Framework Guidelines Technical Review Weak Development Team 
Intercom, Inc.
OCTOBER 12, 2021
As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers. Here’s why.
BrainMates
OCTOBER 20, 2024
One of the critical tools that can help product managers improve customer satisfaction is the SERVQUAL model or Customer Service Gap model , a framework for identifying and addressing gaps in service delivery. Regular customer feedback loops, user testing, and post-launch reviews are crucial.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Alchemer Mobile
FEBRUARY 2, 2021
According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. The bad news? You don’t need a big budget or a dedicated marketing team to market your app. If possible, add at least one person from the App Store and Google Play editorial teams to your influencer list.
Intercom, Inc.
APRIL 23, 2018
Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. You are only as strong as the weakest link in your privacy ecosystem.
UX Studio: Product Management
JANUARY 11, 2021
At UX Studio , while we develop our products, uxfol.io and copyfol.io , we are mainly focused on agency work, meaning that we cooperate with several clients as external teams. This post was written from the perspective of designers, mainly intended for external teams and entrepreneurs. Five challenges and solutions.
Lenny Rachitsky
SEPTEMBER 3, 2024
Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. What makes consumer subscription apps unusual is that most don’t have sales teams, which means the product must be able to sell itself organically and through paid advertisements.
The Product Coalition
OCTOBER 30, 2023
It was another bad start to what seemed like Groundhog Day. “I An outcome-oriented approach helps teams remain focused on the bigger picture, ensures efforts go toward delivering meaningful value to customers, and gives them the freedom to figure out the best way instead of having ‘the way’ committed well before discovery.
Expert insights. Personalized for you.
222 
Let's personalize your content