Mind the Product

AUGUST 28, 2017

I still get a buzz out of knowing my team has moved a number or nudged a behaviour in a positive way, through the art of product management.” He thinks a product manager should be allowed to be flexible with the framework they use, “ultimately it’s about shipping, and you know if you’re shipping or not”. It’s food for the soul.“.

Analytic Tools 154

Analytic Tools Research Software User Testing Customer Experience 154

The Product Coalition

MARCH 23, 2018

Your plan is your framework for every decision to ensure that you are walking along the right path. This concept is not new to leaders but might be new to the realm product leadership.” Leadership want the company to grow. Everything you choose to improve or build in your SaaS product should support the business.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Pragmatic Marketing

MAY 25, 2020

In technology circles, the term “disruption” conjures images of positive shaking of the status quo by derivative, innovative offerings that make the user’s life easier. ” We posit a contra idea to consulting firms. ” We posit a contra idea to consulting firms. ” You can’t.

Framework 91

Framework Government Entertainment Consulting 91

Pragmatic Marketing

MAY 25, 2020

In technology circles, the term “disruption” conjures images of positive shaking of the status quo by derivative, innovative offerings that make the user’s life easier. ” We posit a contra idea to consulting firms. ” We posit a contra idea to consulting firms. ” You can’t.

Framework 91

Framework Government Entertainment Consulting 91

Intercom, Inc.

AUGUST 6, 2020

Being a fan and being familiar with the product and the community, how did that influence your decision in taking on the CEO position? You’re creating the Q&A platform plus the terms of how we want to govern the community or how the community governs itself. Jordan: You talk about governance. Jordan: Cool.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Leadership: Create a shared language for product, engineering, and go-to-market to describe customers.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Agile Velocity

JANUARY 13, 2022

However, this often means there is no core leadership or guiding coalition, so it results in ‘pocket agility’ with localized benefits and incoherent practices and processes that are hard to sustain or optimize. . It could also result in top-down governance and enforcement, with the focus being more on ‘doing’ and not ‘being’ agile.

Feedback Software 59

Feedback Software Agile Data Visualization Leadership 59

The Product Coalition

FEBRUARY 26, 2022

I even know some highly effective organisations with hundreds of thousands of users who just have product designers instead of product managers in most of their squads and are seeing positive results. Some unconsciously believe frameworks can be used as a defence against being strong-armed into poor prioritisation choices.

User Testing 187

User Testing Weak Development Team Customer Experience Customer Feedback 187

Pragmatic Marketing

OCTOBER 18, 2019

What is the value in developing a consistent language, vocabulary and framework to a cross-functional organization? From pre-sales to consultancy to support to product management and product marketing and then into technical leadership roles. You and I have the same view of what that looks like. Neal Watkins. That's 100% correct.

Feedback Software 70

Feedback Software User Testing Framework Customer Experience 70

Pragmatic Marketing

OCTOBER 18, 2019

What is the value in developing a consistent language, vocabulary and framework to a cross-functional organization? From pre-sales to consultancy to support to product management and product marketing and then into technical leadership roles. You and I have the same view of what that looks like. Neal Watkins. That's 100% correct.

Feedback Software 70

Feedback Software User Testing Framework Customer Experience 70

Business of Software Conference

OCTOBER 11, 2023

It is important to have a kind of a trusted advisor How would you position yourself best to make an acquisition most valuable? Will getting the app be dangerous for you? What would make it easiest to integrate the process into their business Every segment is different — every acquiring company is different as to what they are looking for.

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

AUGUST 29, 2019

Pipedrive’s SVP of Sales, Tara Bryant, on building a solid sales framework. When I started, they had a big growth plan as far as headcount, but they were a little bit looser on processes and cadences and things like that framework I was talking about. In today’s episode, we’re featuring some of our favorite advice from those chats.

Data Visualization 172

Data Visualization Feedback Software Customer Feedback Customer Experience 172

Mind the Product

NOVEMBER 18, 2016

For lean and agile thinking to work we need to have a humble mindset… we work in software, which is complex and unpredictable, and it requires the organization from the top down to embrace a position of humility.”. A Framework For Big Companies. There is no shortage of frameworks available for lean startup at scale, says Gothelf. “As

Reporting Tools 70

Reporting Tools Data Visualization Product Research Analytic Tools 70

Intercom, Inc.

SEPTEMBER 26, 2019

You start with a baseline infrastructure and framework that people build on top of. From there we actually built some enterprise capabilities that customers wanted around governance and compliance. But the way that you do it is in multiple stages. We joined CNCF about a year or so ago.

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170

Userzoom

APRIL 18, 2018

And with this new framework, there’s a new regime of fines imposed by The Information Commissioner’s Office (ICO) for any infringement. Was there any kind of messaging around, “This is a government-mandated thing. We’re in a fortunate position in that we have a dedicated GDPR lead. It feels a bit disingenuous.

User Testing 73

User Testing Product Research Testing UX 73

Business of Software Conference

DECEMBER 11, 2019

And it also goes with this idea that even when you think about different frameworks of agile no process should ever inhibit the ability for a team or a company to be successful. The second part of it is a lot of times company’s senior leadership don’t really like the idea. Now I have to talk about negative. Funfetti Cake.

Agile 61

Agile Weak Development Team Feedback Software Reporting Tools 61

Intercom, Inc.

MARCH 1, 2018

Then, any change you introduce, even a really positive change, is going to throw that efficient flow off balance. We don’t really have a framework for this at GitHub, but I think we try to take more of a common sense approach, which just means we take into account all of the context. Things that your users use every day.

Customer Experience 209

Customer Experience User Testing Customer Feedback Feedback Software 209

Userzoom

DECEMBER 11, 2019

Before, it was only required for government and federally funded organizations to be 508 compliant , which is the online equivalent of the Americans with Disabilities Act (ADA). Now UX pros will get a seat at the proverbial table and this will grow into leadership positions with managed budgets and resources.

Data Visualization 92

Data Visualization User Testing UX Research Software 92