earth. Feedback Integration ? No search bar provided so the user keeps exploring the app.

Customer Experience 73

Customer Experience Travel Feedback Software UX 73

Alchemer Mobile

APRIL 28, 2021

One size did not fit all for Utilities apps in 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category. 2021 Engagement Benchmarks for Utilities Apps. Ratings and Reviews. Surveys and Messages.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Average app review volume. Average app ratings.

Finance 147

Finance Travel Research Software User Testing 147

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers. What is in-app messaging?

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Userpilot

DECEMBER 13, 2023

Value innovation – providing an innovative and disruptive solution to user problems at a lower cost to maximize the perceived value of the product. Tell them to imagine that they have traveled into the future and their ideal solution already exists. Ready to build your own UX strategy?

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Alchemer Mobile

APRIL 22, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Business Services category. Below is a summary of our research specifically on Business Services apps. 2021 Engagement Benchmarks for Business Services Apps.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software Research Software 246

Alchemer Mobile

DECEMBER 8, 2022

Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months). When’s the best time to solicit feedback? So, we analyzed data from the last calendar year for mobile app customer sentiment and uncovered some intriguing insights.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

The Product Coalition

JANUARY 25, 2024

Many transactional chatbots interact with external systems, databases, or APIs to perform actions, whereas advanced transactional chatbots utilize reinforcement learning, a machine learning technique , to improve performance over time. It decides how to guide the conversation toward achieving the user’s goal.

Artificial Inteligence 141

Artificial Inteligence Reporting Tools Feedback Software Research Software 141

Alchemer Mobile

MARCH 16, 2021

2020 reset the mobile app engagement playing field. In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Turn apps into listening channels.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. While companies took varied approaches to improving app retention, one theme is clear: Most mobile teams’ focus has shifted to retention over acquisition. App Retention in 2021. 30-day Retention. 90-day Retention.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Userpilot

APRIL 11, 2023

According to available retention data, the media industry and professional service providers enjoy the highest average customer retention rate by industry (84%), while the travel and hospitality industries have the lowest (55%). SaaS companies generally enjoy a high retention rate, with an average CRR of about 90%.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

NOVEMBER 30, 2023

Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Tracking user behavior in-app enables product teams to find ways to improve product experience. What are examples of market gaps? Canva is another one.

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Product Talk

FEBRUARY 28, 2024

Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey. From this feedback, Kelsey’s team quickly zeroed in on a potential solution.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

The Product Coalition

NOVEMBER 14, 2023

Queue the time travel music…. software vs. hardware), industries, and companies. You need your engineering, design, and marketing partners to succeed (if it’s a software company). Collaboration and Communication : PLM tools and methodologies often promote collaboration across departments. You are not alone. roadmaps?”

Feedback Software 128

Feedback Software Roadmap Product Research User Testing 128

Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does. Marketing-led strategy.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

Userpilot

JUNE 8, 2022

How do you get feedback on what new features to build next? Being up to date with customer feedback is more important than ever as it gives you direct insights into what people think and feel, without you pushing them to say it. Make sure you acknowledge the positive feedback. Tip: Be very proactive and respond quickly.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Branding 105

280 Group

NOVEMBER 15, 2021

I effectively became the translator between business units and technology teams as part of a large corporate initiative. We were partnering with several individuals in technology on a merger, and they needed my subject matter expertise to understand the bare requirements in order to create a solution. The idea made me nervous.

Feedback Software 296

Feedback Software Product Management Product Manager Management 296

The Product Coalition

AUGUST 3, 2023

The Solution: Describe the unique value proposition that sets your product apart from competitors. For example, “Through an AI-powered ride-sharing platform that optimizes routes for reduced travel time and environmental impact.” The Differentiation: Highlight the unique features or technology that differentiates your product.

Vision 130

Vision Product Research User Testing Roadmap 130

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. What is consumer-generated marketing?

User Testing 87

User Testing Feedback Software Analytic Tools Data Visualization 87

Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m Because technology differentiation is no longer a real factor today start ups, it turns out that most products are succeeding or failing due to core product/market fit followed by the distribution strategy.

User Testing 105

User Testing Research Software Feedback Software Startups 105

The Product Coalition

FEBRUARY 14, 2023

Photo by Andrew Neel on Unsplash The content of a case study depends on the problem you want to solve: Product Design- design a fridge for the blind, build a marketplace for collectibles Product Strategy- you’re a PM at Meta & they want to explore the travel space, is it a good idea? if so, what would you build?

