Userpilot

APRIL 14, 2023

Welcome surveys are a great tool to avoid losing potential customers during onboarding. So let’s explore the best practices for creating welcome surveys and provide examples of how they can help improve user sentiment. TL;DR Welcome surveys are sent to brand-new users after they signup for your product or service.

Feedback Software 98

Feedback Software Product Research Data Visualization Customer Experience 98

Userpilot

JANUARY 23, 2023

A properly-crafted growth marketing framework brings clarity and direction to your SaaS business. It also covers the following: The definition and benefits of a growth marketing framework. It also covers the following: The definition and benefits of a growth marketing framework. What is a growth marketing framework?

Analytic Tools 98

Analytic Tools Feedback Software Framework Data Visualization 98

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys. Which survey delivery method is best? Why should you analyze SaaS survey data? How to find the right software for your needs.

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Product Research 103

Product Talk

MARCH 1, 2023

To help highlight that real teams do work this way, we ran our inaugural CDH Benchmark Survey this past fall, where we asked teams about their discovery habits. This is the second post about this survey. It covers who we talked to, how we found them, and explained the goals of the survey. I’ll add that to next year’s survey.

Product Research 193

Product Research Data Visualization Customer Feedback Weak Development Team 193

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. What is a product analytics framework? Why is it important to create product analytics frameworks?

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

JANUARY 29, 2023

Why do product managers need a new feature validation framework? TL;DR Product managers need a new feature validation framework to ensure that they meet user needs or drive organizational goals and avert product failure. Your new feature validation framework should consist of at least 3 techniques. How can you build one?

User Testing 98

User Testing Product Research Framework Feedback Software 98

Userpilot

MAY 29, 2023

Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. A customer engagement model or framework makes organizing and deploying various customer engagement strategies easier along the customer journey. What is a customer engagement framework?

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Userpilot

NOVEMBER 24, 2022

Can the RACE framework refine your strategic thinking ability and thus provide you with a simple but effective marketing strategy? Although there are multiple models for defining marketing strategies and tracking marketing success, the RACE framework provides a solid, practical, and simple direction to market strategy development.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. Our guide introduces 15 popular prioritization frameworks along with their pros and cons. What is a feature prioritization framework?

Framework 98

Framework Feedback Software Onboarding KPIs User Testing 98

Userpilot

APRIL 23, 2023

What’s a product metrics framework? We also look at how product managers can use Userpilot to implement product metrics frameworks. TL;DR A product metrics framework is a set of metrics used to measure the performance and success of a product so that you can improve it. What is a product metrics framework?

Onboarding KPIs 98

Onboarding KPIs Framework Analytic Tools Feedback Software 98

Intercom, Inc.

SEPTEMBER 7, 2021

At Intercom, we recently introduced a new decision-making framework for our Support team that ensures that everyone is heard and feels involved. We use our twice-yearly company survey to pulse check on how the team feels regarding decisions being made that affect their day to day. Exploring decision-making frameworks.

Framework 129

Framework Feedback Software User Friction Reporting Tools 129

Usersnap

OCTOBER 3, 2023

Various UX measurement frameworks exist, including HEART, SUS, NPS, and CES. This article delves into demystifying and detailing the HEART framework’s implementation for UX evaluation. What is Google’s HEART Framework ? Happiness Engagement Adoption Retention Task Success When should we use the HEART framework?

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

ProductPlan

AUGUST 4, 2022

Product roadmapping frameworks work in a very similar way. According to ProductPlan’s 2022 State of Product Management Report , it’s the most challenging aspect of product management, with 22 percent of survey respondents ranking it as their biggest hurdle. 3 Examples of Roadmapping Frameworks. Timeline roadmaps.

Framework 93

Framework Roadmap Feedback Software Customer Feedback 93

Userpilot

FEBRUARY 15, 2023

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? In this article, we consider: What a survey pop-up is and the benefits of using one. The best pop-up survey design examples to keep in mind when designing yours. What is a survey pop-up?

Product Research 98

Product Research Feedback Software Data Visualization Analytic Tools 98

Userpilot

SEPTEMBER 10, 2022

What is a framework for problem-solving? We also look at examples of different frameworks and the main steps in the problem-solving process. A framework for problem-solving allows product teams to find the causes of the problems and generate solutions in an organized way. What is a problem-solving framework?

Framework 98

Framework Feedback Software User Testing Research Software 98

Userpilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. In this article, we discuss different types of questions, and how to write good surveys. In this article, we discuss different types of questions, and how to write good surveys. TL;DR A good survey question is clear, concise, and appropriate. Let’s begin!

Customer Feedback 98

Customer Feedback Data Visualization Product Research User Testing 98

Userpilot

JULY 10, 2023

Do you think that leading questions should always be avoided in customer surveys? So let’s check out leading questions examples and when you should use/avoid them in a survey to accurately capture user sentiment. TL;DR Leading survey questions prompt users to give a predetermined response to customer surveys.

