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Structuring a product discovery knowledge base (pt. 4/6)

The Product Coalition

Article 4 in a series about how to establish a robust, scalable, and lean product discovery framework in your organization. Continue reading on Product Coalition ยป.

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Benefits of a product discovery framework (pt. 2/6)

The Product Coalition

This article is part of a wider guide on how to establish a product discovery framework in your organization. Establishing a product discovery framework from scratch takes cross-team effort, so itโ€™s important to get the right people on board from the start. To do this, you need to build a structured and scalable knowledge base.

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A guide for establishing a product discovery framework (pt. 1/6)

The Product Coalition

A practical guide for building a robust, scalable, and lean product discovery framework in your organization. A product discovery framework can ease growing pains A framework can help everyone at your org feel comfortable and confident in the direction of the product. Hint: admin is a big part of it?โ€”?but

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The ultimate customer support tech stack for 2022

Intercom, Inc.

Youโ€™ll learn the ingredients of a winning modern support tech stack and the key ways to optimize your stack through a proven framework. Once youโ€™re clear on your goals, a solid framework can help you pinpoint the exact tools and capabilities your team needs to succeed. Integrated knowledge base. Let’s dive in.

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User Documentation: The Ultimate Guide for Product Managers

Userpilot

To create documentation of your own: start by defining what you’re trying to achieve , make sure you understand your audience , use a clear framework or outline to structure what you’re doing, choose your selected medium, and iterate your documentation over time. Knowledge base. Goal setting framework.

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A Deep Dive into the Software Development Life Cycle (SDLC)

The Product Coalition

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. Documentation and Knowledge Base Maintain up-to-date documentation that reflects the softwareโ€™s current state and features. Scrum Methodology in Focus In-depth look at the Scrum framework within Agile.

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Product thinking: behind our new Messenger home screen

Intercom, Inc.

Powered by our knowledge base product , it suggested articles to people after they typed a message. It worked well, but we started to ask ourselves: what if we could get people to check out the knowledge base before typing a message? This was a framework to allow Messenger apps to be sent in conversations.