Customer Experience 146

Customer Experience Analytic Tools Feedback Software Product Management 146

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. For multiple years running, data has shown us that well-timed in-app interactions improve customer engagement and response rates. Retail & Shopping. Food & Drink.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

280 Group

AUGUST 9, 2022

That was back in 2011 when we didn’t have the P roduct M anagement terminology, but I loved the intersection of thinking about the customer, the technology, and how the marketplace dynamics fit with business strategy. As a mom of a 3-year-old, I realized how women have low expectations for solutions. Any guiding motto? .

User Testing 296

User Testing Research Software Feedback Software Product Research 296

Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Alongside the continued app economy boon, mobile retention, interactions, ratings, and expressed emotion flourished. Close customer feedback loops. Healthcare.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

BrainMates

APRIL 8, 2020

In the past two months, the coronavirus had shifted from being a worrying news article and a nuisance for travellers, to a global pandemic that changed all our lives and posed serious problems to our business. It meant, however, that we only had 7 days to come up with a solution. Setting out for the brave new world. So, how did it go?

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. Say I want to offer a product that reduces the blood sugar levels of individuals who have type-2 diabetes and that generates £50k of revenue within the first 12 months of launching the app.

Feedback Software 246

Feedback Software Data Visualization Analytic Tools Research Software 246

Userpilot

OCTOBER 16, 2023

We also dive deeper into the tools and processes needed for product analytics. Others track product usage data or serve as tools for user journey analysis. For SaaS products, this can mean when your users first sign up for a free trial or a freemium account. This includes tools like Google Analytics, HubSpot , etc.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

280 Group

MARCH 13, 2020

We heard from PM veterans, like Lizza Diaz, their success stories, lessons from past failures, candid feedback on how to tackle gender parity in PM, and actionable insights to move forward with. Although a stretch from the technology perspective, it was a great opportunity to transition into product management.

Product Management 263

Product Management Product Manager Feedback Software Travel 263

Usersnap

MARCH 8, 2021

We are happy and proud to have him in our Feedback Tribe (provided by Usersnap) to learn hands-on insights on how optimize customer experience can grow your business. In the fireside chat “CX’er Huddle in the Feedback Tribe”, we will talk with him about his hands-on experiences and relevant lectures for you. About Adrian Brady-Cesana.

Feedback Software 98

Feedback Software Customer Feedback User Testing Weak Development Team 98

280 Group

FEBRUARY 9, 2020

Hear from PM veterans, like Brandye Sweetnam, their success stories, lessons from past failures, candid feedback on how to tackle gender parity in PM, and actionable insights to move forward with. A little about you… I have always had wanderlust – I love to travel and can’t sit still for long! Any missteps along the way?

Product Management 234

Product Management Product Manager Feedback Software Travel 234

280 Group

DECEMBER 6, 2023

Like product management principles, it’s not a one-size-fits-all solution; we must adapt the principles we learn to our organization’s culture, products, and stakeholders. Both emphasize a customer-centric approach, the importance of prioritization, and the need for continuous feedback loops.

Technical Review 177

Technical Review Product Research User Testing Certifications 177

Usersnap

JULY 16, 2021

Like Amazon and Yahoo, Google’s platforms dually sought to net casual users and facilitate the growing “web 2.0” The necessity of travel, though, as well as regional variety of participants and pace of research can suffer if businesses over-rely on this traditional method. Online exercises often focus on software.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

UX Studio

DECEMBER 14, 2023

We made an impact in challenging industries, from cybersecurity to healthcare, and we took the challenges of fintech solutions to logistics. First, we experimented with concepts, tiny MVPs such as “Marky”, which was a transcript app just one step ahead of the public explosion of voice recognition technologies.

Research Software 90

Research Software UX Feedback Software User Testing 90

280 Group

NOVEMBER 16, 2023

One time it took me two years to sell this platform idea within my company. I get questions like, “What is the difference between what you do and what Technology does? It takes rounds of feedback before we actually nail it down. About the Author Nicole Tieche is a Solutions Specialist at 280 Group.

Research Software 317

Research Software Product Research Product Management Product Manager 317

280 Group

AUGUST 14, 2023

Key lessons learned: Stay open to new ideas, consider market readiness before launching products, and maintain internal alignment despite conflicting feedback. When hiring Product Managers, Corre values diverse perspectives, curiosity, business sense, communication skills, and interest in technology.

Product Management 156

Product Management Product Manager Feedback Software User Testing 156

ProductPlan

MARCH 26, 2019

You can be a successful product manager without any tools. But while you can certainly muddle through and survive with a spreadsheet to manage your backlog and a Post-It note roadmap, there are plenty of tools out there that could make you—and your entire product development organization—more productive. Make some assumptions.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66