Product Research 75

Product Research Customer Feedback Data Visualization Customer Experience 75

Userpilot

DECEMBER 3, 2021

Want to know how you can use the HEART framework to improve user experience? Google’s HEART framework has been designed to enhance product experience at every stage of the user journey. The HEART framework uses the right combination of user-centered metrics to deliver an enhanced user experience. Heart framework process.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Userpilot

AUGUST 16, 2022

What if you knew that not all goal-setting frameworks are beneficial to your team? There are a plethora of goal-setting frameworks out there. But choosing a framework is easier said than done. Let’s dive into this article to find the perfect goal-setting framework to grow your product. Tiered goals framework.

Feedback Software 98

Feedback Software Research Software Framework User Testing 98

Userpilot

NOVEMBER 30, 2023

That’s whose problems you want to solve, Based on goals and audience, select a range of research techniques, like surveys , interviews, or user behavior tracking. User experience surveys User surveys are one of the most popular research methods. An in-app survey for UX research. Next, choose the research audience.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

OCTOBER 8, 2022

Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. A customer onboarding framework is a structured way of thinking about the set of actions, activities, and tools that go into helping a customer experience value. Resource Center. Checklists.

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Framework 98

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? NPS surveys distill the complex concept of customer satisfaction into a single, pivotal question to both gauge customer loyalty and the likelihood of clients recommending a business efficiently.

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? Keep reading to learn: Pros and cons of NPS and CSAT surveys. How to build CSAT and NPS surveys. Send NPS surveys to customers who’ve had a recent experience with your product or service. A follow-up qualitative question for NPS surveys.

Customer Satisfaction 98

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 98

Userpilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A product adoption framework is a set of tools, tactics, rules, metrics, and more – all aimed at helping improve your adoption rate.

Analytic Tools 98

Analytic Tools Feedback Software Framework Onboarding KPIs 98

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? This post lists the different questions to ask users on your survey concerning their experience with your software. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. What are user experience surveys?

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

SEPTEMBER 23, 2022

What is the product-market fit framework? The product market fit framework is a strategy that helps achieve and maintain the PMF. Measuring product market fit can be done through PMF surveys and by tracking the LTV:CAC ratio , retention rate , and NPS. What is a product market fit framework? Let’s jump in!

User Testing 59

User Testing Product Research Feedback Software Framework 59

Userpilot

JUNE 30, 2022

The product management jobs-to-be-done framework relies on the idea that the customer is ready to spend money on a product only when it helps them complete a particular job. According to the framework, customers don’t buy products but only hire them when they need them. What is the origin of the jobs-to-be-done framework?

Feedback Software 97

Feedback Software Research Software Framework User Testing 97

Userpilot

FEBRUARY 17, 2022

If you’ve read Teresa’s Torres book, Continuous Discovery Habits , you’re probably familiar with her continuous discovery framework for building better products that are actually guided by user feedback. What are the benefits of using a continuous discovery framework? Teresa Torres Continuous Discovery Framework.

Product Research 98

Product Research Framework User Testing Research Software 98

Userpilot

JULY 8, 2021

Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? Dave McClure's Pirate Metrics framework. What are Pirate Metrics?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

NOVEMBER 15, 2021

Let’s dive deep into product experimentation tactics and uncover why implementing and using such a framework can be game-changing for your product growth. What is a product experimentation framework? Step-by-step guide to product experimentation framework. This is how the framework looks like. A/B testing. Conclusion.

Onboarding KPIs 98

Onboarding KPIs Framework User Testing Feedback Software 98

280 Group

FEBRUARY 15, 2024

Our Global Product Management Skills survey, now in its third edition, is a resource for product professionals seeking to gauge their expertise against global standards. This leap in confidence underscores the importance of solid frameworks and methodologies in the product management arena.

Data Visualization 177

Data Visualization Product Research Customer Feedback Product Management 177

UserInterviews

APRIL 26, 2022

How to use in-context surveys to fuel and validate qualitative user research—a recap from our webinar with Sprig.

User Testing 98

User Testing Framework Webinar 98

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. But what distinguishes a good onboarding survey from other types of business intelligence? What is an onboarding survey? What should be included in an onboarding survey? Sample questions for onboarding surveys.

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

The Product Coalition

DECEMBER 10, 2023

Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. This isn’t just a tool; it’s your personal coach for tailoring the JTBD framework to meet your unique needs. The JTBD framework is an approach that shifts the focus from products to the customer’s needs.

User Testing 134

User Testing Product Research Customer Experience Customer Feedback 134

Userpilot

FEBRUARY 25, 2024

The model is quick to implement, making it one of the best product development frameworks for SaaS. TL;DR The Kano model is a product development framework that helps identify and categorize customer needs based on the level of delight they can deliver in comparison to the effort invested. Practical explanation of how it works.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

ProductPlan

JANUARY 24, 2020

Everyone’s going to be a fan of prioritization frameworks that simplify and streamline the process. So, what are the most popular prioritization frameworks of 2020? In each edition of our annual product management survey (we just finished our fifth), we gain extra insights into what’s popular and trending. out of 5 score.

Framework 75

Framework Customer Experience User Testing Product Research 75

The Product Guy

NOVEMBER 9, 2017

Why do I need a framework? A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. Lastly, to make the most out of this framework, it’s best if your organization has already implemented some variation of the Agile Methodology. Research article.

Framework 138

Framework Agile User Testing Research Software 138